Published decisions
340
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving Legal & General Assurance Society Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
340 published decisions involving Legal & General Assurance Society Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
340
Firm-specific decision volume in the public corpus
Upheld rate
22.4%
76 upheld decisions
Latest published decision 18 Dec 2015
Published decisions
340
Firm-specific decision volume in the public corpus
Upheld rate
22.4%
76 upheld decisions
Leading product
Investment and pensions
234 decisions
Leading complaint theme
Delay In Claim Handling
71 tagged decisions
Legal & General Assurance Society Limited appears in 340 published decisions in this corpus. 22.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Investment and pensions is the firm’s clearest product exposure in the published decisions, with 234 decisions and an upheld rate of 20.1%.
Legal & General Assurance Society Limited's decision trail runs from 2013 to 2015. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Legal & General Assurance Society Limited appeared in 138 published decisions with an upheld rate of 16.7%.
Delay In Claim Handling is the strongest complaint-theme signal tied to Legal & General Assurance Society Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Fsma are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
Mr M and Miss H have complained about Legal & General Assurance Society Limited’s (L & G) decision to decline critical illness claims made under three protection policies.backgroundMr M and Miss H hold three protection policies with L & G between them. P... (3 pages)
View source decisionMrs C complains that Legal & General Assurance Society Limited sold her an unsuitable mortgage endowment policy in 1989. Mrs C says Legal & General:- didn’t establish her attitude to risk, or explain the risks involved in the endowment policy;-didn’t discuss w... (3 pages)
View source decisionMr D has complained about the decision by Legal & General Assurance Society Limited to postpone his application for a life assurance policy.backgroundIn July 2014, Mr D and his wife applied to L&G for a joint life assurance policy. Before it accepted the app... (2 pages)
View source decisionMr B’s complaint is about his Legal & General Assurance Society Limited mortgage endowment policy.backgroundMr B made a complaint to L&G that the policy had been mis-sold and mis-managed. L&G didn’t uphold his complaint. Mr B then brought his complaint to us... (2 pages)
View source decisionMr S has complained about the decision of Legal & General Assurance Society Limited to decline his claim for total permanent disability (“TPD”) benefit under his term assurance with critical illness policies. Mr S has also complained about the way that Legal & Ge... (2 pages)
View source decision