Published decisions
328
Firm-specific decision volume in the public corpus
Firm analysis
The Mortgage Works (UK) Plc complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving The Mortgage Works (UK) Plc, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
22.3%
73 upheld decisions
Page summary
328 published decisions involving The Mortgage Works (UK) Plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
328
Firm-specific decision volume in the public corpus
Upheld rate
22.3%
73 upheld decisions
Latest published decision 05 Mar 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
328
Firm-specific decision volume in the public corpus
Upheld rate
22.3%
73 upheld decisions
Leading product
Banking and credit
174 decisions
Leading complaint theme
Delay In Claim Handling
54 tagged decisions
The Mortgage Works (UK) Plc at a glance
AnalysisThe Mortgage Works (UK) Plc appears in 328 published decisions in this corpus. 22.3% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and credit is the firm’s clearest product exposure in the published decisions, with 174 decisions and an upheld rate of 15.5%.
- Latest active year in the published data: 2026 (3 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Disp
Volume and outcome trajectory
AnalysisThe Mortgage Works (UK) Plc's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, The Mortgage Works (UK) Plc appeared in 3 published decisions with an upheld rate of 66.7%.
- 2026: 3 decisions, 66.7% upheld
- 2025: 25 decisions, 32.0% upheld
- 2024: 29 decisions, 37.9% upheld
- 2023: 31 decisions, 29.0% upheld
- 2022: 24 decisions, 29.2% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to The Mortgage Works (UK) Plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Mcob are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Banking and credit: 174 decisions
- Second complaint theme: Fraud Or Scam Concern
- Second precedent signal: Mcob
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-614550805 Mar 2026Upheld
The Mortgage Works (UK) Plc · Mortgages
My final decision is that TMW should pay Mr and Mrs D £400 compensation (this amount is inclusive of the £250 it has already offered) – if Mr and Mrs D accept my decision. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr D and Mrs D to accept or reject my decision before 2 April 2026.
View source decisionDRN-608711809 Feb 2026Upheld
The Mortgage Works (UK) Plc · Mortgages
My final decision is this complaint should be resolved fairly and reasonably by The Mortgage Works (UK) Plc doing the following: • calculate the lump sum part redemption needed to reduce Mr C’s monthly payment to a figure below £100 and, if Mr C then pays it, apply the part redemption without using up any of Mr C’s over-payment allowance under the terms of the interest rate product; and • pay Mr C any portion of t...
View source decisionDRN-609966409 Feb 2026Not upheld
The Mortgage Works (UK) Plc · Mortgages
My final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask E to accept or reject my decision before 9 March 2026.
View source decisionDRN-598323716 Dec 2025Not upheld
The Mortgage Works (UK) Plc · Mortgages
DRN-5983237 The complaint Ms H complains that The Mortgage Works (UK) Plc didn’t treat her fairly at the end of the term of her mortgage. What happened Ms H took out a mortgage with TMW in 2009. The mortgage was on an interest only basis over a 15 year term. TMW says that it was a buy t... (4 pages)
View source decisionDRN-600212412 Dec 2025Not upheld
The Mortgage Works (UK) Plc · Mortgages
DRN-6002124 The complaint Miss K complains about delays with a product switch for her buy to let mortgage with The Mortgage Works (UK) Plc. She asks for compensation. What happened Miss K has a buy to let mortgage with TMW. Her interest rate product was due to expire at the end of Septe... (2 pages)
View source decision