Published decisions
435
Firm-specific decision volume in the public corpus
Firm analysis
Startline Motor Finance Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Startline Motor Finance Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
54.7%
238 upheld decisions
Page summary
435 published decisions involving Startline Motor Finance Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
435
Firm-specific decision volume in the public corpus
Upheld rate
54.7%
238 upheld decisions
Latest published decision 06 Mar 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
435
Firm-specific decision volume in the public corpus
Upheld rate
54.7%
238 upheld decisions
Leading product
Consumer Credit
332 decisions
Leading complaint theme
Affordability Assessment Failure
44 tagged decisions
Startline Motor Finance Limited at a glance
AnalysisStartline Motor Finance Limited appears in 435 published decisions in this corpus. 54.7% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Consumer Credit is the firm’s clearest product exposure in the published decisions, with 332 decisions and an upheld rate of 53.3%.
- Latest active year in the published data: 2026 (10 decisions)
- Most common complaint theme: Affordability Assessment Failure
- Most common precedent signal: Consumer Credit Act 1974
Volume and outcome trajectory
AnalysisStartline Motor Finance Limited's decision trail runs from 2015 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Startline Motor Finance Limited appeared in 10 published decisions with an upheld rate of 20.0%.
- 2026: 10 decisions, 20.0% upheld
- 2025: 105 decisions, 40.0% upheld
- 2024: 83 decisions, 53.0% upheld
- 2023: 65 decisions, 63.1% upheld
- 2022: 35 decisions, 71.4% upheld
Themes, products, and precedent signals
AnalysisAffordability Assessment Failure is the strongest complaint-theme signal tied to Startline Motor Finance Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Section 140a Cca are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Consumer Credit: 332 decisions
- Second complaint theme: Delay In Claim Handling
- Second precedent signal: Section 140a Cca
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-567385106 Mar 2026Not upheld
Startline Motor Finance Limited · Consumer Credit
My final decision is that all of Mr M’s complaint points are not upheld. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr M to accept or reject my decision before 3 April 2026.
View source decisionDRN-606734806 Mar 2026Not upheld
Startline Motor Finance Limited · Consumer Credit
For the reasons explained, I don’t uphold Miss L’s complaint about STARTLINE MOTOR FINANCE LIMITED. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss L to accept or reject my decision before 3 April 2026.
View source decisionDRN-605338305 Mar 2026Not upheld
Startline Motor Finance Limited · Consumer Credit
My final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs H to accept or reject my decision before 2 April 2026.
View source decisionDRN-602179104 Mar 2026Not upheld
Startline Motor Finance Limited · Consumer Credit
For the reasons given above, I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss T to accept or reject my decision before 1 April 2026.
View source decisionDRN-615816417 Feb 2026Upheld
Startline Motor Finance Limited · Consumer Credit
My decision is that I uphold Miss C’s complaint and order Startline Motor Finance Limited to: 1. End the hire purchase agreement and arrange for the car to be collected from Miss C, both at no cost to her.
View source decision