Firm analysis

Express Finance (Bromley) Limited complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving Express Finance (Bromley) Limited, including outcome context, product mix, complaint themes, and representative cases.

Page summary

293 published decisions involving Express Finance (Bromley) Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

293

Firm-specific decision volume in the public corpus

Upheld rate

80.2%

235 upheld decisions

Latest published decision 31 May 2019

Published decisions

293

Firm-specific decision volume in the public corpus

Upheld rate

80.2%

235 upheld decisions

Leading product

Banking and credit

292 decisions

Leading complaint theme

Affordability Assessment Failure

192 tagged decisions

Express Finance (Bromley) Limited at a glance

Express Finance (Bromley) Limited appears in 293 published decisions in this corpus. 80.2% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Banking and credit is the firm’s clearest product exposure in the published decisions, with 292 decisions and an upheld rate of 80.5%.

  • Latest active year in the published data: 2019 (10 decisions)
  • Most common complaint theme: Affordability Assessment Failure
  • Most common precedent signal: Conc

Volume and outcome trajectory

Express Finance (Bromley) Limited's decision trail runs from 2013 to 2019. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, Express Finance (Bromley) Limited appeared in 10 published decisions with an upheld rate of 70.0%.

  • 2019: 10 decisions, 70.0% upheld
  • 2018: 33 decisions, 66.7% upheld
  • 2017: 149 decisions, 86.6% upheld
  • 2016: 83 decisions, 78.3% upheld
  • 2015: 8 decisions, 87.5% upheld

Themes, products, and precedent signals

Affordability Assessment Failure is the strongest complaint-theme signal tied to Express Finance (Bromley) Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Conc, Consumer Credit Act 1974 are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Banking and credit: 292 decisions
  • Second complaint theme: Delay In Claim Handling
  • Second precedent signal: Consumer Credit Act 1974

Representative cases

Recent published decisions in this slice

5 examples shown

DRN071474331 May 2019Upheld

Express Finance (Bromley) Limited · Banking and credit

Mrs W complains about payday loans she took out with Express Finance (Bromley)Limited, trading as Payday Express, (“EFL”). She said that EFL shouldn’t have given her theloans as they were unaffordable.backgroundMrs W took out six payday loans and nine top up loans with ... (6 pages)

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DRN661834210 May 2019Upheld

Express Finance (Bromley) Limited · Banking and credit

Mr B complains that Express Finance (Bromley) Limited trading as Payday Express was irresponsible to lend him money.backgroundMr B took out seven loans with Payday Express between July 2012 and May 2014. Mr B has instructed a third party company to bring this complaint... (3 pages)

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DRN014405903 May 2019Upheld

Express Finance (Bromley) Limited · Banking and credit

Mr S complains about three loans Express Finance (Bromley) Limited (trading as Payday Express) lent to him. He says the loans were unaffordable.backgroundFrom the information Payday Express has provided, it lent Mr S loans between July 2008 and June 2016. Some of the ... (3 pages)

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DRN075980118 Apr 2019Upheld

Express Finance (Bromley) Limited · Banking and credit

Ms M says Express Finance (Bromley) Limited (trading as “Payday Express”) irresponsibly lent to her.backgroundI attach my provisional decision of 11 April 2019, which forms part of this final decision. In my provisional decision I set out why I was intending to upho... (4 pages)

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DRN460898225 Mar 2019Not upheld

Express Finance (Bromley) Limited · Banking and credit

Mr A complains that Express Finance (Bromley) Limited trading as Payday Express lent to him irresponsibly. background Payday Express’ records show that a running account credit agreement was entered into with Mr A on 19 December 2011. The ‘drawdowns’ were for specific ti... (2 pages)

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