Published decisions
255
Firm-specific decision volume in the public corpus
Firm analysis
Wakam complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Wakam, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
55.3%
141 upheld decisions
Page summary
255 published decisions involving Wakam, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
255
Firm-specific decision volume in the public corpus
Upheld rate
55.3%
141 upheld decisions
Latest published decision 24 Jul 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
255
Firm-specific decision volume in the public corpus
Upheld rate
55.3%
141 upheld decisions
Leading product
Insurance
255 decisions
Leading complaint theme
Delay In Claim Handling
7 tagged decisions
Wakam at a glance
AnalysisWakam appears in 255 published decisions in this corpus. 55.3% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 255 decisions and an upheld rate of 55.3%.
- Latest active year in the published data: 2026 (10 decisions)
- Most common complaint theme: Delay In Claim Handling
Volume and outcome trajectory
AnalysisWakam's decision trail runs from 2020 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Wakam appeared in 10 published decisions with an upheld rate of 60.0%.
- 2026: 10 decisions, 60.0% upheld
- 2025: 98 decisions, 60.2% upheld
- 2024: 85 decisions, 51.8% upheld
- 2023: 52 decisions, 50.0% upheld
- 2022: 7 decisions, 42.9% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Wakam in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Precedent tagging does not surface a strong repeated signal for this firm.
- Insurance: 255 decisions
- Second complaint theme: Non-disclosure Or Misrepresentation
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-610629424 Jul 2026Upheld
Wakam · Insurance
I uphold the complaint and direct Wakam to: • Pay the claim on the basis of the items listed in the estimate dated 29 July 2025, in line with any excess, co-payment and policy limits, and less the amount already paid, together with interest from 29 October 2025, when the claim was originally settled, to the date of settlement at 8% per year simple. * • Pay compensation of £150.
View source decisionDRN-626694823 Jul 2026Upheld
Wakam · Insurance
I’ve decided to uphold this complaint. Wakam will need to put things right by doing what I’ve said in this decision.
View source decisionDRN-636535223 Jul 2026Upheld
Wakam · Insurance
I’ve decided to uphold this complaint. Wakam will need to put things right by doing what I’ve said in this decision.
View source decisionDRN-626021520 Jul 2026Upheld
Wakam · Insurance
I uphold Mrs B’s complaint against Wakam and direct them to put things right as I have set above. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs B to accept or reject my decision before 17 August 2026.
View source decisionDRN-642376703 Jul 2026Upheld
Wakam · Insurance
So, for all these reasons, it’s my final decision that I’m upholding this complaint. I now require Wakam UK Limited to do the following: • Refund the over payment of premiums of £50 per month back to Miss C from the first monthly premium payment in February 2021 to the date it was corrected in 2025.
View source decision