Published decisions
252
Firm-specific decision volume in the public corpus
Firm analysis
Interactive Investor Services Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Interactive Investor Services Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
35.7%
90 upheld decisions
Page summary
252 published decisions involving Interactive Investor Services Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
252
Firm-specific decision volume in the public corpus
Upheld rate
35.7%
90 upheld decisions
Latest published decision 21 Jul 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
252
Firm-specific decision volume in the public corpus
Upheld rate
35.7%
90 upheld decisions
Leading product
Investments
149 decisions
Leading complaint theme
Delay In Claim Handling
62 tagged decisions
Interactive Investor Services Limited at a glance
AnalysisInteractive Investor Services Limited appears in 252 published decisions in this corpus. 35.7% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Investments is the firm’s clearest product exposure in the published decisions, with 149 decisions and an upheld rate of 26.9%.
- Latest active year in the published data: 2026 (8 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Disp
Volume and outcome trajectory
AnalysisInteractive Investor Services Limited's decision trail runs from 2017 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Interactive Investor Services Limited appeared in 8 published decisions with an upheld rate of 37.5%.
- 2026: 8 decisions, 37.5% upheld
- 2025: 29 decisions, 24.1% upheld
- 2024: 30 decisions, 16.7% upheld
- 2023: 37 decisions, 35.1% upheld
- 2022: 53 decisions, 41.5% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Interactive Investor Services Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Investments: 149 decisions
- Second complaint theme: Administrative Error
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-650389821 Jul 2026Upheld
Interactive Investor Services Limited · Investments
For the reasons I've given, I uphold this complaint. I require Interactive Investor Services Limited trading as Interactive Investor to pay Mr M compensation totalling £230 for the distress and inconvenience caused by its service failing.
View source decisionDRN-630523706 Jul 2026Not upheld
Interactive Investor Services Limited · Pensions and Annuities
For the reasons given, my decision is that Interactive Investors Services Limited trading as Interactive Investor doesn’t need to do anything. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs B and Mr D to accept or reject my decision before 3 August 2026.
View source decisionDRN-617407001 Apr 2026Not upheld
Interactive Investor Services Limited · Investments
I do not uphold Mr N’s complaint. As such, I do not direct any remedy.
View source decisionDRN-612916731 Mar 2026Not upheld
Interactive Investor Services Limited · Pensions and Annuities
I am not upholding this complaint against Interactive Investor Services Limited. Under the rules of the Financial Ombudsman Service, I’m required to ask Ms G to accept or reject my decision before 28 April 2026.
View source decisionDRN-622673716 Mar 2026Upheld
Interactive Investor Services Limited · Investments
I’m upholding Mrs H’s complaint and require Interactive Investor Services Limited to put things right for her in the manner that I’ve set out above. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs H to accept or reject my decision before 13 April 2026.
View source decision