Firm analysis

The Mortgage Matters Partnership complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving The Mortgage Matters Partnership, including outcome context, product mix, complaint themes, and representative cases.

Page summary

251 published decisions involving The Mortgage Matters Partnership, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

251

Firm-specific decision volume in the public corpus

Upheld rate

78.1%

196 upheld decisions

Latest published decision 05 Oct 2018

Published decisions

251

Firm-specific decision volume in the public corpus

Upheld rate

78.1%

196 upheld decisions

Leading product

Payment protection insurance (PPI)

222 decisions

Leading complaint theme

Affordability Assessment Failure

20 tagged decisions

The Mortgage Matters Partnership at a glance

The Mortgage Matters Partnership appears in 251 published decisions in this corpus. 78.1% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Payment protection insurance (PPI) is the firm’s clearest product exposure in the published decisions, with 222 decisions and an upheld rate of 87.4%.

  • Latest active year in the published data: 2018 (159 decisions)
  • Most common complaint theme: Affordability Assessment Failure
  • Most common precedent signal: Disp

Volume and outcome trajectory

The Mortgage Matters Partnership's decision trail runs from 2013 to 2018. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, The Mortgage Matters Partnership appeared in 159 published decisions with an upheld rate of 95.6%.

  • 2018: 159 decisions, 95.6% upheld
  • 2017: 13 decisions, 92.3% upheld
  • 2016: 10 decisions, 60.0% upheld
  • 2015: 28 decisions, 10.7% upheld
  • 2014: 9 decisions, 22.2% upheld

Themes, products, and precedent signals

Affordability Assessment Failure is the strongest complaint-theme signal tied to The Mortgage Matters Partnership in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Disp, Fsma, Mcob, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Payment protection insurance (PPI): 222 decisions
  • Second complaint theme: Delay In Claim Handling
  • Second precedent signal: Fsma

Representative cases

Recent published decisions in this slice

5 examples shown

DRN111912305 Oct 2018Upheld

The Mortgage Matters Partnership · Payment protection insurance (PPI)

Mr S and Mrs Y have complained about the way the Mortgage Matters Partnership (Mortgage Matters) sold them a payment protection insurance (PPI) policy.backgroundIn 2007 Mr S and Mrs Y applied for a mortgage. Mortgage Matters arranged the mortgage, and at the same time ... (5 pages)

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DRN769366614 Sept 2018Upheld

The Mortgage Matters Partnership · Payment protection insurance (PPI)

Mr and Mrs M say that The Mortgage Matters Partnership (“Mortgage Matters”) mis-sold them two mortgage payment protection insurance (“PPI”) policies in 2008.backgroundI issued my provisional decision on 10 August 2018. A copy of my provisional decision is attached and ... (6 pages)

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DRN913426214 Sept 2018Not upheld

The Mortgage Matters Partnership · Payment protection insurance (PPI)

Mr and Mrs S have complained about the payment protection insurance (“PPI”) policies they were sold along with their mortgage. The policies were for the benefit of Mr S only and would cover him if he was unwell or had an accident and couldn’t work. Mr and Mrs S say ... (1 page)

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DRN604193207 Sept 2018Upheld

The Mortgage Matters Partnership · Payment protection insurance (PPI)

Mrs H has complained (and on behalf of the estate of Mr H) that The Mortgage Matters Partnership (‘Mortgage Matters’) mis-sold her a payment protection insurance (‘PPI’) policy.backgroundI issued my provisional decision on 3 August 2018. A copy of my provisional decis... (5 pages)

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DRN723836907 Sept 2018Upheld

The Mortgage Matters Partnership · Payment protection insurance (PPI)

Mr and Mrs K have complained that The Mortgage Matters Partnership (“Mortgage Matters”) mis-sold them a payment protection insurance (“PPI”) policy. backgroundI issued my provisional decision on 3 August 2018. A copy of my provisional decision is attached and forms part ... (6 pages)

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