Published decisions
327
Firm-specific decision volume in the public corpus
Firm analysis
Openwork Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Openwork Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
30.6%
100 upheld decisions
Page summary
327 published decisions involving Openwork Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
327
Firm-specific decision volume in the public corpus
Upheld rate
30.6%
100 upheld decisions
Latest published decision 26 Jun 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
327
Firm-specific decision volume in the public corpus
Upheld rate
30.6%
100 upheld decisions
Leading product
Investment and pensions
110 decisions
Leading complaint theme
Delay In Claim Handling
43 tagged decisions
Openwork Limited at a glance
AnalysisOpenwork Limited appears in 327 published decisions in this corpus. 30.6% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Investment and pensions is the firm’s clearest product exposure in the published decisions, with 110 decisions and an upheld rate of 31.8%.
- Latest active year in the published data: 2026 (5 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Mcob
Volume and outcome trajectory
AnalysisOpenwork Limited's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Openwork Limited appeared in 5 published decisions with an upheld rate of 40.0%.
- 2026: 5 decisions, 40.0% upheld
- 2025: 12 decisions, 41.7% upheld
- 2024: 25 decisions, 44.0% upheld
- 2023: 30 decisions, 46.7% upheld
- 2022: 14 decisions, 28.6% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Openwork Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Mcob, Disp, Fca Principles, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Investment and pensions: 110 decisions
- Second complaint theme: Affordability Assessment Failure
- Second precedent signal: Disp
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-635462026 Jun 2026Not upheld
Openwork Limited · Insurance
For the reasons I’ve explained, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr O to accept or reject my decision before 22 July 2026.
View source decisionDRN-645446825 Jun 2026Not upheld
Openwork Limited · Mortgages
For the reasons set out above, my final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss P to accept or reject my decision before 23 July 2026.
View source decisionDRN-626230631 Mar 2026Upheld
Openwork Limited · Insurance
I uphold this complaint in part and require Openwork Limited to put things right as set out above. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr W to accept or reject my decision before 28 April 2026.
View source decisionDRN-605940306 Feb 2026Upheld
Openwork Limited · Investments
Not applicable For each investment: Actual value This means the actual amount paid or payable from the investment at the end date. If at the end date the investment is illiquid (meaning it could not be readily sold on the open market), it may be difficult to work out what the actual value is.
View source decisionDRN-613035006 Feb 2026Not upheld
Openwork Limited · Insurance
For the reasons given, my final decision is that I don’t uphold the complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr P and Mrs P to accept or reject my decision before 6 March 2026.
View source decision