Published decisions
3,431
Firm-specific decision volume in the public corpus
Firm analysis
TSB Bank plc complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving TSB Bank plc, including outcome context, product mix, complaint themes, and representative cases.
Page summary
3,431 published decisions involving TSB Bank plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
3,431
Firm-specific decision volume in the public corpus
Upheld rate
31.9%
1,093 upheld decisions
Latest published decision 05 Feb 2026
Upheld rate
31.9%
1,093 upheld decisions
Leading product
Banking and credit
1,677 decisions
Leading complaint theme
Delay In Claim Handling
457 tagged decisions
TSB Bank plc at a glance
TSB Bank plc appears in 3,431 published decisions in this corpus. 31.9% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and credit is the firm’s clearest product exposure in the published decisions, with 1,677 decisions and an upheld rate of 33.0%.
- Latest active year in the published data: 2026 (9 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Consumer Credit Act 1974
Volume and outcome trajectory
TSB Bank plc's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, TSB Bank plc appeared in 9 published decisions with an upheld rate of 33.3%.
- 2026: 9 decisions, 33.3% upheld
- 2025: 275 decisions, 29.1% upheld
- 2024: 236 decisions, 32.6% upheld
- 2023: 245 decisions, 27.4% upheld
- 2022: 332 decisions, 31.9% upheld
Themes, products, and precedent signals
Delay In Claim Handling is the strongest complaint-theme signal tied to TSB Bank plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Section 75 Cca, Disp, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Banking and credit: 1,677 decisions
- Second complaint theme: Fraud Or Scam Concern
- Second precedent signal: Section 75 Cca
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-581747105 Feb 2026Upheld
TSB Bank plc · Banking and Payments
My final decision is that I uphold this complaint in part. Under the rules of the Financial Ombudsman Service, I’m required to ask Ms P to accept or reject my decision before 5 March 2026.
View source decisionDRN-607750005 Feb 2026Not upheld
TSB Bank plc · Banking and Payments
I empathise with Mr M, but for the reasons I have explained, my final decision is I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr M to accept or reject my decision before 5 March 2026.
View source decisionDRN-611367905 Feb 2026Upheld
TSB Bank plc · Banking and Payments
Because of the reasons given above, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs K to accept or reject my decision before 5 March 2026.
View source decisionDRN-604647804 Feb 2026Not upheld
TSB Bank plc · Banking and Payments
For the reasons explained, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr B to accept or reject my decision before 3 March 2026.
View source decisionDRN-602347303 Feb 2026Not upheld
TSB Bank plc · Banking and Payments
My decision is that the Financial Ombudsman Service cannot consider the part of Mr D’s complaint about his card being blocked while abroad. As for the second part of Mr D’s complaint, TSB Bank Plc has already apologised to him and paid him £60, and I think that’s a fair way to resolve this matter in all the circumstances.
View source decision