Published decisions
322
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving Openwork Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
322 published decisions involving Openwork Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
322
Firm-specific decision volume in the public corpus
Upheld rate
30.4%
98 upheld decisions
Latest published decision 18 Dec 2025
Published decisions
322
Firm-specific decision volume in the public corpus
Upheld rate
30.4%
98 upheld decisions
Leading product
Investment and pensions
110 decisions
Leading complaint theme
Delay In Claim Handling
40 tagged decisions
Openwork Limited appears in 322 published decisions in this corpus. 30.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Investment and pensions is the firm’s clearest product exposure in the published decisions, with 110 decisions and an upheld rate of 31.8%.
Openwork Limited's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Openwork Limited appeared in 12 published decisions with an upheld rate of 41.7%.
Delay In Claim Handling is the strongest complaint-theme signal tied to Openwork Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Mcob, Disp, Fca Principles, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
DRN-5849154 The complaint Mr B has complained about the advice he received from Openwork Limited to transfer two existing pensions to a new arrangement with MetLife. What happened In 2015, Mr B received advice from a representative of Openwork to transfer the benefits he held in two ex... (6 pages)
View source decisionDRN-5899555 The complaint Mr P and Miss M complain that a mortgage broker working for Openwork Limited trading as The Openwork Partnership wrongly calculated the amount to repay their Help to Buy loan. They said they only found out at the last minute they needed to pay £2,000 more to mo... (4 pages)
View source decisionDRN-5913229 The complaint Mr K complains that Openwork Limited trading as Just Mortgages didn’t arrange a remortgage for him which led to him being forced into a new fixed rate with his existing lender and tied to his ex-partner. What happened Mr K had a mortgage held in joint names wit... (3 pages)
View source decisionDRN-5779444 The complaint Mr and Mrs N complain that an appointed representative of Openwork Limited mis-sold them a mortgage. In particular, they’re unhappy that it recommended a two year fixed rate rather than a five year fixed rate, and they’re unhappy about the length of the mortgag... (5 pages)
View source decisionDRN-5924722 The complaint Mr and Mrs M complain that The Mortgage Branch – an appointed representative if Openwork Limited trading as The Openwork Partnership recommended a mortgage that was not suitable for them. What happened In 2021 Mr and Mrs M approached a mortgage broker, The Mort... (11 pages)
View source decision