Published decisions
324
Firm-specific decision volume in the public corpus
Firm analysis
Openwork Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Openwork Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
30.6%
99 upheld decisions
Page summary
324 published decisions involving Openwork Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
324
Firm-specific decision volume in the public corpus
Upheld rate
30.6%
99 upheld decisions
Latest published decision 06 Feb 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
324
Firm-specific decision volume in the public corpus
Upheld rate
30.6%
99 upheld decisions
Leading product
Investment and pensions
110 decisions
Leading complaint theme
Delay In Claim Handling
41 tagged decisions
Openwork Limited at a glance
AnalysisOpenwork Limited appears in 324 published decisions in this corpus. 30.6% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Investment and pensions is the firm’s clearest product exposure in the published decisions, with 110 decisions and an upheld rate of 31.8%.
- Latest active year in the published data: 2026 (2 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Mcob
Volume and outcome trajectory
AnalysisOpenwork Limited's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Openwork Limited appeared in 2 published decisions with an upheld rate of 50.0%.
- 2026: 2 decisions, 50.0% upheld
- 2025: 12 decisions, 41.7% upheld
- 2024: 25 decisions, 44.0% upheld
- 2023: 30 decisions, 46.7% upheld
- 2022: 14 decisions, 28.6% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Openwork Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Mcob, Disp, Fca Principles, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Investment and pensions: 110 decisions
- Second complaint theme: Affordability Assessment Failure
- Second precedent signal: Disp
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-605940306 Feb 2026Upheld
Openwork Limited · Investments
Not applicable For each investment: Actual value This means the actual amount paid or payable from the investment at the end date. If at the end date the investment is illiquid (meaning it could not be readily sold on the open market), it may be difficult to work out what the actual value is.
View source decisionDRN-613035006 Feb 2026Not upheld
Openwork Limited · Insurance
For the reasons given, my final decision is that I don’t uphold the complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr P and Mrs P to accept or reject my decision before 6 March 2026.
View source decisionDRN-584915418 Dec 2025Upheld
Openwork Limited · Pensions and Annuities
DRN-5849154 The complaint Mr B has complained about the advice he received from Openwork Limited to transfer two existing pensions to a new arrangement with MetLife. What happened In 2015, Mr B received advice from a representative of Openwork to transfer the benefits he held in two ex... (6 pages)
View source decisionDRN-589955525 Nov 2025Not upheld
Openwork Limited · Mortgages
DRN-5899555 The complaint Mr P and Miss M complain that a mortgage broker working for Openwork Limited trading as The Openwork Partnership wrongly calculated the amount to repay their Help to Buy loan. They said they only found out at the last minute they needed to pay £2,000 more to mo... (4 pages)
View source decisionDRN-591322914 Nov 2025Not upheld
Openwork Limited · Mortgages
DRN-5913229 The complaint Mr K complains that Openwork Limited trading as Just Mortgages didn’t arrange a remortgage for him which led to him being forced into a new fixed rate with his existing lender and tied to his ex-partner. What happened Mr K had a mortgage held in joint names wit... (3 pages)
View source decision