Published decisions
436
Firm-specific decision volume in the public corpus
Firm analysis
AWP P&C SA complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving AWP P&C SA, including outcome context, product mix, complaint themes, and representative cases.
Page summary
436 published decisions involving AWP P&C SA, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
436
Firm-specific decision volume in the public corpus
Upheld rate
62.2%
271 upheld decisions
Latest published decision 30 Jan 2024
Upheld rate
62.2%
271 upheld decisions
Leading product
Insurance
365 decisions
Leading complaint theme
Delay In Claim Handling
33 tagged decisions
AWP P&C SA at a glance
AWP P&C SA appears in 436 published decisions in this corpus. 62.2% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 365 decisions and an upheld rate of 66.0%.
- Latest active year in the published data: 2024 (17 decisions)
- Most common complaint theme: Delay In Claim Handling
Volume and outcome trajectory
AWP P&C SA's decision trail runs from 2016 to 2024. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, AWP P&C SA appeared in 17 published decisions with an upheld rate of 47.1%.
- 2024: 17 decisions, 47.1% upheld
- 2023: 157 decisions, 68.2% upheld
- 2022: 120 decisions, 71.7% upheld
- 2021: 60 decisions, 60.0% upheld
- 2020: 26 decisions, 50.0% upheld
Themes, products, and precedent signals
Delay In Claim Handling is the strongest complaint-theme signal tied to AWP P&C SA in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Precedent tagging does not surface a strong repeated signal for this firm.
- Insurance: 365 decisions
- Second complaint theme: Policy Wording Ambiguity
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-445724030 Jan 2024Not upheld
AWP P&C SA · Insurance
DRN-4457240 The complaint Miss G has complained that AWP P&C SA (AWP) misled her into thinking that the full duration of a trip she took in 2022 was covered under her travel insurance policy. What happened The policy provides cover for trips up to 31 consecutive days as standard. Miss ... (2 pages)
View source decisionDRN-453158630 Jan 2024Not upheld
AWP P&C SA · Insurance
DRN-4531586 The complaint Mr and Mrs W have complained about the claim settlement they have received from AWP P&C SA (‘AWP’). All reference to AWP includes any agents acting on its behalf. What happened Mr and Mrs W booked a 99 day cruise in 2019 which had to be moved a number of times... (2 pages)
View source decisionDRN-458818130 Jan 2024Upheld
AWP P&C SA · Insurance
DRN-4588181 The complaint Mr and Mrs B complain about their travel insurance policy underwritten by AWP P&C SA. Reference to AWP includes its agents. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here in full. In summary, Mr an... (4 pages)
View source decisionDRN-455350229 Jan 2024Upheld
AWP P&C SA · Insurance
DRN-4553502 The complaint Mr and Ms W are unhappy because they don’t think AWP P&C SA fairly settled a claim they made on their travel insurance policy. What happened Mr and Ms W were on holiday when Ms W’s purse was stolen. She claimed for cash, a gift card and two rings which she’d p... (3 pages)
View source decisionDRN-425615823 Jan 2024Upheld
AWP P&C SA · Insurance
DRN-4256158 The complaint Mr I is complaining about the way AWP P&C SA handled a claim he made on his motor warranty policy. What happened In January 2023 Mr I damaged a tyre on his car when he hit a pothole. He contacted AWP to seek assistance through his motor warranty policy which a... (4 pages)
View source decision