Published decisions
294
Firm-specific decision volume in the public corpus
Firm analysis
Automobile Association Insurance Services Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Automobile Association Insurance Services Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
22.4%
66 upheld decisions
Page summary
294 published decisions involving Automobile Association Insurance Services Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
294
Firm-specific decision volume in the public corpus
Upheld rate
22.4%
66 upheld decisions
Latest published decision 29 Jun 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
294
Firm-specific decision volume in the public corpus
Upheld rate
22.4%
66 upheld decisions
Leading product
Insurance (excluding PPI)
167 decisions
Leading complaint theme
Delay In Claim Handling
16 tagged decisions
Automobile Association Insurance Services Limited at a glance
AnalysisAutomobile Association Insurance Services Limited appears in 294 published decisions in this corpus. 22.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance (excluding PPI) is the firm’s clearest product exposure in the published decisions, with 167 decisions and an upheld rate of 23.9%.
- Latest active year in the published data: 2026 (2 decisions)
- Most common complaint theme: Delay In Claim Handling
Volume and outcome trajectory
AnalysisAutomobile Association Insurance Services Limited's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Automobile Association Insurance Services Limited appeared in 2 published decisions with an upheld rate of 50.0%.
- 2026: 2 decisions, 50.0% upheld
- 2025: 23 decisions, 17.4% upheld
- 2024: 21 decisions, 28.6% upheld
- 2023: 21 decisions, 42.9% upheld
- 2022: 14 decisions, 7.1% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Automobile Association Insurance Services Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Precedent tagging does not surface a strong repeated signal for this firm.
- Insurance (excluding PPI): 167 decisions
- Second complaint theme: Policy Wording Ambiguity
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-635476329 Jun 2026Not upheld
Automobile Association Insurance Services Limited · Insurance
For the reasons given above, my final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Ms S to accept or reject my decision before 27 July 2026.
View source decisionDRN-597411117 Mar 2026Upheld
Automobile Association Insurance Services Limited · Insurance
For the reasons I have given, it is my final decision that this complaint is upheld. I require Automobile Association Insurance Services Limited to pay Mr B £250 compensation.
View source decisionDRN-598539118 Dec 2025Not upheld
Automobile Association Insurance Services Limited · Insurance
DRN-5985391 The complaint Miss C and Mr L complain Automobile Association Insurance Services Limited (“AA”), their home insurance broker, didn’t do enough to ensure they had the cover they needed. As Mr L is driving this complaint, for ease of reading I will refer to him throughout thi... (2 pages)
View source decisionDRN-598101408 Dec 2025Upheld
Automobile Association Insurance Services Limited · Consumer Credit
DRN-5981014 The complaint Mr H complains that Automobile Association Insurance Services Limited (who I’ll call AAIS) didn’t adequately compensate him for the distress and inconvenience they caused. What happened The detailed background to this complaint is well known to both parties. So... (2 pages)
View source decisionDRN-570315025 Sept 2025Not upheld
Automobile Association Insurance Services Limited · Insurance
DRN-5703150 The complaint Mr S has complained that Automobile Association Insurance Services Limited (“AA”) removed access to the online portal of his home insurance policy. What happened The background to this complaint is well known to the parties. In summary on 24 January 2025 Mr S t... (2 pages)
View source decision