Firm analysis

Inter Partner Assistance SA complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving Inter Partner Assistance SA, including outcome context, product mix, complaint themes, and representative cases.

Page summary

1,583 published decisions involving Inter Partner Assistance SA, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

1,583

Firm-specific decision volume in the public corpus

Upheld rate

43.7%

692 upheld decisions

Latest published decision 30 Jan 2026

Published decisions

1,583

Firm-specific decision volume in the public corpus

Upheld rate

43.7%

692 upheld decisions

Leading product

Insurance (excluding PPI)

860 decisions

Leading complaint theme

Delay In Claim Handling

263 tagged decisions

Inter Partner Assistance SA at a glance

Inter Partner Assistance SA appears in 1,583 published decisions in this corpus. 43.7% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Insurance (excluding PPI) is the firm’s clearest product exposure in the published decisions, with 860 decisions and an upheld rate of 44.9%.

  • Latest active year in the published data: 2026 (3 decisions)
  • Most common complaint theme: Delay In Claim Handling
  • Most common precedent signal: Disp

Volume and outcome trajectory

Inter Partner Assistance SA's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, Inter Partner Assistance SA appeared in 3 published decisions with an upheld rate of 33.3%.

  • 2026: 3 decisions, 33.3% upheld
  • 2025: 209 decisions, 45.0% upheld
  • 2024: 124 decisions, 49.2% upheld
  • 2023: 114 decisions, 44.7% upheld
  • 2022: 99 decisions, 33.3% upheld

Themes, products, and precedent signals

Delay In Claim Handling is the strongest complaint-theme signal tied to Inter Partner Assistance SA in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Disp, Fsma, Icobs are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Insurance (excluding PPI): 860 decisions
  • Second complaint theme: Policy Wording Ambiguity
  • Second precedent signal: Fsma

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-595959330 Jan 2026Not upheld

Inter Partner Assistance SA · Insurance

My final decision is that I don’t uphold Mr D’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr D to accept or reject my decision before 27 February 2026.

View source decision
DRN-608619230 Jan 2026Not upheld

Inter Partner Assistance SA · Insurance

For the reasons set out above, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs A and Mr A to accept or reject my decision before 27 February 2026.

View source decision
DRN-611956130 Jan 2026Upheld

Inter Partner Assistance SA · Insurance

I uphold this complaint and direct Inter Partner Assistance SA to put things right as set out above. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr M to accept or reject my decision before 27 February 2026.

View source decision
DRN-584704430 Dec 2025Upheld

Inter Partner Assistance SA · Insurance

DRN-5847044 The complaint Mr A has complained about the way Inter Partner Assistance SA (“IPA”) handled a claim he made under his Home Emergency policy. What happened On 7 November 2024 Mr A contacted IPA due to a problem with the hot water and central heating at his property. The next ... (3 pages)

View source decision
DRN-602959730 Dec 2025Upheld

Inter Partner Assistance SA · Insurance

DRN-6029597 The complaint Mrs S complains because Inter Partner Assistance SA (‘IPA’) hasn’t paid a cancellation claim under her travel insurance policy. All references to IPA include the agents appointed to handle claims and complaints on its behalf. What happened Mrs S held a travel i... (3 pages)

View source decision