Published decisions
732
Firm-specific decision volume in the public corpus
Firm analysis
Assurant General Insurance Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Assurant General Insurance Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
41.4%
303 upheld decisions
Page summary
732 published decisions involving Assurant General Insurance Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
732
Firm-specific decision volume in the public corpus
Upheld rate
41.4%
303 upheld decisions
Latest published decision 28 Jul 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
732
Firm-specific decision volume in the public corpus
Upheld rate
41.4%
303 upheld decisions
Leading product
Insurance
421 decisions
Leading complaint theme
Delay In Claim Handling
75 tagged decisions
Assurant General Insurance Limited at a glance
AnalysisAssurant General Insurance Limited appears in 732 published decisions in this corpus. 41.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 421 decisions and an upheld rate of 43.2%.
- Latest active year in the published data: 2026 (18 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Disp
Volume and outcome trajectory
AnalysisAssurant General Insurance Limited's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Assurant General Insurance Limited appeared in 18 published decisions with an upheld rate of 27.8%.
- 2026: 18 decisions, 27.8% upheld
- 2025: 81 decisions, 37.0% upheld
- 2024: 53 decisions, 52.8% upheld
- 2023: 40 decisions, 42.5% upheld
- 2022: 41 decisions, 48.8% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Assurant General Insurance Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Fsma, Icobs, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance: 421 decisions
- Second complaint theme: Fraud Or Scam Concern
- Second precedent signal: Fsma
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-613864128 Jul 2026Upheld
Assurant General Insurance Limited · Insurance
I uphold this complaint and require Assurant General Insurance Limited to: • Accept Mr S’ claim in line with the remaining policy terms, and • Pay Mr S £100 in compensation for the distress and inconvenience it caused him by its unfair claim handling, and • Immediately remove Mr S’ name from internal and/or external fraud registers if it put his name on those registers as a result of this claim. Under the rules o...
View source decisionDRN-650596521 Jul 2026Not upheld
Assurant General Insurance Limited · Insurance
My final decision is that Assurant General Insurance Limited has already made an offer to pay Mr K £350. 25 to settle this complaint, and I think this offer is fair in all the circumstances.
View source decisionDRN-613325706 Jul 2026Upheld
Assurant General Insurance Limited · Insurance
For the reasons explained, I uphold this complaint and direct Assurant General Insurance Limited to resolve the complaint by doing what I’ve set out above. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss J to accept or reject my decision before 3 August 2026.
View source decisionDRN-641826203 Jul 2026Not upheld
Assurant General Insurance Limited · Insurance
I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr D to accept or reject my decision before 31 July 2026.
View source decisionDRN-613674024 Jun 2026Upheld
Assurant General Insurance Limited · Insurance
So, for these reasons it’s my final decision that I’m upholding this complaint. I now require Assurant General Insurance Limited to reconsider Mr B’s claim under the remaining terms and conditions of the policy.
View source decision