Published decisions
257
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving Welcome Financial Services Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
257 published decisions involving Welcome Financial Services Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
257
Firm-specific decision volume in the public corpus
Upheld rate
38.1%
98 upheld decisions
Latest published decision 13 Nov 2019
Published decisions
257
Firm-specific decision volume in the public corpus
Upheld rate
38.1%
98 upheld decisions
Leading product
Payment protection insurance (PPI)
183 decisions
Leading complaint theme
Affordability Assessment Failure
23 tagged decisions
Welcome Financial Services Limited appears in 257 published decisions in this corpus. 38.1% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Payment protection insurance (PPI) is the firm’s clearest product exposure in the published decisions, with 183 decisions and an upheld rate of 41.0%.
Welcome Financial Services Limited's decision trail runs from 2013 to 2019. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Welcome Financial Services Limited appeared in 21 published decisions with an upheld rate of 28.6%.
Affordability Assessment Failure is the strongest complaint-theme signal tied to Welcome Financial Services Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Consumer Credit Act 1974, Conc are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
Ms S has a secured loan with Welcome Financial Services Limited. She says the loan was mis-sold as she wasn’t told how much it would cost her overall, and had she been told that then she wouldn’t have taken it out. Ms S is also unhappy that the debt was recently sold to a third party busin... (2 pages)
View source decisionMr B says Welcome Financial Services Limited mis-sold him payment protection insurance (PPI) when he took out a loan in May 2004.backgroundMr B applied for a loan in 2004. Mr B took out PPI with the loan at the same time. The PPI was designed to pay a monthly benefit equivalent to Mr B’s l... (2 pages)
View source decisionMiss R complains that Welcome Financial Services Limited (“WFSL”) mis-sold her a payment protection insurance (“PPI”) policy.backgroundMiss R took out a loan ending x3531 with WFSL in 2004. At the same time she bought a PPI policy which would’ve covered the repayments on her loan for up to... (2 pages)
View source decisionMr M complained about the balance which Welcome Financial Services Limited told him was still outstanding on his secured loan.backgroundIn 2008, Mr M took a ten year secured loan for around £13,900. This was a transfer from a previous secured loan. Mr M signed a loan agreement which set ou... (2 pages)
View source decisionMr C complains that he was mis-sold payment protection insurance (“PPI”) by Welcome Financial Services Limited (“WFSL”).backgroundI set out the full background to this complaint in my provisional decision which I’ve attached here and forms part of my final decision.I invited both parties t... (3 pages)
View source decision