Published decisions
260
Firm-specific decision volume in the public corpus
Firm analysis
American International Group UK Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving American International Group UK Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
260 published decisions involving American International Group UK Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
260
Firm-specific decision volume in the public corpus
Upheld rate
26.9%
70 upheld decisions
Latest published decision 22 Dec 2025
Upheld rate
26.9%
70 upheld decisions
Leading product
Insurance
246 decisions
Leading complaint theme
Delay In Claim Handling
12 tagged decisions
American International Group UK Limited at a glance
American International Group UK Limited appears in 260 published decisions in this corpus. 26.9% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 246 decisions and an upheld rate of 27.6%.
- Latest active year in the published data: 2025 (24 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Disp
Volume and outcome trajectory
American International Group UK Limited's decision trail runs from 2019 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, American International Group UK Limited appeared in 24 published decisions with an upheld rate of 25.0%.
- 2025: 24 decisions, 25.0% upheld
- 2024: 23 decisions, 30.4% upheld
- 2023: 60 decisions, 40.0% upheld
- 2022: 69 decisions, 24.6% upheld
- 2021: 56 decisions, 19.6% upheld
Themes, products, and precedent signals
Delay In Claim Handling is the strongest complaint-theme signal tied to American International Group UK Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance: 246 decisions
- Second complaint theme: Non-disclosure Or Misrepresentation
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-590070122 Dec 2025Not upheld
American International Group UK Limited · Insurance
DRN-5900701 The complaint Ms D complains about how American International Group UK Limited (“AIG”) handled a claim she made after an item she sent abroad was damaged during shipping. What happened Ms D arranged to send a valuable item overseas in September 2024. Ms D took out an insura... (4 pages)
View source decisionDRN-603172718 Dec 2025Upheld
American International Group UK Limited · Insurance
DRN-6031727 The complaint Mr S is unhappy that American International Group UK Limited (‘AIG’) declined a claim made on a personal accident policy he had the benefit of. He’s also raised some concerns about customer service issues. What happened The details of this complaint are well k... (4 pages)
View source decisionDRN-597825105 Dec 2025Upheld
American International Group UK Limited · Insurance
DRN-5978251 The complaint Mr and Mrs M are unhappy with the way American International Group UK Limited (‘AIG’) handled a claim made under their travel insurance policy (‘the policy’). What happened The details of this complaint are well known to both parties, so I won’t repeat them ag... (2 pages)
View source decisionDRN-581351721 Nov 2025Not upheld
American International Group UK Limited · Insurance
DRN-5813517 The complaint Mr H complains American International Group UK Limited (AIG) unfairly declined to settle his claim on his car hire excess insurance policy. AIG are the underwriters of this policy i.e. the insurer. Part of this complaint concerns the actions of the intermediar... (2 pages)
View source decisionDRN-580846828 Oct 2025Not upheld
American International Group UK Limited · Insurance
DRN-5808468 The complaint Ms M has complained about the service she received from AMERICAN INTERNATIONAL GROUP UK LIMITED trading as AIG UK when she was trying to have her mobile phone repaired under her mobile phone policy. References to AIG include all its agents. What happened Ms M... (4 pages)
View source decision