Published decisions
904
Firm-specific decision volume in the public corpus
Firm analysis
National House-Building Council complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving National House-Building Council, including outcome context, product mix, complaint themes, and representative cases.
Page summary
904 published decisions involving National House-Building Council, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
904
Firm-specific decision volume in the public corpus
Upheld rate
29.3%
265 upheld decisions
Latest published decision 30 Jan 2026
Upheld rate
29.3%
265 upheld decisions
Leading product
Insurance (excluding PPI)
608 decisions
Leading complaint theme
Delay In Claim Handling
186 tagged decisions
National House-Building Council at a glance
National House-Building Council appears in 904 published decisions in this corpus. 29.3% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance (excluding PPI) is the firm’s clearest product exposure in the published decisions, with 608 decisions and an upheld rate of 23.4%.
- Latest active year in the published data: 2026 (2 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Disp
Volume and outcome trajectory
National House-Building Council's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, National House-Building Council appeared in 2 published decisions with an upheld rate of 0.0%.
- 2026: 2 decisions, 0.0% upheld
- 2025: 26 decisions, 46.1% upheld
- 2024: 54 decisions, 64.8% upheld
- 2023: 33 decisions, 30.3% upheld
- 2022: 70 decisions, 32.9% upheld
Themes, products, and precedent signals
Delay In Claim Handling is the strongest complaint-theme signal tied to National House-Building Council in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Conc, Icobs are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance (excluding PPI): 608 decisions
- Second complaint theme: Policy Wording Ambiguity
- Second precedent signal: Conc
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-589844930 Jan 2026Not upheld
National House-Building Council · Insurance
It follows, for the reasons given above, that I’m not upholding this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs M and Mr M to accept or reject my decision before 27 February 2026.
View source decisionDRN-589009829 Jan 2026Not upheld
National House-Building Council · Insurance
For the reasons set out above, my final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss S and Mr S to accept or reject my decision before 26 February 2026.
View source decisionDRN-603933522 Dec 2025Not upheld
National House-Building Council · Insurance
DRN-6039335 The complaint Mr and Mrs C complain about the way National House-Building Council (NHBC) handled a claim they made on their building warranty for several issues with their home. Mr C has been the main correspondent for the claim and complaint. As such, I’ve referred to him ... (3 pages)
View source decisionDRN-599041418 Dec 2025Upheld
National House-Building Council · Insurance
DRN-5990414 The complaint X and Mrs M complain about National House-Building Council’s decision to decline a claim made under their new build property warranty. What happened The background to this complaint is well known to both parties, so I’ll give only a brief summary here, focussin... (2 pages)
View source decisionDRN-591879016 Dec 2025Upheld
National House-Building Council · Insurance
DRN-5918790 The complaint Ms C and Mr C have complained about the way National House-Building Council (“NHBC”) handled a claim made under their new home warranty. What happened In September 2023, Ms C and Mr C made a claim under their NHBC Buildmark policy when they found the roof of th... (3 pages)
View source decision