Published decisions
372
Firm-specific decision volume in the public corpus
Firm analysis
Experian Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Experian Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
22.0%
82 upheld decisions
Page summary
372 published decisions involving Experian Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
372
Firm-specific decision volume in the public corpus
Upheld rate
22.0%
82 upheld decisions
Latest published decision 31 Mar 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
372
Firm-specific decision volume in the public corpus
Upheld rate
22.0%
82 upheld decisions
Leading product
Banking and credit
203 decisions
Leading complaint theme
Delay In Claim Handling
39 tagged decisions
Experian Limited at a glance
AnalysisExperian Limited appears in 372 published decisions in this corpus. 22.0% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and credit is the firm’s clearest product exposure in the published decisions, with 203 decisions and an upheld rate of 19.7%.
- Latest active year in the published data: 2026 (1 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Consumer Credit Act 1974
Volume and outcome trajectory
AnalysisExperian Limited's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Experian Limited appeared in 1 published decisions with an upheld rate of 100.0%.
- 2026: 1 decisions, 100.0% upheld
- 2025: 26 decisions, 15.4% upheld
- 2024: 21 decisions, 23.8% upheld
- 2023: 24 decisions, 16.7% upheld
- 2022: 34 decisions, 41.2% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Experian Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Conc, Disp are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Banking and credit: 203 decisions
- Second complaint theme: Fraud Or Scam Concern
- Second precedent signal: Conc
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-604319731 Mar 2026Upheld
Experian Limited · Consumer Credit
For the reasons set out above, I uphold this complaint and I require Experian Limited to carry out the actions as set out under the ‘Putting things right’ section of this decision. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr B to accept or reject my decision before 28 April 2026.
View source decisionDRN-579076716 Dec 2025Not upheld
Experian Limited · Consumer Credit
DRN-5790767 The complaint Mrs B says Experian Limited has acted unfairly as despite having a high credit score, she has been declined for credit with third-party lenders. What happened Mrs B says she’s been declined lending and credit agreements with various lenders, despite her Experi... (3 pages)
View source decisionDRN-577311315 Dec 2025Not upheld
Experian Limited · Consumer Credit
DRN-5773113 The complaint Mr Z complains Experian Limited were incorrectly reporting information on his credit file and didn’t notify him of a default. What happened After being declined for a loan with a third-party lender, Mr Z says he became aware his Experian credit file wasn’t refl... (3 pages)
View source decisionDRN-598567009 Dec 2025Not upheld
Experian Limited · Consumer Credit
DRN-5985670 The complaint T, a limited company, complains Experian Limited isn’t reporting all accounts the business hold on its credit file. T also says, Experian is reporting information about a cancelled account, when it shouldn’t be. T is represented in bringing this complaint by it... (3 pages)
View source decisionDRN-593912103 Dec 2025Not upheld
Experian Limited · Consumer Credit
DRN-5939121 The complaint Mr R complains about issues experienced with Experian Limited when trying to access his credit report and account online. What happened In April 2024 Mr R says he was unable to log in to access his Experian credit report and account, so he contacted Experian to... (3 pages)
View source decision