Firm analysis

DAS Legal Expenses Insurance Company Limited complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving DAS Legal Expenses Insurance Company Limited, including outcome context, product mix, complaint themes, and representative cases.

Page summary

633 published decisions involving DAS Legal Expenses Insurance Company Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

633

Firm-specific decision volume in the public corpus

Upheld rate

22.3%

141 upheld decisions

Latest published decision 17 Jan 2025

Published decisions

633

Firm-specific decision volume in the public corpus

Upheld rate

22.3%

141 upheld decisions

Leading product

Insurance (excluding PPI)

349 decisions

Leading complaint theme

Delay In Claim Handling

109 tagged decisions

DAS Legal Expenses Insurance Company Limited at a glance

DAS Legal Expenses Insurance Company Limited appears in 633 published decisions in this corpus. 22.3% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Insurance (excluding PPI) is the firm’s clearest product exposure in the published decisions, with 349 decisions and an upheld rate of 19.5%.

  • Latest active year in the published data: 2025 (4 decisions)
  • Most common complaint theme: Delay In Claim Handling
  • Most common precedent signal: Disp

Volume and outcome trajectory

DAS Legal Expenses Insurance Company Limited's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, DAS Legal Expenses Insurance Company Limited appeared in 4 published decisions with an upheld rate of 50.0%.

  • 2025: 4 decisions, 50.0% upheld
  • 2024: 46 decisions, 26.1% upheld
  • 2023: 66 decisions, 33.3% upheld
  • 2022: 75 decisions, 30.7% upheld
  • 2021: 52 decisions, 13.5% upheld

Themes, products, and precedent signals

Delay In Claim Handling is the strongest complaint-theme signal tied to DAS Legal Expenses Insurance Company Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Disp, Fca Principles, Fsma are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Insurance (excluding PPI): 349 decisions
  • Second complaint theme: Policy Wording Ambiguity
  • Second precedent signal: Fca Principles

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-524369317 Jan 2025Not upheld

DAS Legal Expenses Insurance Company Limited · Insurance

DRN-5243693 The complaint Mrs S is unhappy DAS Legal Expenses Insurance Company Limited turned down a claim she made on her legal expenses insurance policy. What happened In March 2024 Mrs S contacted DAS seeking assistance with a legal expenses claim. She’d been involved in an incident... (5 pages)

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DRN-526449515 Jan 2025Upheld

DAS Legal Expenses Insurance Company Limited · Insurance

DRN-5264495 The complaint Mr F has complained about the way DAS Legal Expenses Insurance Company Limited handled a claim under the landlord emergency section of his Landlord Insurance policy. When Mr F sent us his complaint form he raised several other issues, which I am not considerin... (4 pages)

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DRN-521506706 Jan 2025Upheld

DAS Legal Expenses Insurance Company Limited · Insurance

DRN-5215067 The complaint Mr G’s complaint is about DAS Legal Expenses Insurance Company Limited’s handling of a claim under his legal expense insurance policy. What happened In November 2022, Mr G submitted a claim to DAS for cover in relation to proceedings he wanted to take against a... (2 pages)

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DRN-524102706 Jan 2025Not upheld

DAS Legal Expenses Insurance Company Limited · Insurance

DRN-5241027 The complaint Mr and Mrs O complain that DAS Legal Expenses Insurance Company Limited trading as DAS delayed their legal expenses insurance claim and didn’t agree to pay a court fee, as a result of which they missed the deadline to issue court proceedings. What happened Mr ... (3 pages)

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DRN-522565120 Dec 2024Not upheld

DAS Legal Expenses Insurance Company Limited · Insurance

DRN-5225651 The complaint Mr C’s complaint is about DAS Legal Expenses Insurance Company Limited’s rejection of a claim under the legal expenses section of his home insurance policy. What happened In January 2024, Mr C contacted DAS to make a claim for cover for his legal expenses in a ... (6 pages)

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