Published decisions
617
Firm-specific decision volume in the public corpus
Firm analysis
CIS General Insurance Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving CIS General Insurance Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
617 published decisions involving CIS General Insurance Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
617
Firm-specific decision volume in the public corpus
Upheld rate
25.4%
157 upheld decisions
Latest published decision 19 Jan 2021
Upheld rate
25.4%
157 upheld decisions
Leading product
Insurance (excluding PPI)
551 decisions
Leading complaint theme
Delay In Claim Handling
93 tagged decisions
CIS General Insurance Limited at a glance
CIS General Insurance Limited appears in 617 published decisions in this corpus. 25.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance (excluding PPI) is the firm’s clearest product exposure in the published decisions, with 551 decisions and an upheld rate of 26.1%.
- Latest active year in the published data: 2021 (6 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Disp
Volume and outcome trajectory
CIS General Insurance Limited's decision trail runs from 2013 to 2021. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, CIS General Insurance Limited appeared in 6 published decisions with an upheld rate of 0.0%.
- 2021: 6 decisions, 0.0% upheld
- 2020: 102 decisions, 26.5% upheld
- 2019: 88 decisions, 20.4% upheld
- 2018: 70 decisions, 11.4% upheld
- 2017: 48 decisions, 8.3% upheld
Themes, products, and precedent signals
Delay In Claim Handling is the strongest complaint-theme signal tied to CIS General Insurance Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Icobs are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance (excluding PPI): 551 decisions
- Second complaint theme: Non-disclosure Or Misrepresentation
- Second precedent signal: Icobs
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-238442919 Jan 2021Not upheld
CIS General Insurance Limited · Insurance
DRN-2384429 The complaint Mr K is unhappy with the way CIS General Insurance Limited handled a claim made under his motor insurance policy. For ease, any reference to CIS also includes its agents. What happened In 2017 Mr K was involved in a car accident. Mr K reported this to CIS and gave... (3 pages)
View source decisionDRN329058319 Jan 2021Not upheld
CIS General Insurance Limited · Insurance (excluding PPI)
Mr S complains about how CIS General Insurance Limited dealt with and settled a claim he made under his home insurance following the collapse of his ceiling. background Mr S held a home insurance policy with CIS General Insurance Limited (CIS). On 8 July 2018 the lath and plaster from Mr S... (4 pages)
View source decisionDRN-230159212 Jan 2021Not upheld
CIS General Insurance Limited · Insurance
DRN-2301592 The complaint Mr G complains about the administration of his motor insurance policy with CIS General Insurance Limited trading as Co-Op Insurance. What happened Mr G purchased a policy with Co-Op and was asked how many years no claim discount (NCD) he’d earnt on previous polic... (3 pages)
View source decisionDRN-228281411 Jan 2021Not upheld
CIS General Insurance Limited · Insurance
DRN-2282814 The complaint Mr N complains CIS General Insurance Limited unfairly declined claims he made for damage to a garage under his home insurance policy. What happened In August 2019 Mr N contacted CIS as part of the roof on his garage had collapsed. He thought the damage had been ca... (3 pages)
View source decisionDRN-248618808 Jan 2021Not upheld
CIS General Insurance Limited · Insurance
DRN-2486188 The complaint Mr and Mrs B have complained about their home insurer, CIS General Insurance Limited because it’s declined their claim made for damage to the structure of their conservatory. What happened In April 2020 Mr and Mrs B noted water was coming in through their conserva... (3 pages)
View source decision