Firm analysis

Legal & General Assurance Society Limited complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving Legal & General Assurance Society Limited, including outcome context, product mix, complaint themes, and representative cases.

Page summary

340 published decisions involving Legal & General Assurance Society Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

340

Firm-specific decision volume in the public corpus

Upheld rate

22.4%

76 upheld decisions

Latest published decision 18 Dec 2015

Published decisions

340

Firm-specific decision volume in the public corpus

Upheld rate

22.4%

76 upheld decisions

Leading product

Investment and pensions

234 decisions

Leading complaint theme

Delay In Claim Handling

71 tagged decisions

Legal & General Assurance Society Limited at a glance

Legal & General Assurance Society Limited appears in 340 published decisions in this corpus. 22.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Investment and pensions is the firm’s clearest product exposure in the published decisions, with 234 decisions and an upheld rate of 20.1%.

  • Latest active year in the published data: 2015 (138 decisions)
  • Most common complaint theme: Delay In Claim Handling
  • Most common precedent signal: Disp

Volume and outcome trajectory

Legal & General Assurance Society Limited's decision trail runs from 2013 to 2015. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, Legal & General Assurance Society Limited appeared in 138 published decisions with an upheld rate of 16.7%.

  • 2015: 138 decisions, 16.7% upheld
  • 2014: 160 decisions, 25.6% upheld
  • 2013: 42 decisions, 28.6% upheld

Themes, products, and precedent signals

Delay In Claim Handling is the strongest complaint-theme signal tied to Legal & General Assurance Society Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Disp, Fsma are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Investment and pensions: 234 decisions
  • Second complaint theme: Non-disclosure Or Misrepresentation
  • Second precedent signal: Fsma

Representative cases

Recent published decisions in this slice

5 examples shown

DRN969705418 Dec 2015Not upheld

Legal & General Assurance Society Limited · Insurance (excluding PPI)

Mr M and Miss H have complained about Legal & General Assurance Society Limited’s (L & G) decision to decline critical illness claims made under three protection policies.backgroundMr M and Miss H hold three protection policies with L & G between them. P... (3 pages)

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DRN176801614 Dec 2015Not upheld

Legal & General Assurance Society Limited · Investment and pensions

Mrs C complains that Legal & General Assurance Society Limited sold her an unsuitable mortgage endowment policy in 1989. Mrs C says Legal & General:- didn’t establish her attitude to risk, or explain the risks involved in the endowment policy;-didn’t discuss w... (3 pages)

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DRN696848510 Dec 2015Not upheld

Legal & General Assurance Society Limited · Insurance (excluding PPI)

Mr D has complained about the decision by Legal & General Assurance Society Limited to postpone his application for a life assurance policy.backgroundIn July 2014, Mr D and his wife applied to L&G for a joint life assurance policy. Before it accepted the app... (2 pages)

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DRN031028508 Dec 2015Not upheld

Legal & General Assurance Society Limited · Investment and pensions

Mr B’s complaint is about his Legal & General Assurance Society Limited mortgage endowment policy.backgroundMr B made a complaint to L&G that the policy had been mis-sold and mis-managed. L&G didn’t uphold his complaint. Mr B then brought his complaint to us... (2 pages)

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DRN466046808 Dec 2015Not upheld

Legal & General Assurance Society Limited · Insurance (excluding PPI)

Mr S has complained about the decision of Legal & General Assurance Society Limited to decline his claim for total permanent disability (“TPD”) benefit under his term assurance with critical illness policies. Mr S has also complained about the way that Legal & Ge... (2 pages)

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