Phoenix Life Assurance Limited appears in 290 published decisions in this corpus. 15.2% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Investment and pensions is the firm’s clearest product exposure in the published decisions, with 205 decisions and an upheld rate of 13.7%.

Phoenix Life Assurance Limited's decision trail runs from 2013 to 2024. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, Phoenix Life Assurance Limited appeared in 2 published decisions with an upheld rate of 50.0%.

Delay In Claim Handling is the strongest complaint-theme signal tied to Phoenix Life Assurance Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Cobs, Disp, Fca Principles, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.