Published decisions
3,478
Firm-specific decision volume in the public corpus
Firm analysis
TSB Bank plc complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving TSB Bank plc, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
31.7%
1,103 upheld decisions
Page summary
3,478 published decisions involving TSB Bank plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
3,478
Firm-specific decision volume in the public corpus
Upheld rate
31.7%
1,103 upheld decisions
Latest published decision 28 Jul 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
3,478
Firm-specific decision volume in the public corpus
Upheld rate
31.7%
1,103 upheld decisions
Leading product
Banking and credit
1,677 decisions
Leading complaint theme
Delay In Claim Handling
471 tagged decisions
TSB Bank plc at a glance
AnalysisTSB Bank plc appears in 3,478 published decisions in this corpus. 31.7% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and credit is the firm’s clearest product exposure in the published decisions, with 1,677 decisions and an upheld rate of 33.0%.
- Latest active year in the published data: 2026 (56 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Consumer Credit Act 1974
Volume and outcome trajectory
AnalysisTSB Bank plc's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, TSB Bank plc appeared in 56 published decisions with an upheld rate of 23.2%.
- 2026: 56 decisions, 23.2% upheld
- 2025: 275 decisions, 29.1% upheld
- 2024: 236 decisions, 32.6% upheld
- 2023: 245 decisions, 27.4% upheld
- 2022: 332 decisions, 31.9% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to TSB Bank plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Section 75 Cca, Disp, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Banking and credit: 1,677 decisions
- Second complaint theme: Fraud Or Scam Concern
- Second precedent signal: Section 75 Cca
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-648181328 Jul 2026Upheld
TSB Bank plc · Banking and Payments
My final decision is that I uphold Mr S’ complaint in part. TSB Bank plc has now made an offer which is fair and reasonable in the circumstances, and it should pay Mr S £100 if it hasn’t already done so.
View source decisionDRN-641481527 Jul 2026Not upheld
TSB Bank plc · Banking and Payments
For the reasons given, my final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr H to accept or reject my decision before 24 August 2026.
View source decisionDRN-646309327 Jul 2026Not upheld
TSB Bank plc · Banking and Payments
For the reasons mentioned above, I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs R to accept or reject my decision before 24 August 2026.
View source decisionDRN-649208727 Jul 2026Upheld
TSB Bank plc · Banking and Payments
My final decision is that I uphold Mr B’s complaint and I direct TSB Bank plc to: - Refund Mr B £1,718. 22, plus interest from the date of the payments to the date of the settlement.
View source decisionDRN-624753423 Jul 2026Upheld
TSB Bank plc · Banking and Payments
My decision is I uphold this complaint. I direct TSB Bank plc Ltd to: - Pay Mrs K simple interest at a rate of 8% on the £810.
View source decision