Published decisions
813
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving Starling Bank Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
813 published decisions involving Starling Bank Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
813
Firm-specific decision volume in the public corpus
Upheld rate
27.3%
222 upheld decisions
Latest published decision 02 Feb 2026
Published decisions
813
Firm-specific decision volume in the public corpus
Upheld rate
27.3%
222 upheld decisions
Leading product
Banking and Payments
789 decisions
Leading complaint theme
Fraud Or Scam Concern
381 tagged decisions
Starling Bank Limited appears in 813 published decisions in this corpus. 27.3% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and Payments is the firm’s clearest product exposure in the published decisions, with 789 decisions and an upheld rate of 27.6%.
Starling Bank Limited's decision trail runs from 2018 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Starling Bank Limited appeared in 6 published decisions with an upheld rate of 16.7%.
Fraud Or Scam Concern is the strongest complaint-theme signal tied to Starling Bank Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Fca Principles, Payment Services Regulations, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
For the reasons I’ve explained, I don’t uphold this complaint. This final decision marks the end of our service’s consideration of the case.
View source decisionFr the reasons I’ve explained, my final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr C to accept or reject my decision before 27 February 2026.
View source decisionFor the reasons above, I have decided to uphold this complaint. Starling Bank Limited must now pay Mr S £100 compensation.
View source decisionFor the reasons given above, I don’t uphold this complaint. If Miss J accepts this decision, then if not done so already, Starling Bank Limited must refund to Miss J the £25 and pay the £150 compensation it’s offered.
View source decisionFor the reasons I have given above, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Ms J to accept or reject my decision before 26 February 2026.
View source decision