Published decisions
252
Firm-specific decision volume in the public corpus
Firm analysis
Astrenska Insurance Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Astrenska Insurance Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
44.4%
112 upheld decisions
Page summary
252 published decisions involving Astrenska Insurance Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
252
Firm-specific decision volume in the public corpus
Upheld rate
44.4%
112 upheld decisions
Latest published decision 17 Apr 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
252
Firm-specific decision volume in the public corpus
Upheld rate
44.4%
112 upheld decisions
Leading product
Insurance
220 decisions
Leading complaint theme
Delay In Claim Handling
15 tagged decisions
Astrenska Insurance Limited at a glance
AnalysisAstrenska Insurance Limited appears in 252 published decisions in this corpus. 44.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 220 decisions and an upheld rate of 44.1%.
- Latest active year in the published data: 2026 (8 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Icobs
Volume and outcome trajectory
AnalysisAstrenska Insurance Limited's decision trail runs from 2014 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Astrenska Insurance Limited appeared in 8 published decisions with an upheld rate of 50.0%.
- 2026: 8 decisions, 50.0% upheld
- 2025: 47 decisions, 53.2% upheld
- 2024: 63 decisions, 42.9% upheld
- 2023: 49 decisions, 44.9% upheld
- 2022: 28 decisions, 28.6% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Astrenska Insurance Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Icobs are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance: 220 decisions
- Second complaint theme: Non-disclosure Or Misrepresentation
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-620731217 Apr 2026Upheld
Astrenska Insurance Limited · Insurance
I partially uphold this complaint and direct Astrenska Insurance Limited trading as Collinson Insurance to put things right as set out above. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr and Mrs R to accept or reject my decision before 15 May 2026.
View source decisionDRN-587373802 Apr 2026Not upheld
Astrenska Insurance Limited · Insurance
So for these reasons, it’s my final decision that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr T to accept or reject my decision before 30 April 2026.
View source decisionDRN-623120630 Mar 2026Upheld
Astrenska Insurance Limited · Insurance
I uphold this complaint against Astrenska Insurance Limited and direct them to put things right in the way I’ve outlined above. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr B to accept or reject my decision before 27 April 2026.
View source decisionDRN-594796523 Mar 2026Not upheld
Astrenska Insurance Limited · Insurance
For the reasons set out above, I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr T to accept or reject my decision before 20 April 2026.
View source decisionDRN-614965223 Mar 2026Upheld
Astrenska Insurance Limited · Insurance
For the reasons I’ve explained, my decision is that I uphold the complaint and require Astrenska Insurance Limited to pay total compensation of £512. 23.
View source decision