Published decisions
251
Firm-specific decision volume in the public corpus
Firm analysis
Wakam complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Wakam, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
54.6%
137 upheld decisions
Page summary
251 published decisions involving Wakam, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
251
Firm-specific decision volume in the public corpus
Upheld rate
54.6%
137 upheld decisions
Latest published decision 03 Jul 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
251
Firm-specific decision volume in the public corpus
Upheld rate
54.6%
137 upheld decisions
Leading product
Insurance
251 decisions
Leading complaint theme
Delay In Claim Handling
6 tagged decisions
Wakam at a glance
AnalysisWakam appears in 251 published decisions in this corpus. 54.6% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 251 decisions and an upheld rate of 54.6%.
- Latest active year in the published data: 2026 (6 decisions)
- Most common complaint theme: Delay In Claim Handling
Volume and outcome trajectory
AnalysisWakam's decision trail runs from 2020 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Wakam appeared in 6 published decisions with an upheld rate of 33.3%.
- 2026: 6 decisions, 33.3% upheld
- 2025: 98 decisions, 60.2% upheld
- 2024: 85 decisions, 51.8% upheld
- 2023: 52 decisions, 50.0% upheld
- 2022: 7 decisions, 42.9% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Wakam in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Precedent tagging does not surface a strong repeated signal for this firm.
- Insurance: 251 decisions
- Second complaint theme: Non-disclosure Or Misrepresentation
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-642376703 Jul 2026Upheld
Wakam · Insurance
So, for all these reasons, it’s my final decision that I’m upholding this complaint. I now require Wakam UK Limited to do the following: • Refund the over payment of premiums of £50 per month back to Miss C from the first monthly premium payment in February 2021 to the date it was corrected in 2025.
View source decisionDRN-629751629 Jun 2026Not upheld
Wakam · Insurance
For the reasons set out above, I don’t uphold Mr C’s complaint against Wakam. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr C to accept or reject my decision before 27 July 2026.
View source decisionDRN-638827226 Jun 2026Not upheld
Wakam · Insurance
I uphold Miss B’s complaint against Wakam and direct them to put things right as I have set above. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss B to accept or reject my decision before 24 July 2026.
View source decisionDRN-629559025 Jun 2026Not upheld
Wakam · Insurance
For the reasons I’ve outlined above, I don’t uphold Mr P’s complaint about Wakam. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr P to accept or reject my decision before 23 July 2026.
View source decisionDRN-642154424 Jun 2026Not upheld
Wakam · Insurance
I uphold Mr and Mrs J’s complaint against Wakam and direct them to put things right as I have set out above. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs J and Mr J to accept or reject my decision before 22 July 2026.
View source decision