Published decisions
279
Firm-specific decision volume in the public corpus
Firm analysis
Advanced Payment Solutions Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Advanced Payment Solutions Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
279 published decisions involving Advanced Payment Solutions Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
279
Firm-specific decision volume in the public corpus
Upheld rate
64.5%
180 upheld decisions
Latest published decision 09 Jul 2024
Upheld rate
64.5%
180 upheld decisions
Leading product
Banking and Payments
193 decisions
Leading complaint theme
Fraud Or Scam Concern
42 tagged decisions
Advanced Payment Solutions Limited at a glance
Advanced Payment Solutions Limited appears in 279 published decisions in this corpus. 64.5% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and Payments is the firm’s clearest product exposure in the published decisions, with 193 decisions and an upheld rate of 64.3%.
- Latest active year in the published data: 2024 (25 decisions)
- Most common complaint theme: Fraud Or Scam Concern
- Most common precedent signal: Fca Principles
Volume and outcome trajectory
Advanced Payment Solutions Limited's decision trail runs from 2014 to 2024. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Advanced Payment Solutions Limited appeared in 25 published decisions with an upheld rate of 60.0%.
- 2024: 25 decisions, 60.0% upheld
- 2023: 64 decisions, 75.0% upheld
- 2022: 42 decisions, 52.4% upheld
- 2021: 42 decisions, 50.0% upheld
- 2020: 50 decisions, 86.0% upheld
Themes, products, and precedent signals
Fraud Or Scam Concern is the strongest complaint-theme signal tied to Advanced Payment Solutions Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Fca Principles, Conc, Fsma are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Banking and Payments: 193 decisions
- Second complaint theme: Delay In Claim Handling
- Second precedent signal: Conc
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-479417809 Jul 2024Upheld
Advanced Payment Solutions Limited · Banking and Payments
DRN-4794178 The complaint Mr K complains that he wasn’t sent his monthly account statement and needed to chase Advanced Payment Solutions Limited trading as Cashplus Bank on several occasions. What happened The details of this complaint are well known to both parties. So I won’t repeat the... (2 pages)
View source decisionDRN-480039408 Jul 2024Not upheld
Advanced Payment Solutions Limited · Banking and Payments
DRN-4800394 The complaint M, a limited company, complains that Advanced Payments Solutions Limited (trading as Cashplus) unreasonable closed their account and withheld their funds. What happened M held an account with Cashplus. But in July 2023 they discovered that they could no longer acc... (2 pages)
View source decisionDRN-483167026 Jun 2024Upheld
Advanced Payment Solutions Limited · Banking and Payments
DRN-4831670 The complaint Miss M complains on behalf of Mr M as his representative that Advanced Payment Solutions Limited trading as Cashplus Bank (Cashplus) unfairly blocked Mr M’s bank account without any notice. What happened Miss M explains she acts as a legal representative for Mr M ... (3 pages)
View source decisionDRN-484285310 Jun 2024Upheld
Advanced Payment Solutions Limited · Banking and Payments
DRN-4842853 The complaint Mr O complained because Advanced Payment Solutions Limited, trading as Cashplus Bank, refused to refund him for transactions which he said he didn’t authorise. What happened On 17 September 2023, seven payments debited Mr O’s Cashplus account. These were to two or... (5 pages)
View source decisionDRN-480488603 Jun 2024Upheld
Advanced Payment Solutions Limited · Banking and Payments
DRN-4804886 The complaint Ms B complains Advanced Payment Solutions Limited, trading as Cashplus (“Cashplus”) blocked and closed her account - and that it withheld her funds. Ms B says Cashplus’ actions have caused her substantive distress and inconvenience. What happened The details of th... (3 pages)
View source decision