Published decisions
1,345
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving Vanquis Bank Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
1,345 published decisions involving Vanquis Bank Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,345
Firm-specific decision volume in the public corpus
Upheld rate
23.6%
318 upheld decisions
Latest published decision 30 Jan 2026
Published decisions
1,345
Firm-specific decision volume in the public corpus
Upheld rate
23.6%
318 upheld decisions
Leading product
Banking and Payments
752 decisions
Leading complaint theme
Delay In Claim Handling
136 tagged decisions
Vanquis Bank Limited appears in 1,345 published decisions in this corpus. 23.6% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and Payments is the firm’s clearest product exposure in the published decisions, with 752 decisions and an upheld rate of 22.2%.
Vanquis Bank Limited's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Vanquis Bank Limited appeared in 1 published decisions with an upheld rate of 0.0%.
Delay In Claim Handling is the strongest complaint-theme signal tied to Vanquis Bank Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Section 75 Cca, Section 140a Cca, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
I don’t uphold this complaint against Vanquis Bank Limited. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr K to accept or reject my decision before 27 February 2026.
View source decisionDRN-6005206 The complaint Miss B complains Vanquis Bank Limited (“Vanquis”) lent to her when it shouldn’t have. What happened In March 2024, Miss B applied for a credit card with Vanquis. The application was approved, and Miss B was given a £600 limit. The limit wasn’t ever increased. M... (3 pages)
View source decisionDRN-6006417 The complaint Mr L is unhappy with the customer service provided by Vanquis Bank Limited in relation to a credit card. What happened In April 2025 Mr L called Vanquis to discuss his account. He said, in summary, that staff were hostile and very rude. Mr L complained to Vanqu... (2 pages)
View source decisionDRN-5797294 The complaint Mr F complains about how Vanquis Bank Limited recorded information on his credit file in relation to a credit card. What happened Unfortunately, Mr F suffered a bereavement and explained this meant he needed to leave the UK. When he returned, he found out his ... (3 pages)
View source decisionDRN-5800857 Complaint Miss M has complained about a credit card Vanquis Bank Limited (“Vanquis”) provided to her. She says the credit card was unaffordable and so shouldn’t have been provided to her. Background Vanquis provided Miss M with a credit card with an initial limit of £1,500.... (3 pages)
View source decision