Published decisions
421
Firm-specific decision volume in the public corpus
Firm analysis
AIB Group (UK) Plc complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving AIB Group (UK) Plc, including outcome context, product mix, complaint themes, and representative cases.
Page summary
421 published decisions involving AIB Group (UK) Plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
421
Firm-specific decision volume in the public corpus
Upheld rate
28.0%
118 upheld decisions
Latest published decision 15 Dec 2025
Upheld rate
28.0%
118 upheld decisions
Leading product
Payment protection insurance (PPI)
238 decisions
Leading complaint theme
Affordability Assessment Failure
32 tagged decisions
AIB Group (UK) Plc at a glance
AIB Group (UK) Plc appears in 421 published decisions in this corpus. 28.0% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Payment protection insurance (PPI) is the firm’s clearest product exposure in the published decisions, with 238 decisions and an upheld rate of 35.7%.
- Latest active year in the published data: 2025 (3 decisions)
- Most common complaint theme: Affordability Assessment Failure
- Most common precedent signal: Consumer Credit Act 1974
Volume and outcome trajectory
AIB Group (UK) Plc's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, AIB Group (UK) Plc appeared in 3 published decisions with an upheld rate of 33.3%.
- 2025: 3 decisions, 33.3% upheld
- 2024: 8 decisions, 50.0% upheld
- 2023: 10 decisions, 0.0% upheld
- 2022: 15 decisions, 26.7% upheld
- 2021: 17 decisions, 29.4% upheld
Themes, products, and precedent signals
Affordability Assessment Failure is the strongest complaint-theme signal tied to AIB Group (UK) Plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Section 75 Cca, Disp, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Payment protection insurance (PPI): 238 decisions
- Second complaint theme: Delay In Claim Handling
- Second precedent signal: Section 75 Cca
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-600220615 Dec 2025Not upheld
AIB Group (UK) Plc · Banking and Payments
DRN-6002206 The complaint Mr L, initially via a representative, has complained that AIB Group (UK) Plc trading as Allied Irish Bank (GB) (“AIB”) failed to refund the money he lost as part of an investment What happened The details of this complaint are well known to both parties, so I ... (3 pages)
View source decisionDRN-522152230 Jun 2025Not upheld
AIB Group (UK) Plc · Banking and Payments
DRN-5221522 The complaint Mr H complains that AIB Group (UK) Plc (“AIB”) didn’t do enough to protect him when he fell victim to a scam. What happened I’m not going to cover all the points raised in detail. The view of 4 December 2024 covered the details of Mr H’s testimony regarding th... (2 pages)
View source decisionDRN-532434217 Mar 2025Upheld
AIB Group (UK) Plc · Banking and Payments
DRN-5324342 The complaint Mrs F complains that AIB Group (UK) Plc (AIB) mistakenly sent a large payment to her daughter’s account, instead of to her account with another bank. Mrs F said her daughter received £750 compensation from AIB and she felt a similar sum should be offered to her... (3 pages)
View source decisionDRN-447376812 Nov 2024Upheld
AIB Group (UK) Plc · Banking and Payments
DRN-4473768 The complaint Mr W complains that AIB Group (UK) Plc (AIB) won’t refund money he lost in an investment scam. What happened What Mr W says: Mr W was cold called by someone who said she was a broker, and she recommended investing in US oil and gas using an investment firm in S... (6 pages)
View source decisionDRN-497219622 Aug 2024Upheld
AIB Group (UK) Plc · Banking and Payments
DRN-4972196 The complaint Mr B complains that AIB Group (UK) Plc sent him statements for another customer’s account. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute, so I’ll focus on giving the r... (2 pages)
View source decision