Firm analysis

Openwork Limited complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving Openwork Limited, including outcome context, product mix, complaint themes, and representative cases.

Page summary

322 published decisions involving Openwork Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

322

Firm-specific decision volume in the public corpus

Upheld rate

30.4%

98 upheld decisions

Latest published decision 18 Dec 2025

Published decisions

322

Firm-specific decision volume in the public corpus

Upheld rate

30.4%

98 upheld decisions

Leading product

Investment and pensions

110 decisions

Leading complaint theme

Delay In Claim Handling

40 tagged decisions

Openwork Limited at a glance

Openwork Limited appears in 322 published decisions in this corpus. 30.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Investment and pensions is the firm’s clearest product exposure in the published decisions, with 110 decisions and an upheld rate of 31.8%.

  • Latest active year in the published data: 2025 (12 decisions)
  • Most common complaint theme: Delay In Claim Handling
  • Most common precedent signal: Mcob

Volume and outcome trajectory

Openwork Limited's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, Openwork Limited appeared in 12 published decisions with an upheld rate of 41.7%.

  • 2025: 12 decisions, 41.7% upheld
  • 2024: 25 decisions, 44.0% upheld
  • 2023: 30 decisions, 46.7% upheld
  • 2022: 14 decisions, 28.6% upheld
  • 2021: 18 decisions, 22.2% upheld

Themes, products, and precedent signals

Delay In Claim Handling is the strongest complaint-theme signal tied to Openwork Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Mcob, Disp, Fca Principles, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Investment and pensions: 110 decisions
  • Second complaint theme: Affordability Assessment Failure
  • Second precedent signal: Disp

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-584915418 Dec 2025Upheld

Openwork Limited · Pensions and Annuities

DRN-5849154 The complaint Mr B has complained about the advice he received from Openwork Limited to transfer two existing pensions to a new arrangement with MetLife. What happened In 2015, Mr B received advice from a representative of Openwork to transfer the benefits he held in two ex... (6 pages)

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DRN-589955525 Nov 2025Not upheld

Openwork Limited · Mortgages

DRN-5899555 The complaint Mr P and Miss M complain that a mortgage broker working for Openwork Limited trading as The Openwork Partnership wrongly calculated the amount to repay their Help to Buy loan. They said they only found out at the last minute they needed to pay £2,000 more to mo... (4 pages)

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DRN-591322914 Nov 2025Not upheld

Openwork Limited · Mortgages

DRN-5913229 The complaint Mr K complains that Openwork Limited trading as Just Mortgages didn’t arrange a remortgage for him which led to him being forced into a new fixed rate with his existing lender and tied to his ex-partner. What happened Mr K had a mortgage held in joint names wit... (3 pages)

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DRN-577944410 Nov 2025Not upheld

Openwork Limited · Mortgages

DRN-5779444 The complaint Mr and Mrs N complain that an appointed representative of Openwork Limited mis-sold them a mortgage. In particular, they’re unhappy that it recommended a two year fixed rate rather than a five year fixed rate, and they’re unhappy about the length of the mortgag... (5 pages)

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DRN-592472205 Nov 2025Upheld

Openwork Limited · Mortgages

DRN-5924722 The complaint Mr and Mrs M complain that The Mortgage Branch – an appointed representative if Openwork Limited trading as The Openwork Partnership recommended a mortgage that was not suitable for them. What happened In 2021 Mr and Mrs M approached a mortgage broker, The Mort... (11 pages)

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