Published decisions
815
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving Legal & General Insurance Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
815 published decisions involving Legal & General Insurance Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
815
Firm-specific decision volume in the public corpus
Upheld rate
41.6%
339 upheld decisions
Latest published decision 26 Feb 2020
Published decisions
815
Firm-specific decision volume in the public corpus
Upheld rate
41.6%
339 upheld decisions
Leading product
Insurance (excluding PPI)
697 decisions
Leading complaint theme
Delay In Claim Handling
193 tagged decisions
Legal & General Insurance Limited appears in 815 published decisions in this corpus. 41.6% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance (excluding PPI) is the firm’s clearest product exposure in the published decisions, with 697 decisions and an upheld rate of 43.3%.
Legal & General Insurance Limited's decision trail runs from 2013 to 2020. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Legal & General Insurance Limited appeared in 27 published decisions with an upheld rate of 44.4%.
Delay In Claim Handling is the strongest complaint-theme signal tied to Legal & General Insurance Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Fsma, Icobs, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
DRN-1065244 The complaintMr C is unhappy that Legal and General Insurance Limited (L&G) rejected his claim for Trace and Access costs against his buildings insurance. What happenedMr C reported to L&G that he heard dripping sounds behind the wall in his downstairs bathroom after he... (2 pages)
View source decisionMr Y complains about the way in which Legal & General Insurance Limited (‘L & G’) handled his claim under his pet insurance policy. My references to L & G include its agent. backgroundI set out the background to this complaint in my provisional decision, which forms part of thi... (5 pages)
View source decisionMr and Ms D are unhappy that Legal & General Insurance Limited (“L&G”) declined their buildings insurance claim for storm damage.backgroundMr and Ms D reported storm damage to their roof after corrugated iron sheeting, which was covering and fixed to their flat roof, had lifted at ... (3 pages)
View source decisionMrs D complains that Legal & General Insurance Limited (L&G) won’t meet her claim forstorm damage to her property. She made a claim under her home insurance.backgroundI issued my provisional findings on this complaint in late 2019. A copy is attached and forms part of this decision... (5 pages)
View source decisionDRN-1088075The complaintMr and Mrs S complain that Legal & General Insurance Limited ("L&G") unfairly declined a claim they submitted for damage to their property on a buildings insurance policy. What happenedMr and Mrs S rent out a property and insure it with L&G. Fo... (2 pages)
View source decision