Published decisions
1,220
Firm-specific decision volume in the public corpus
Firm analysis
Bank of Ireland (UK) Plc complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Bank of Ireland (UK) Plc, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
29.1%
355 upheld decisions
Page summary
1,220 published decisions involving Bank of Ireland (UK) Plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,220
Firm-specific decision volume in the public corpus
Upheld rate
29.1%
355 upheld decisions
Latest published decision 29 Jun 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
1,220
Firm-specific decision volume in the public corpus
Upheld rate
29.1%
355 upheld decisions
Leading product
Banking and credit
679 decisions
Leading complaint theme
Delay In Claim Handling
237 tagged decisions
Bank of Ireland (UK) Plc at a glance
AnalysisBank of Ireland (UK) Plc appears in 1,220 published decisions in this corpus. 29.1% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and credit is the firm’s clearest product exposure in the published decisions, with 679 decisions and an upheld rate of 24.6%.
- Latest active year in the published data: 2026 (5 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Consumer Credit Act 1974
Volume and outcome trajectory
AnalysisBank of Ireland (UK) Plc's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Bank of Ireland (UK) Plc appeared in 5 published decisions with an upheld rate of 0.0%.
- 2026: 5 decisions, 0.0% upheld
- 2025: 31 decisions, 41.9% upheld
- 2024: 48 decisions, 22.9% upheld
- 2023: 50 decisions, 36.0% upheld
- 2022: 70 decisions, 32.9% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Bank of Ireland (UK) Plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Section 75 Cca, Disp, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Banking and credit: 679 decisions
- Second complaint theme: Fraud Or Scam Concern
- Second precedent signal: Section 75 Cca
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-645963529 Jun 2026Not upheld
Bank of Ireland (UK) Plc · Mortgages
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Ms O to accept or reject my decision before 27 July 2026.
View source decisionDRN-619868525 Jun 2026Not upheld
Bank of Ireland (UK) Plc · Mortgages
My final decision is that Bank of Ireland (UK) Plc should pay Mr and Mrs H £100 on top of the £50 it has already paid to them. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs H and Mr H to accept or reject my decision before 23 July 2026.
View source decisionDRN-599595301 Apr 2026Not upheld
Bank of Ireland (UK) Plc · Mortgages
My decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr Y to accept or reject my decision before 29 April 2026.
View source decisionDRN-593811505 Mar 2026Not upheld
Bank of Ireland (UK) Plc · Consumer Credit
My final decision is that I don’t uphold this complaint against Bank of Ireland (UK) Plc trading as Post Office Financial Services. Under the rules of the Financial Ombudsman Service, I’m required to ask Ms M to accept or reject my decision before 2 April 2026.
View source decisionDRN-603196109 Feb 2026Not upheld
Bank of Ireland (UK) Plc · Consumer Credit
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr E to accept or reject my decision before 9 March 2026.
View source decision