Published decisions
734
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving The National Farmers' Union Mutual Insurance Society Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
734 published decisions involving The National Farmers' Union Mutual Insurance Society Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
734
Firm-specific decision volume in the public corpus
Upheld rate
27.1%
199 upheld decisions
Latest published decision 12 Dec 2025
Published decisions
734
Firm-specific decision volume in the public corpus
Upheld rate
27.1%
199 upheld decisions
Leading product
Insurance
399 decisions
Leading complaint theme
Delay In Claim Handling
91 tagged decisions
The National Farmers' Union Mutual Insurance Society Limited appears in 734 published decisions in this corpus. 27.1% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 399 decisions and an upheld rate of 29.6%.
The National Farmers' Union Mutual Insurance Society Limited's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, The National Farmers' Union Mutual Insurance Society Limited appeared in 52 published decisions with an upheld rate of 32.7%.
Delay In Claim Handling is the strongest complaint-theme signal tied to The National Farmers' Union Mutual Insurance Society Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Conc, Insurance Act 2015 are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
DRN-5851878 The complaint Mr M complains The National Farmers' Union Mutual Insurance Society Limited have declined a claim he made on a horse and rider insurance policy. What happened Mr M sadly had to put his horse to sleep and made a claim to NFU for the costs associated with th... (2 pages)
View source decisionDRN-5791373 The complaint Mr D complains about how The National Farmers' Union Mutual Insurance Society Limited trading as NFU Mutual (‘NFUM’) handled a claim under his car insurance policy. What happened Mr D had a car insurance policy with NFUM. In January 2025 Mr D’s car was dam... (3 pages)
View source decisionDRN-5875700 The complaint Mr and Mrs L complain that The National Farmers' Union Mutual Insurance Society Limited (“NFU”) unfairly cancelled their home insurance policy. What happened Mr and Mrs L had home insurance with NFU. They made a number of claims for damage to a wall at th... (3 pages)
View source decisionDRN-5809606 The complaint Mr T complains that The National Farmers' Union Mutual Insurance Society Limited (NFU) unfairly turned down his claim for damages to his vehicle under a motor insurance policy. What happened The circumstances of this case are well known to both parties but... (2 pages)
View source decisionDRN-5822847 The complaint Mr M, representing F (a partnership), complains about the handling of a legal expenses insurance claim it made with The National Farmers' Union Mutual Insurance Society Limited trading as NFU Mutual (NFU Mutual). Of particular concern was NFU Mutual’s deci... (4 pages)
View source decision