Firm analysis

Oodle Financial Services Limited complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving Oodle Financial Services Limited, including outcome context, product mix, complaint themes, and representative cases.

Published decisions

423

Firm-specific decision volume in the public corpus

Upheld rate

39.2%

166 upheld decisions

Page summary

423 published decisions involving Oodle Financial Services Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

423

Firm-specific decision volume in the public corpus

Upheld rate

39.2%

166 upheld decisions

Latest published decision 07 Jul 2026

How to use this page

Read the metrics first, then the ranked view.

The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.

Published decisions

423

Firm-specific decision volume in the public corpus

Upheld rate

39.2%

166 upheld decisions

Leading product

Consumer Credit

397 decisions

Leading complaint theme

Affordability Assessment Failure

77 tagged decisions

Oodle Financial Services Limited at a glance

Analysis

Oodle Financial Services Limited appears in 423 published decisions in this corpus. 39.2% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Consumer Credit is the firm’s clearest product exposure in the published decisions, with 397 decisions and an upheld rate of 38.0%.

  • Latest active year in the published data: 2026 (14 decisions)
  • Most common complaint theme: Affordability Assessment Failure
  • Most common precedent signal: Consumer Credit Act 1974

Volume and outcome trajectory

Analysis

Oodle Financial Services Limited's decision trail runs from 2018 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, Oodle Financial Services Limited appeared in 14 published decisions with an upheld rate of 14.3%.

  • 2026: 14 decisions, 14.3% upheld
  • 2025: 156 decisions, 30.1% upheld
  • 2024: 74 decisions, 33.8% upheld
  • 2023: 41 decisions, 26.8% upheld
  • 2022: 37 decisions, 46.0% upheld

Themes, products, and precedent signals

Analysis

Affordability Assessment Failure is the strongest complaint-theme signal tied to Oodle Financial Services Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Consumer Credit Act 1974, Section 140a Cca, Conc are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Consumer Credit: 397 decisions
  • Second complaint theme: Delay In Claim Handling
  • Second precedent signal: Section 140a Cca

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-627285707 Jul 2026Not upheld

Oodle Financial Services Limited · Consumer Credit

My final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr P to accept or reject my decision before 4 August 2026.

View source decision
DRN-630500707 Jul 2026Not upheld

Oodle Financial Services Limited · Consumer Credit

For the reasons above, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr L to accept or reject my decision before 4 August 2026.

View source decision
DRN-644686203 Jul 2026Not upheld

Oodle Financial Services Limited · Consumer Credit

My final decision is that I’m not upholding Mr C’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr C to accept or reject my decision before 30 July 2026.

View source decision
DRN-645399303 Jul 2026Not upheld

Oodle Financial Services Limited · Consumer Credit

My final decision is that I’m not upholding Mr H’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr H to accept or reject my decision before 30 July 2026.

View source decision
DRN-642699325 Jun 2026Not upheld

Oodle Financial Services Limited · Consumer Credit

My final decision is that I’m not upholding this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr H to accept or reject my decision before 23 July 2026.

View source decision