Published decisions
292
Firm-specific decision volume in the public corpus
Firm analysis
Automobile Association Insurance Services Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Automobile Association Insurance Services Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
292 published decisions involving Automobile Association Insurance Services Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
292
Firm-specific decision volume in the public corpus
Upheld rate
22.3%
65 upheld decisions
Latest published decision 18 Dec 2025
Upheld rate
22.3%
65 upheld decisions
Leading product
Insurance (excluding PPI)
167 decisions
Leading complaint theme
Delay In Claim Handling
15 tagged decisions
Automobile Association Insurance Services Limited at a glance
Automobile Association Insurance Services Limited appears in 292 published decisions in this corpus. 22.3% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance (excluding PPI) is the firm’s clearest product exposure in the published decisions, with 167 decisions and an upheld rate of 23.9%.
- Latest active year in the published data: 2025 (23 decisions)
- Most common complaint theme: Delay In Claim Handling
Volume and outcome trajectory
Automobile Association Insurance Services Limited's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Automobile Association Insurance Services Limited appeared in 23 published decisions with an upheld rate of 17.4%.
- 2025: 23 decisions, 17.4% upheld
- 2024: 21 decisions, 28.6% upheld
- 2023: 21 decisions, 42.9% upheld
- 2022: 14 decisions, 7.1% upheld
- 2021: 28 decisions, 14.3% upheld
Themes, products, and precedent signals
Delay In Claim Handling is the strongest complaint-theme signal tied to Automobile Association Insurance Services Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Precedent tagging does not surface a strong repeated signal for this firm.
- Insurance (excluding PPI): 167 decisions
- Second complaint theme: Policy Wording Ambiguity
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-598539118 Dec 2025Not upheld
Automobile Association Insurance Services Limited · Insurance
DRN-5985391 The complaint Miss C and Mr L complain Automobile Association Insurance Services Limited (“AA”), their home insurance broker, didn’t do enough to ensure they had the cover they needed. As Mr L is driving this complaint, for ease of reading I will refer to him throughout thi... (2 pages)
View source decisionDRN-598101408 Dec 2025Upheld
Automobile Association Insurance Services Limited · Consumer Credit
DRN-5981014 The complaint Mr H complains that Automobile Association Insurance Services Limited (who I’ll call AAIS) didn’t adequately compensate him for the distress and inconvenience they caused. What happened The detailed background to this complaint is well known to both parties. So... (2 pages)
View source decisionDRN-570315025 Sept 2025Not upheld
Automobile Association Insurance Services Limited · Insurance
DRN-5703150 The complaint Mr S has complained that Automobile Association Insurance Services Limited (“AA”) removed access to the online portal of his home insurance policy. What happened The background to this complaint is well known to the parties. In summary on 24 January 2025 Mr S t... (2 pages)
View source decisionDRN-565557708 Sept 2025Not upheld
Automobile Association Insurance Services Limited · Insurance
DRN-5655577 The complaint Ms P complains about Automobile Association Insurance Services Limited (AA) issuing documents under her motor insurance policy showing a claim made in respect of the theft of her vehicle as a non-fault claim, then issuing documents recording the claim as a faul... (3 pages)
View source decisionDRN-578134828 Aug 2025Not upheld
Automobile Association Insurance Services Limited · Insurance
DRN-5781348 The complaint Mr R complains that Automobile Association Insurance Services Limited (‘AA’) mis-sold him an upgrade to his AA membership and misled him into thinking a claim would be covered with only his excess payable. What happened Mr R held AA membership which included r... (5 pages)
View source decision