Firm analysis

Assurant General Insurance Limited complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving Assurant General Insurance Limited, including outcome context, product mix, complaint themes, and representative cases.

Page summary

714 published decisions involving Assurant General Insurance Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

714

Firm-specific decision volume in the public corpus

Upheld rate

41.7%

298 upheld decisions

Latest published decision 22 Dec 2025

Published decisions

714

Firm-specific decision volume in the public corpus

Upheld rate

41.7%

298 upheld decisions

Leading product

Insurance

403 decisions

Leading complaint theme

Delay In Claim Handling

69 tagged decisions

Assurant General Insurance Limited at a glance

Assurant General Insurance Limited appears in 714 published decisions in this corpus. 41.7% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Insurance is the firm’s clearest product exposure in the published decisions, with 403 decisions and an upheld rate of 43.9%.

  • Latest active year in the published data: 2025 (81 decisions)
  • Most common complaint theme: Delay In Claim Handling
  • Most common precedent signal: Disp

Volume and outcome trajectory

Assurant General Insurance Limited's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, Assurant General Insurance Limited appeared in 81 published decisions with an upheld rate of 37.0%.

  • 2025: 81 decisions, 37.0% upheld
  • 2024: 53 decisions, 52.8% upheld
  • 2023: 40 decisions, 42.5% upheld
  • 2022: 41 decisions, 48.8% upheld
  • 2021: 79 decisions, 40.5% upheld

Themes, products, and precedent signals

Delay In Claim Handling is the strongest complaint-theme signal tied to Assurant General Insurance Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Disp, Fsma, Insurance Act 2015 are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Insurance: 403 decisions
  • Second complaint theme: Fraud Or Scam Concern
  • Second precedent signal: Fsma

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-593305522 Dec 2025Not upheld

Assurant General Insurance Limited · Insurance

DRN-5933055 The complaint Mr and Mrs W are unhappy with how Assurant General Insurance Limited (Assurant) has dealt with a mobile phone insurance claim. What happened Mr and Mrs W have mobile phone insurance alongside their current account. Assurant is the underwriter, and the insurance... (2 pages)

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DRN-579864518 Dec 2025Not upheld

Assurant General Insurance Limited · Insurance

DRN-5798645 The complaint Mr and Mrs R have complained that Assurant General Insurance Limited unfairly and unreasonably asked them to pay a further excess under their mobile phone insurance policy when their repaired phone became faulty afterwards. As Mr R has been our contact through... (2 pages)

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DRN-582224318 Dec 2025Upheld

Assurant General Insurance Limited · Insurance

DRN-5822243 The complaint Mr A complains Assurant General Insurance Limited (“Assurant”) handled his mobile phone insurance claim unfairly. Any reference to Assurant includes the actions of its agents. What happened The circumstances of this complaint are well known to both parties. As ... (2 pages)

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DRN-583511317 Dec 2025Upheld

Assurant General Insurance Limited · Insurance

DRN-5835113 The complaint Mrs O has complained that Assurant General Insurance Limited unfairly and unreasonably declined to pay her claim for her daughter’s stolen mobile phone under her mobile phone policy. She has also complained that Assurant called her a liar. What happened Mrs O’... (3 pages)

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DRN-576025912 Dec 2025Not upheld

Assurant General Insurance Limited · Insurance

DRN-5760259 The complaint Mrs S has complained that Assurant General Insurance Limited unfairly and unreasonably didn’t accept that she had not received her replacement phone when she made a claim under her mobile phone policy. References to Assurant include its courier partners. What... (2 pages)

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