Published decisions
479
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving Sesame Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
479 published decisions involving Sesame Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
479
Firm-specific decision volume in the public corpus
Upheld rate
41.5%
199 upheld decisions
Latest published decision 18 Dec 2025
Published decisions
479
Firm-specific decision volume in the public corpus
Upheld rate
41.5%
199 upheld decisions
Leading product
Investment and pensions
221 decisions
Leading complaint theme
Delay In Claim Handling
63 tagged decisions
Sesame Limited appears in 479 published decisions in this corpus. 41.5% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Investment and pensions is the firm’s clearest product exposure in the published decisions, with 221 decisions and an upheld rate of 43.4%.
Sesame Limited's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Sesame Limited appeared in 11 published decisions with an upheld rate of 63.6%.
Delay In Claim Handling is the strongest complaint-theme signal tied to Sesame Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Fsma, Cobs, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
DRN-6029112 The complaint Mr and Mrs C have complained that an appointed representative of Sesame Limited mis- sold their household insurance policy. Mrs C has been the main contact on the complaint, so I will refer to her throughout. What happened Mr and Mrs C took out a home insurance... (8 pages)
View source decisionDRN-5724133 The complaint Miss G complains that the advice Sesame Limited (Sesame) gave her in 1993 to transfer her defined benefit (DB) pension with her former employer to a personal pension arrangement wasn’t in her best interests. Miss G was advised by MRH Consultants. As Sesame is ... (4 pages)
View source decisionDRN-5574169 The complaint Mr N complains that the advice Sesame Limited gave him to transfer his defined pension benefits from his former occupational pension scheme (OPS) to a personal pension arrangement wasn’t in his best interests. What happened Mr N’s complaint was considered by on... (3 pages)
View source decisionDRN-5739266 The complaint Mr C complains that he was unsuitably advised by Braemar Financial Planning Limited (BFPL) to transfer deferred benefits from his defined benefit (DB) pension to a Section 32 buy-out plan with Legal and General in 1995. BFPL is a member of Sesame Limited who ha... (5 pages)
View source decisionDRN-5410695 The complaint The estate of Mrs Y complains that an appointed representative of Sesame Limited gave Mrs Y incorrect advice when she wanted to take out a life insurance policy. Mr Y has brought this complaint on behalf of Mrs Y’s estate. And I’ll refer to Sesame’s appointed r... (3 pages)
View source decision