Published decisions
1,583
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving Inter Partner Assistance SA, including outcome context, product mix, complaint themes, and representative cases.
Page summary
1,583 published decisions involving Inter Partner Assistance SA, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,583
Firm-specific decision volume in the public corpus
Upheld rate
43.7%
692 upheld decisions
Latest published decision 30 Jan 2026
Published decisions
1,583
Firm-specific decision volume in the public corpus
Upheld rate
43.7%
692 upheld decisions
Leading product
Insurance (excluding PPI)
860 decisions
Leading complaint theme
Delay In Claim Handling
263 tagged decisions
Inter Partner Assistance SA appears in 1,583 published decisions in this corpus. 43.7% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance (excluding PPI) is the firm’s clearest product exposure in the published decisions, with 860 decisions and an upheld rate of 44.9%.
Inter Partner Assistance SA's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Inter Partner Assistance SA appeared in 3 published decisions with an upheld rate of 33.3%.
Delay In Claim Handling is the strongest complaint-theme signal tied to Inter Partner Assistance SA in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Fsma, Icobs are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
My final decision is that I don’t uphold Mr D’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr D to accept or reject my decision before 27 February 2026.
View source decisionFor the reasons set out above, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs A and Mr A to accept or reject my decision before 27 February 2026.
View source decisionI uphold this complaint and direct Inter Partner Assistance SA to put things right as set out above. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr M to accept or reject my decision before 27 February 2026.
View source decisionDRN-5847044 The complaint Mr A has complained about the way Inter Partner Assistance SA (“IPA”) handled a claim he made under his Home Emergency policy. What happened On 7 November 2024 Mr A contacted IPA due to a problem with the hot water and central heating at his property. The next ... (3 pages)
View source decisionDRN-6029597 The complaint Mrs S complains because Inter Partner Assistance SA (‘IPA’) hasn’t paid a cancellation claim under her travel insurance policy. All references to IPA include the agents appointed to handle claims and complaints on its behalf. What happened Mrs S held a travel i... (3 pages)
View source decision