Published decisions
321
Firm-specific decision volume in the public corpus
Firm analysis
BISL Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving BISL Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
321 published decisions involving BISL Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
321
Firm-specific decision volume in the public corpus
Upheld rate
22.1%
71 upheld decisions
Latest published decision 22 Dec 2025
Upheld rate
22.1%
71 upheld decisions
Leading product
Insurance (excluding PPI)
191 decisions
Leading complaint theme
Delay In Claim Handling
21 tagged decisions
BISL Limited at a glance
BISL Limited appears in 321 published decisions in this corpus. 22.1% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance (excluding PPI) is the firm’s clearest product exposure in the published decisions, with 191 decisions and an upheld rate of 20.9%.
- Latest active year in the published data: 2025 (27 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Disp
Volume and outcome trajectory
BISL Limited's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, BISL Limited appeared in 27 published decisions with an upheld rate of 29.6%.
- 2025: 27 decisions, 29.6% upheld
- 2024: 23 decisions, 43.5% upheld
- 2023: 20 decisions, 40.0% upheld
- 2022: 13 decisions, 7.7% upheld
- 2021: 33 decisions, 12.1% upheld
Themes, products, and precedent signals
Delay In Claim Handling is the strongest complaint-theme signal tied to BISL Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Icobs are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance (excluding PPI): 191 decisions
- Second complaint theme: Non-disclosure Or Misrepresentation
- Second precedent signal: Icobs
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-588585022 Dec 2025Not upheld
BISL Limited · Insurance
DRN-5885850 The complaint Mrs S complains that BISL Limited cancelled her motor insurance policy. She wants compensation for the inconvenience this has caused. What happened Mrs S’s policy was renewed through BISL, her broker/policy administrator, with no claims having been made within... (2 pages)
View source decisionDRN-588972618 Dec 2025Not upheld
BISL Limited · Insurance
DRN-5889726 The complaint Mr O has complained that BISL Limited did not cancel his policy despite him asking it to do this within the 14 day cooling-off period. Any reference to BISL includes its agents or trading names. What happened Mr O took out a policy through BISL which started on... (3 pages)
View source decisionDRN-588804926 Nov 2025Not upheld
BISL Limited · Insurance
DRN-5888049 The complaint Mr R complains about BISL Limited trading as Budget Insurance Services (“BISL”) and the service they provided after he contacted them to make a claim on his motor insurance policy What happened The claim and complaint circumstances are well known to both parties... (4 pages)
View source decisionDRN-595703224 Nov 2025Upheld
BISL Limited · Insurance
DRN-5957032 The complaint Mr H complains about the actions of BISL Limited (‘BISL’) when renewing his motor insurance policy and the service provided overall. BISL sold and administered this policy on behalf of the policy insurer. This decision will only consider the actions of BISL. Wh... (3 pages)
View source decisionDRN-574047028 Oct 2025Not upheld
BISL Limited · Insurance
DRN-5740470 The complaint Miss B complains that her broker BISL Limited gave her incorrect advice about the cover provided by her motor insurance policy for driving other cars. She wants it to cover her costs. What happened Miss B had an accident whilst she was driving a relative’s car... (2 pages)
View source decision