Published decisions
714
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving Assurant General Insurance Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
714 published decisions involving Assurant General Insurance Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
714
Firm-specific decision volume in the public corpus
Upheld rate
41.7%
298 upheld decisions
Latest published decision 22 Dec 2025
Published decisions
714
Firm-specific decision volume in the public corpus
Upheld rate
41.7%
298 upheld decisions
Leading product
Insurance
403 decisions
Leading complaint theme
Delay In Claim Handling
69 tagged decisions
Assurant General Insurance Limited appears in 714 published decisions in this corpus. 41.7% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 403 decisions and an upheld rate of 43.9%.
Assurant General Insurance Limited's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Assurant General Insurance Limited appeared in 81 published decisions with an upheld rate of 37.0%.
Delay In Claim Handling is the strongest complaint-theme signal tied to Assurant General Insurance Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Fsma, Insurance Act 2015 are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
DRN-5933055 The complaint Mr and Mrs W are unhappy with how Assurant General Insurance Limited (Assurant) has dealt with a mobile phone insurance claim. What happened Mr and Mrs W have mobile phone insurance alongside their current account. Assurant is the underwriter, and the insurance... (2 pages)
View source decisionDRN-5798645 The complaint Mr and Mrs R have complained that Assurant General Insurance Limited unfairly and unreasonably asked them to pay a further excess under their mobile phone insurance policy when their repaired phone became faulty afterwards. As Mr R has been our contact through... (2 pages)
View source decisionDRN-5822243 The complaint Mr A complains Assurant General Insurance Limited (“Assurant”) handled his mobile phone insurance claim unfairly. Any reference to Assurant includes the actions of its agents. What happened The circumstances of this complaint are well known to both parties. As ... (2 pages)
View source decisionDRN-5835113 The complaint Mrs O has complained that Assurant General Insurance Limited unfairly and unreasonably declined to pay her claim for her daughter’s stolen mobile phone under her mobile phone policy. She has also complained that Assurant called her a liar. What happened Mrs O’... (3 pages)
View source decisionDRN-5760259 The complaint Mrs S has complained that Assurant General Insurance Limited unfairly and unreasonably didn’t accept that she had not received her replacement phone when she made a claim under her mobile phone policy. References to Assurant include its courier partners. What... (2 pages)
View source decision