Published decisions
3,470
Firm-specific decision volume in the public corpus
Firm analysis
TSB Bank plc complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving TSB Bank plc, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
31.7%
1,099 upheld decisions
Page summary
3,470 published decisions involving TSB Bank plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
3,470
Firm-specific decision volume in the public corpus
Upheld rate
31.7%
1,099 upheld decisions
Latest published decision 07 Jul 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
3,470
Firm-specific decision volume in the public corpus
Upheld rate
31.7%
1,099 upheld decisions
Leading product
Banking and credit
1,677 decisions
Leading complaint theme
Delay In Claim Handling
470 tagged decisions
TSB Bank plc at a glance
AnalysisTSB Bank plc appears in 3,470 published decisions in this corpus. 31.7% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and credit is the firm’s clearest product exposure in the published decisions, with 1,677 decisions and an upheld rate of 33.0%.
- Latest active year in the published data: 2026 (48 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Consumer Credit Act 1974
Volume and outcome trajectory
AnalysisTSB Bank plc's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, TSB Bank plc appeared in 48 published decisions with an upheld rate of 18.8%.
- 2026: 48 decisions, 18.8% upheld
- 2025: 275 decisions, 29.1% upheld
- 2024: 236 decisions, 32.6% upheld
- 2023: 245 decisions, 27.4% upheld
- 2022: 332 decisions, 31.9% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to TSB Bank plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Section 75 Cca, Disp, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Banking and credit: 1,677 decisions
- Second complaint theme: Fraud Or Scam Concern
- Second precedent signal: Section 75 Cca
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-646025207 Jul 2026Upheld
TSB Bank plc · Banking and Payments
My final decision is that I’m upholding this complaint and TSB Bank plc must put things right as I’ve set out above. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr P to accept or reject my decision before 4 August 2026.
View source decisionDRN-647703607 Jul 2026Upheld
TSB Bank plc · Banking and Payments
My final decision is that I’m upholding this complaint as set out above. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr M to accept or reject my decision before 4 August 2026.
View source decisionDRN-647179403 Jul 2026Not upheld
TSB Bank plc · Banking and Payments
For the reasons explained above, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Ms J to accept or reject my decision before 31 July 2026.
View source decisionDRN-612564829 Jun 2026Not upheld
TSB Bank plc · Banking and Payments
My final decision is I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss S to accept or reject my decision before 27 July 2026.
View source decisionDRN-622876929 Jun 2026Not upheld
TSB Bank plc · Banking and Payments
My final decision is that I’m not upholding this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr B to accept or reject my decision before 27 July 2026.
View source decision