Firm analysis

Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A., including outcome context, product mix, complaint themes, and representative cases.

Page summary

795 published decisions involving Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A., with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

795

Firm-specific decision volume in the public corpus

Upheld rate

42.9%

341 upheld decisions

Latest published decision 23 Jan 2024

Published decisions

795

Firm-specific decision volume in the public corpus

Upheld rate

42.9%

341 upheld decisions

Leading product

Insurance (excluding PPI)

608 decisions

Leading complaint theme

Delay In Claim Handling

177 tagged decisions

Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. at a glance

Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. appears in 795 published decisions in this corpus. 42.9% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Insurance (excluding PPI) is the firm’s clearest product exposure in the published decisions, with 608 decisions and an upheld rate of 46.2%.

  • Latest active year in the published data: 2024 (1 decisions)
  • Most common complaint theme: Delay In Claim Handling
  • Most common precedent signal: Icobs

Volume and outcome trajectory

Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A.'s decision trail runs from 2013 to 2024. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. appeared in 1 published decisions with an upheld rate of 0.0%.

  • 2024: 1 decisions, 0.0% upheld
  • 2023: 10 decisions, 90.0% upheld
  • 2022: 77 decisions, 27.3% upheld
  • 2021: 43 decisions, 32.6% upheld
  • 2020: 74 decisions, 33.8% upheld

Themes, products, and precedent signals

Delay In Claim Handling is the strongest complaint-theme signal tied to Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Icobs, Disp are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Insurance (excluding PPI): 608 decisions
  • Second complaint theme: Policy Wording Ambiguity
  • Second precedent signal: Disp

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-420986823 Jan 2024Not upheld

Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. · Insurance

DRN-4209868 The complaint Miss T has complained that Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. (Mapfre) has refused to pay her Financial Shortfall Insurance claim. What happened Miss T was involved in an accident in her car. She claimed on her car insurance po... (2 pages)

View source decision
DRN-432934518 Sept 2023Upheld

Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. · Insurance

DRN-4329345 The complaint Mr C has complained that Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. (‘Mapfre’) is taking too long to make a decision relating to his claim. All references to Mr C include any submissions made by his representative. All references to Ma... (2 pages)

View source decision
DRN-400448822 Jun 2023Upheld

Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. · Insurance

DRN-4004488 The complaint Mr U complains Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. (Mapfre) has unfairly declined a claim under his guaranteed asset protection (GAP) insurance policy. What happened The circumstances of this complaint are well known to both par... (3 pages)

View source decision
DRN-404999322 May 2023Upheld

Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. · Insurance

DRN-4049993 The complaint Mr R and Mrs R complain about delays and customer service by Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. in relation to a travel insurance claim. What happened The details of this complaint are well known to both parties, so I won’t rep... (2 pages)

View source decision
DRN-412058709 May 2023Upheld

Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. · Insurance

DRN-4120587 The complaint Mr and Mrs O are unhappy with how Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A handled a claim they made under the travel insurance policy. What happened Mr and Mrs O purchased a single trip travel insurance policy, to cover them for a tr... (6 pages)

View source decision