Published decisions
482
Firm-specific decision volume in the public corpus
Firm analysis
Sesame Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Sesame Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
41.5%
200 upheld decisions
Page summary
482 published decisions involving Sesame Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
482
Firm-specific decision volume in the public corpus
Upheld rate
41.5%
200 upheld decisions
Latest published decision 21 Jul 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
482
Firm-specific decision volume in the public corpus
Upheld rate
41.5%
200 upheld decisions
Leading product
Investment and pensions
221 decisions
Leading complaint theme
Delay In Claim Handling
65 tagged decisions
Sesame Limited at a glance
AnalysisSesame Limited appears in 482 published decisions in this corpus. 41.5% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Investment and pensions is the firm’s clearest product exposure in the published decisions, with 221 decisions and an upheld rate of 43.4%.
- Latest active year in the published data: 2026 (3 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Disp
Volume and outcome trajectory
AnalysisSesame Limited's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Sesame Limited appeared in 3 published decisions with an upheld rate of 33.3%.
- 2026: 3 decisions, 33.3% upheld
- 2025: 11 decisions, 63.6% upheld
- 2024: 17 decisions, 82.3% upheld
- 2023: 21 decisions, 61.9% upheld
- 2022: 22 decisions, 36.4% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Sesame Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Fsma, Cobs, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Investment and pensions: 221 decisions
- Second complaint theme: Affordability Assessment Failure
- Second precedent signal: Fsma
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-642894921 Jul 2026Not upheld
Sesame Limited · Mortgages
My decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs P and Mr P to accept or reject my decision before 18 August 2026.
View source decisionDRN-644513725 Jun 2026Not upheld
Sesame Limited · Insurance
For the reasons set out above, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr W to accept or reject my decision before 23 July 2026.
View source decisionDRN-619553131 Mar 2026Upheld
Sesame Limited · Insurance
For the reasons given here, in my provisional decision, and my correspondence since my provisional decision, I uphold this complaint and direct Sesame Limited to pay Mr G and the estate of the late Mrs G compensation as set out above. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr G and the estate of Mrs G to accept or reject my decision before 28 April 2026.
View source decisionDRN-602911218 Dec 2025Upheld
Sesame Limited · Insurance
DRN-6029112 The complaint Mr and Mrs C have complained that an appointed representative of Sesame Limited mis- sold their household insurance policy. Mrs C has been the main contact on the complaint, so I will refer to her throughout. What happened Mr and Mrs C took out a home insurance... (8 pages)
View source decisionDRN-572413318 Sept 2025Upheld
Sesame Limited · Pensions and Annuities
DRN-5724133 The complaint Miss G complains that the advice Sesame Limited (Sesame) gave her in 1993 to transfer her defined benefit (DB) pension with her former employer to a personal pension arrangement wasn’t in her best interests. Miss G was advised by MRH Consultants. As Sesame is ... (4 pages)
View source decision