Published decisions
891
Firm-specific decision volume in the public corpus
Firm analysis
Starling Bank Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Starling Bank Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
26.4%
235 upheld decisions
Page summary
891 published decisions involving Starling Bank Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
891
Firm-specific decision volume in the public corpus
Upheld rate
26.4%
235 upheld decisions
Latest published decision 14 Sept 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
891
Firm-specific decision volume in the public corpus
Upheld rate
26.4%
235 upheld decisions
Leading product
Banking and Payments
867 decisions
Leading complaint theme
Fraud Or Scam Concern
435 tagged decisions
Starling Bank Limited at a glance
AnalysisStarling Bank Limited appears in 891 published decisions in this corpus. 26.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and Payments is the firm’s clearest product exposure in the published decisions, with 867 decisions and an upheld rate of 26.6%.
- Latest active year in the published data: 2026 (84 decisions)
- Most common complaint theme: Fraud Or Scam Concern
- Most common precedent signal: Payment Services Regulations
Volume and outcome trajectory
AnalysisStarling Bank Limited's decision trail runs from 2018 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Starling Bank Limited appeared in 84 published decisions with an upheld rate of 16.7%.
- 2026: 84 decisions, 16.7% upheld
- 2025: 266 decisions, 19.6% upheld
- 2024: 173 decisions, 28.9% upheld
- 2023: 143 decisions, 33.6% upheld
- 2022: 120 decisions, 29.2% upheld
Themes, products, and precedent signals
AnalysisFraud Or Scam Concern is the strongest complaint-theme signal tied to Starling Bank Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Payment Services Regulations, Disp, Prin, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Banking and Payments: 867 decisions
- Second complaint theme: Delay In Claim Handling
- Second precedent signal: Disp
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-647780514 Sept 2026Not upheld
Starling Bank Limited · Banking and Payments
My final decision is I do not uphold Mr Q’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr Q to accept or reject my decision before 12 October 2026.
View source decisionDRN-660908414 Sept 2026Not upheld
Starling Bank Limited · Banking and Payments
For the reasons I’ve explained, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr H to accept or reject my decision before 12 October 2026.
View source decisionDRN-661661414 Sept 2026Not upheld
Starling Bank Limited · Banking and Payments
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr G to accept or reject my decision before 12 October 2026.
View source decisionDRN-639594311 Sept 2026Not upheld
Starling Bank Limited · Banking and Payments
I don’t uphold this complaint as I’m satisfied Starling Bank Limited trading as Starling Bank has already done enough to put things right. Under the rules of the Financial Ombudsman Service, I’m required to ask A to accept or reject my decision before 9 October 2026.
View source decisionDRN-618695203 Sept 2026Not upheld
Starling Bank Limited · Banking and Payments
My final decision is I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr G to accept or reject my decision before 1 October 2026.
View source decision