Published decisions
915
Firm-specific decision volume in the public corpus
Firm analysis
National House-Building Council complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving National House-Building Council, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
29.2%
267 upheld decisions
Page summary
915 published decisions involving National House-Building Council, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
915
Firm-specific decision volume in the public corpus
Upheld rate
29.2%
267 upheld decisions
Latest published decision 15 Sept 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
915
Firm-specific decision volume in the public corpus
Upheld rate
29.2%
267 upheld decisions
Leading product
Insurance (excluding PPI)
608 decisions
Leading complaint theme
Delay In Claim Handling
189 tagged decisions
National House-Building Council at a glance
AnalysisNational House-Building Council appears in 915 published decisions in this corpus. 29.2% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance (excluding PPI) is the firm’s clearest product exposure in the published decisions, with 608 decisions and an upheld rate of 23.4%.
- Latest active year in the published data: 2026 (13 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Disp
Volume and outcome trajectory
AnalysisNational House-Building Council's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, National House-Building Council appeared in 13 published decisions with an upheld rate of 15.4%.
- 2026: 13 decisions, 15.4% upheld
- 2025: 26 decisions, 46.1% upheld
- 2024: 54 decisions, 64.8% upheld
- 2023: 33 decisions, 30.3% upheld
- 2022: 70 decisions, 32.9% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to National House-Building Council in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Conc, Icobs are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance (excluding PPI): 608 decisions
- Second complaint theme: Policy Wording Ambiguity
- Second precedent signal: Conc
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-619163515 Sept 2026Not upheld
National House-Building Council · Insurance
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr H to accept or reject my decision before 13 October 2026.
View source decisionDRN-628458226 Aug 2026Upheld
National House-Building Council · Insurance
It is my decision that National House-Building Council failed Mr and Mrs H in its handling of their claims in the period 25 July 2025 to 1 October 2025. I’m satisfied that, to make up for its failings, National House-Building Council must pay a total of £500 compensation.
View source decisionDRN-642397817 Aug 2026Not upheld
National House-Building Council · Insurance
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss B and Mr J to accept or reject my decision before 14 September 2026.
View source decisionDRN-622926431 Jul 2026Not upheld
National House-Building Council · Insurance
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Ms B, Mr B and Ms M to accept or reject my decision before 28 August 2026.
View source decisionDRN-624253731 Jul 2026Not upheld
National House-Building Council · Insurance
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr W and Mrs W to accept or reject my decision before 27 August 2026.
View source decision