Published decisions
259
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving Erudio Student Loans Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
259 published decisions involving Erudio Student Loans Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
259
Firm-specific decision volume in the public corpus
Upheld rate
39.8%
103 upheld decisions
Latest published decision 04 Mar 2025
Published decisions
259
Firm-specific decision volume in the public corpus
Upheld rate
39.8%
103 upheld decisions
Leading product
Banking and credit
187 decisions
Leading complaint theme
Delay In Claim Handling
53 tagged decisions
Erudio Student Loans Limited appears in 259 published decisions in this corpus. 39.8% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and credit is the firm’s clearest product exposure in the published decisions, with 187 decisions and an upheld rate of 38.5%.
Erudio Student Loans Limited's decision trail runs from 2015 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Erudio Student Loans Limited appeared in 1 published decisions with an upheld rate of 100.0%.
Delay In Claim Handling is the strongest complaint-theme signal tied to Erudio Student Loans Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Disp, Section 140a Cca are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
DRN-5369016 The complaint Miss L complains Erudio Student Loans Limited didn’t contact her using an appropriate method so she could apply for a deferment on her student loan. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’ve c... (3 pages)
View source decisionDRN-4620888 The complaint Miss B has complained about a number of issues regarding her loan with Erudio Student Loans Limited. Specifically: she’s unhappy about the process of transferring her loan to another provider, and would like her account to be deferred; Erudio was rude and u... (3 pages)
View source decisionDRN-4956878 The complaint Mr R complains that Erudio Student Loans Limited (Erudio) unfairly refused to defer his student loans. What happened Mr R had mortgage-style student loans which Erudio bought from the original lender. Mr R says that he has deferred repayment of his student loan... (4 pages)
View source decisionDRN-4951715 The complaint Mr S complains that Erudio Student Loans Limited unfairly terminated his student loan account. Mr S wants Erudio to reinstate his loans. What happened Mr S had mortgage style student loans which Erudio bought from the original lender. Mr S had successfully defe... (3 pages)
View source decisionDRN-5007730 The complaint Miss M complains that Erudio Student Loans Limited unfairly terminated her student loans after writing to her at an address she no longer lives at. What happened Miss M had three mortgage-style student loans which Erudio bought from the original lender. Miss M ... (3 pages)
View source decision