Published decisions
826
Firm-specific decision volume in the public corpus
Firm analysis
Starling Bank Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Starling Bank Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
27.4%
226 upheld decisions
Page summary
826 published decisions involving Starling Bank Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
826
Firm-specific decision volume in the public corpus
Upheld rate
27.4%
226 upheld decisions
Latest published decision 17 Mar 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
826
Firm-specific decision volume in the public corpus
Upheld rate
27.4%
226 upheld decisions
Leading product
Banking and Payments
802 decisions
Leading complaint theme
Fraud Or Scam Concern
390 tagged decisions
Starling Bank Limited at a glance
AnalysisStarling Bank Limited appears in 826 published decisions in this corpus. 27.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and Payments is the firm’s clearest product exposure in the published decisions, with 802 decisions and an upheld rate of 27.7%.
- Latest active year in the published data: 2026 (19 decisions)
- Most common complaint theme: Fraud Or Scam Concern
- Most common precedent signal: Disp
Volume and outcome trajectory
AnalysisStarling Bank Limited's decision trail runs from 2018 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Starling Bank Limited appeared in 19 published decisions with an upheld rate of 26.3%.
- 2026: 19 decisions, 26.3% upheld
- 2025: 266 decisions, 19.6% upheld
- 2024: 173 decisions, 28.9% upheld
- 2023: 143 decisions, 33.6% upheld
- 2022: 120 decisions, 29.2% upheld
Themes, products, and precedent signals
AnalysisFraud Or Scam Concern is the strongest complaint-theme signal tied to Starling Bank Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Fca Principles, Payment Services Regulations, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Banking and Payments: 802 decisions
- Second complaint theme: Delay In Claim Handling
- Second precedent signal: Fca Principles
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-599048617 Mar 2026Not upheld
Starling Bank Limited · Banking and Payments
For the reasons explained above, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask N to accept or reject my decision before 14 April 2026.
View source decisionDRN-620951317 Mar 2026Not upheld
Starling Bank Limited · Banking and Payments
For the reasons explained above, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr S to accept or reject my decision before 14 April 2026.
View source decisionDRN-621184017 Mar 2026Not upheld
Starling Bank Limited · Banking and Payments
My final decision is that I do not uphold this complaint against Starling Bank Limited. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr C to accept or reject my decision before 14 April 2026.
View source decisionDRN-616739406 Mar 2026Not upheld
Starling Bank Limited · Banking and Payments
For the reasons I’ve explained, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr Z to accept or reject my decision before 3 April 2026.
View source decisionDRN-576775605 Mar 2026Not upheld
Starling Bank Limited · Banking and Payments
My final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr M to accept or reject my decision before 2 April 2026.
View source decision