Firm analysis

Leeds Building Society complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving Leeds Building Society, including outcome context, product mix, complaint themes, and representative cases.

Page summary

529 published decisions involving Leeds Building Society, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

529

Firm-specific decision volume in the public corpus

Upheld rate

27.8%

147 upheld decisions

Latest published decision 18 Dec 2025

Published decisions

529

Firm-specific decision volume in the public corpus

Upheld rate

27.8%

147 upheld decisions

Leading product

Payment protection insurance (PPI)

263 decisions

Leading complaint theme

Affordability Assessment Failure

68 tagged decisions

Leeds Building Society at a glance

Leeds Building Society appears in 529 published decisions in this corpus. 27.8% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Payment protection insurance (PPI) is the firm’s clearest product exposure in the published decisions, with 263 decisions and an upheld rate of 35.7%.

  • Latest active year in the published data: 2025 (19 decisions)
  • Most common complaint theme: Affordability Assessment Failure
  • Most common precedent signal: Disp

Volume and outcome trajectory

Leeds Building Society's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, Leeds Building Society appeared in 19 published decisions with an upheld rate of 10.5%.

  • 2025: 19 decisions, 10.5% upheld
  • 2024: 27 decisions, 40.7% upheld
  • 2023: 20 decisions, 45.0% upheld
  • 2022: 18 decisions, 27.8% upheld
  • 2021: 19 decisions, 15.8% upheld

Themes, products, and precedent signals

Affordability Assessment Failure is the strongest complaint-theme signal tied to Leeds Building Society in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Disp, Mcob, Consumer Credit Act 1974, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Payment protection insurance (PPI): 263 decisions
  • Second complaint theme: Delay In Claim Handling
  • Second precedent signal: Mcob

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-603113818 Dec 2025Upheld

Leeds Building Society · Mortgages

DRN-6031138 The complaint Mr O complains that Leeds Building Society (LBS) recorded a fraud marker about him with Cifas, a fraud prevention database, in connection with a mortgage application. What happened In 2024 Mr O applied through a broker for a mortgage with LBS. LBS made a mortga... (4 pages)

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DRN-596695309 Dec 2025Not upheld

Leeds Building Society · Banking and Payments

DRN-5966953 The complaint Mr N complains that Leeds Building Society (‘LBS’) won’t refund money he says was lost as the result of a scam. What happened In 2019, Mr N found an investment online offered by a company I’ll refer to as S. The investment involved S purchasing and developing ... (3 pages)

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DRN-594369521 Nov 2025Not upheld

Leeds Building Society · Banking and Payments

DRN-5943695 The complaint Mr M complains Leeds Building Society (LBS) miscalculated the interest on his savings account. Mr M said this was a breach of trust he placed in LBS, explaining it failed to detect the error for a period of time and wasn’t transparent about what had occurred. W... (2 pages)

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DRN-573966108 Oct 2025Not upheld

Leeds Building Society · Mortgages

DRN-5739661 The complaint Miss B complains that Leeds Building Society didn’t allow her long enough to sell her property before it started possession action. What happened In November 2015 Miss B took a mortgage with Leeds Building Society (“LBS”) in joint names with her ex-partner (who... (5 pages)

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DRN-552448922 Sept 2025Not upheld

Leeds Building Society · Mortgages

DRN-5524489 The complaint Mr L complains that Leeds Building Society declined his application for an interest-only mortgage. What happened Mr L applied for an interest-only residential mortgage of around £60,000 with Leeds Building Society (LBS). A declaration was submitted by his brok... (3 pages)

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