Firm analysis

Coventry Building Society complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving Coventry Building Society, including outcome context, product mix, complaint themes, and representative cases.

Page summary

372 published decisions involving Coventry Building Society, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

372

Firm-specific decision volume in the public corpus

Upheld rate

11.6%

43 upheld decisions

Latest published decision 08 Dec 2025

Published decisions

372

Firm-specific decision volume in the public corpus

Upheld rate

11.6%

43 upheld decisions

Leading product

Payment protection insurance (PPI)

169 decisions

Leading complaint theme

Affordability Assessment Failure

34 tagged decisions

Coventry Building Society at a glance

Coventry Building Society appears in 372 published decisions in this corpus. 11.6% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Payment protection insurance (PPI) is the firm’s clearest product exposure in the published decisions, with 169 decisions and an upheld rate of 13.6%.

  • Latest active year in the published data: 2025 (15 decisions)
  • Most common complaint theme: Affordability Assessment Failure
  • Most common precedent signal: Consumer Credit Act 1974

Volume and outcome trajectory

Coventry Building Society's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, Coventry Building Society appeared in 15 published decisions with an upheld rate of 6.7%.

  • 2025: 15 decisions, 6.7% upheld
  • 2024: 28 decisions, 28.6% upheld
  • 2023: 21 decisions, 14.3% upheld
  • 2022: 13 decisions, 7.7% upheld
  • 2021: 48 decisions, 6.3% upheld

Themes, products, and precedent signals

Affordability Assessment Failure is the strongest complaint-theme signal tied to Coventry Building Society in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Consumer Credit Act 1974, Disp, Icobs, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Payment protection insurance (PPI): 169 decisions
  • Second complaint theme: Non-disclosure Or Misrepresentation
  • Second precedent signal: Disp

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-590839508 Dec 2025Not upheld

Coventry Building Society · Banking and Payments

DRN-5908395 The complaint Mrs C complains that Coventry Building Society (CBS) advised her to put her savings in an inappropriate account in 2023. As a result, she has to pay tax on the interest she received when she wasn’t expecting to have to do so. What happened Mrs C is a longstand... (2 pages)

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DRN-595249708 Dec 2025Not upheld

Coventry Building Society · Banking and Payments

DRN-5952497 The complaint Mr S complains about Coventry Building Society’s (CBS) administration of his savings accounts. What happened Mr S had a “Four Access Saver” savings account with CBS. He wanted to transfer money from it online to an account with another provider but was unable t... (2 pages)

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DRN-587771913 Oct 2025Not upheld

Coventry Building Society · Banking and Payments

DRN-5877719 The complaint Mr K complains about the service he receives from Coventry Building Society (CBS) when he deposits cheques to his account by post. What happened Mr K is a customer of CBS. He complained to the Financial Ombudsman that CBS would often lose the cheques he sent in... (3 pages)

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DRN-579142902 Oct 2025Not upheld

Coventry Building Society · Banking and Payments

DRN-5791429 The complaint Ms S complains that when her Junior ISA matured, on her eighteenth birthday, Coventry Building Society asked her to send certified copies of identification documents. Ms S said she’d already sent Coventry identification documents, so this was an unreasonable re... (5 pages)

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DRN-574018515 Sept 2025Not upheld

Coventry Building Society · Banking and Payments

DRN-5740185 The complaint Mr W has complained that Coventry Building Society has made changes to his account without his consent, which has caused him significant distress. What happened Mr W had an ‘Interest Zone’ account with Coventry, but it changed this to an ‘Easy Access’ account. ... (2 pages)

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