Published decisions
325
Firm-specific decision volume in the public corpus
Firm analysis
The Mortgage Works (UK) Plc complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving The Mortgage Works (UK) Plc, including outcome context, product mix, complaint themes, and representative cases.
Page summary
325 published decisions involving The Mortgage Works (UK) Plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
325
Firm-specific decision volume in the public corpus
Upheld rate
21.9%
71 upheld decisions
Latest published decision 16 Dec 2025
Upheld rate
21.9%
71 upheld decisions
Leading product
Banking and credit
174 decisions
Leading complaint theme
Delay In Claim Handling
53 tagged decisions
The Mortgage Works (UK) Plc at a glance
The Mortgage Works (UK) Plc appears in 325 published decisions in this corpus. 21.9% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and credit is the firm’s clearest product exposure in the published decisions, with 174 decisions and an upheld rate of 15.5%.
- Latest active year in the published data: 2025 (25 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Disp
Volume and outcome trajectory
The Mortgage Works (UK) Plc's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, The Mortgage Works (UK) Plc appeared in 25 published decisions with an upheld rate of 32.0%.
- 2025: 25 decisions, 32.0% upheld
- 2024: 29 decisions, 37.9% upheld
- 2023: 31 decisions, 29.0% upheld
- 2022: 24 decisions, 29.2% upheld
- 2021: 30 decisions, 16.7% upheld
Themes, products, and precedent signals
Delay In Claim Handling is the strongest complaint-theme signal tied to The Mortgage Works (UK) Plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Mcob are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Banking and credit: 174 decisions
- Second complaint theme: Fraud Or Scam Concern
- Second precedent signal: Mcob
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-598323716 Dec 2025Not upheld
The Mortgage Works (UK) Plc · Mortgages
DRN-5983237 The complaint Ms H complains that The Mortgage Works (UK) Plc didn’t treat her fairly at the end of the term of her mortgage. What happened Ms H took out a mortgage with TMW in 2009. The mortgage was on an interest only basis over a 15 year term. TMW says that it was a buy t... (4 pages)
View source decisionDRN-600212412 Dec 2025Not upheld
The Mortgage Works (UK) Plc · Mortgages
DRN-6002124 The complaint Miss K complains about delays with a product switch for her buy to let mortgage with The Mortgage Works (UK) Plc. She asks for compensation. What happened Miss K has a buy to let mortgage with TMW. Her interest rate product was due to expire at the end of Septe... (2 pages)
View source decisionDRN-595774008 Dec 2025Not upheld
The Mortgage Works (UK) Plc · Mortgages
DRN-5957740 The complaint Mr B complained that when he applied to extend his mortgage borrowing with The Mortgage Works (UK) Plc (“TMW”) it charged him £15 for paying out the advance. Mr B said he could have used a free service instead, and when he asked about this, TMW was rude to him.... (3 pages)
View source decisionDRN-573319804 Dec 2025Not upheld
The Mortgage Works (UK) Plc · Mortgages
DRN-5733198 The complaint E, a limited company, complains that The Mortgage Works (UK) Plc (TMW) has given it 180 days’ notice to repay its portfolio buy to let mortgage. E is represented by its director Mr M. What happened E is a limited company in the property rental business. In 2007... (4 pages)
View source decisionDRN-596251719 Nov 2025Not upheld
The Mortgage Works (UK) Plc · Mortgages
DRN-5962517 The complaint Mr D complains about the administration of his mortgage by The Mortgage Works (UK) Plc, including that it didn’t provide his mortgage documents and destroyed his belongings after his property was taken into possession. What happened Mr D took out a mortgage in ... (3 pages)
View source decision