Published decisions
372
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving Coventry Building Society, including outcome context, product mix, complaint themes, and representative cases.
Page summary
372 published decisions involving Coventry Building Society, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
372
Firm-specific decision volume in the public corpus
Upheld rate
11.6%
43 upheld decisions
Latest published decision 08 Dec 2025
Published decisions
372
Firm-specific decision volume in the public corpus
Upheld rate
11.6%
43 upheld decisions
Leading product
Payment protection insurance (PPI)
169 decisions
Leading complaint theme
Affordability Assessment Failure
34 tagged decisions
Coventry Building Society appears in 372 published decisions in this corpus. 11.6% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Payment protection insurance (PPI) is the firm’s clearest product exposure in the published decisions, with 169 decisions and an upheld rate of 13.6%.
Coventry Building Society's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Coventry Building Society appeared in 15 published decisions with an upheld rate of 6.7%.
Affordability Assessment Failure is the strongest complaint-theme signal tied to Coventry Building Society in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Disp, Icobs, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
DRN-5908395 The complaint Mrs C complains that Coventry Building Society (CBS) advised her to put her savings in an inappropriate account in 2023. As a result, she has to pay tax on the interest she received when she wasn’t expecting to have to do so. What happened Mrs C is a longstand... (2 pages)
View source decisionDRN-5952497 The complaint Mr S complains about Coventry Building Society’s (CBS) administration of his savings accounts. What happened Mr S had a “Four Access Saver” savings account with CBS. He wanted to transfer money from it online to an account with another provider but was unable t... (2 pages)
View source decisionDRN-5877719 The complaint Mr K complains about the service he receives from Coventry Building Society (CBS) when he deposits cheques to his account by post. What happened Mr K is a customer of CBS. He complained to the Financial Ombudsman that CBS would often lose the cheques he sent in... (3 pages)
View source decisionDRN-5791429 The complaint Ms S complains that when her Junior ISA matured, on her eighteenth birthday, Coventry Building Society asked her to send certified copies of identification documents. Ms S said she’d already sent Coventry identification documents, so this was an unreasonable re... (5 pages)
View source decisionDRN-5740185 The complaint Mr W has complained that Coventry Building Society has made changes to his account without his consent, which has caused him significant distress. What happened Mr W had an ‘Interest Zone’ account with Coventry, but it changed this to an ‘Easy Access’ account. ... (2 pages)
View source decision