Published decisions
394
Firm-specific decision volume in the public corpus
Firm analysis
AA Underwriting Insurance Company Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving AA Underwriting Insurance Company Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
57.1%
225 upheld decisions
Page summary
394 published decisions involving AA Underwriting Insurance Company Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
394
Firm-specific decision volume in the public corpus
Upheld rate
57.1%
225 upheld decisions
Latest published decision 10 Feb 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
394
Firm-specific decision volume in the public corpus
Upheld rate
57.1%
225 upheld decisions
Leading product
Insurance
345 decisions
Leading complaint theme
Delay In Claim Handling
27 tagged decisions
AA Underwriting Insurance Company Limited at a glance
AnalysisAA Underwriting Insurance Company Limited appears in 394 published decisions in this corpus. 57.1% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 345 decisions and an upheld rate of 59.1%.
- Latest active year in the published data: 2026 (4 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Disp
Volume and outcome trajectory
AnalysisAA Underwriting Insurance Company Limited's decision trail runs from 2017 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, AA Underwriting Insurance Company Limited appeared in 4 published decisions with an upheld rate of 50.0%.
- 2026: 4 decisions, 50.0% upheld
- 2025: 45 decisions, 53.3% upheld
- 2024: 52 decisions, 55.8% upheld
- 2023: 95 decisions, 67.4% upheld
- 2022: 85 decisions, 58.8% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to AA Underwriting Insurance Company Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance: 345 decisions
- Second complaint theme: Non-disclosure Or Misrepresentation
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-584703410 Feb 2026Not upheld
AA Underwriting Insurance Company Limited · Insurance
AA Underwriting Insurance Company Limited has already made an offer to pay £750 in total to settle the complaint, and I think this is fair in all the circumstances. So my decision is that AA Underwriting Insurance Company Limited should pay the remaining £425, if it hasn’t already done so.
View source decisionDRN-594337406 Feb 2026Upheld
AA Underwriting Insurance Company Limited · Insurance
So, for the reasons I have explained above, I direct AA Underwriting Insurance Company Limited to pay Mrs D a further £75 – bringing the total compensation to £150 in total. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs D to accept or reject my decision before 6 March 2026.
View source decisionDRN-610619803 Feb 2026Upheld
AA Underwriting Insurance Company Limited · Insurance
My final decision is that I uphold this complaint. I require AA Underwriting Insurance Company Limited to pay Mrs H £500 compensation for the distress and inconvenience caused.
View source decisionDRN-590685030 Jan 2026Not upheld
AA Underwriting Insurance Company Limited · Insurance
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr K to accept or reject my decision before 27 February 2026.
View source decisionDRN-573279411 Dec 2025Not upheld
AA Underwriting Insurance Company Limited · Insurance
DRN-5732794 The complaint Mr and Mrs O complain about the decline of their home insurance claim by AA Underwriting Insurance Company Limited (‘AA’). Much of Mr and Mrs O’s dissatisfaction relates to the actions of agents (a surveyor) acting on behalf of AA. As AA have accepted responsib... (3 pages)
View source decision