Published decisions
391
Firm-specific decision volume in the public corpus
Firm analysis
AA Underwriting Insurance Company Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving AA Underwriting Insurance Company Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
391 published decisions involving AA Underwriting Insurance Company Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
391
Firm-specific decision volume in the public corpus
Upheld rate
57.0%
223 upheld decisions
Latest published decision 30 Jan 2026
Upheld rate
57.0%
223 upheld decisions
Leading product
Insurance
342 decisions
Leading complaint theme
Delay In Claim Handling
26 tagged decisions
AA Underwriting Insurance Company Limited at a glance
AA Underwriting Insurance Company Limited appears in 391 published decisions in this corpus. 57.0% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 342 decisions and an upheld rate of 59.1%.
- Latest active year in the published data: 2026 (1 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Disp
Volume and outcome trajectory
AA Underwriting Insurance Company Limited's decision trail runs from 2017 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, AA Underwriting Insurance Company Limited appeared in 1 published decisions with an upheld rate of 0.0%.
- 2026: 1 decisions, 0.0% upheld
- 2025: 45 decisions, 53.3% upheld
- 2024: 52 decisions, 55.8% upheld
- 2023: 95 decisions, 67.4% upheld
- 2022: 85 decisions, 58.8% upheld
Themes, products, and precedent signals
Delay In Claim Handling is the strongest complaint-theme signal tied to AA Underwriting Insurance Company Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance: 342 decisions
- Second complaint theme: Non-disclosure Or Misrepresentation
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-590685030 Jan 2026Not upheld
AA Underwriting Insurance Company Limited · Insurance
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr K to accept or reject my decision before 27 February 2026.
View source decisionDRN-573279411 Dec 2025Not upheld
AA Underwriting Insurance Company Limited · Insurance
DRN-5732794 The complaint Mr and Mrs O complain about the decline of their home insurance claim by AA Underwriting Insurance Company Limited (‘AA’). Much of Mr and Mrs O’s dissatisfaction relates to the actions of agents (a surveyor) acting on behalf of AA. As AA have accepted responsib... (3 pages)
View source decisionDRN-596699011 Dec 2025Not upheld
AA Underwriting Insurance Company Limited · Insurance
DRN-5966990 The complaint Ms H is complaining that she doesn’t think her car was properly repaired after she made a claim on an after the event insurance (‘ATE’) policy provided by AA Underwriting Insurance Company Limited (‘AA’). What happened In June 2024 Ms H’s car was hit by a third... (3 pages)
View source decisionDRN-593516305 Dec 2025Not upheld
AA Underwriting Insurance Company Limited · Insurance
DRN-5935163 The complaint Ms O’s complained that AA Underwriting Insurance Company Limited unfairly declined the claim she made when her boundary wall collapsed. Ms O’s been represented in her claim by Mr B. References in this decision to comments and submissions made by Ms O include t... (3 pages)
View source decisionDRN-599068802 Dec 2025Upheld
AA Underwriting Insurance Company Limited · Insurance
DRN-5990688 The complaint Mr B complains that AA Underwriting Insurance Company Limited (“AA”) unfairly declined a storm damage claim he made on his property insurance policy. What happened Mr B held a property insurance policy underwritten by AA. Following Storm Eowyn in January 2025,... (3 pages)
View source decision