Published decisions
500
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving PayPal Europe Sarl & Cie, SCA, including outcome context, product mix, complaint themes, and representative cases.
Page summary
500 published decisions involving PayPal Europe Sarl & Cie, SCA, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
500
Firm-specific decision volume in the public corpus
Upheld rate
41.8%
209 upheld decisions
Latest published decision 25 Sept 2023
Published decisions
500
Firm-specific decision volume in the public corpus
Upheld rate
41.8%
209 upheld decisions
Leading product
Banking and Payments
273 decisions
Leading complaint theme
Fraud Or Scam Concern
44 tagged decisions
PayPal Europe Sarl & Cie, SCA appears in 500 published decisions in this corpus. 41.8% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and Payments is the firm’s clearest product exposure in the published decisions, with 273 decisions and an upheld rate of 46.1%.
PayPal Europe Sarl & Cie, SCA's decision trail runs from 2017 to 2023. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, PayPal Europe Sarl & Cie, SCA appeared in 1 published decisions with an upheld rate of 0.0%.
Fraud Or Scam Concern is the strongest complaint-theme signal tied to PayPal Europe Sarl & Cie, SCA in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Consumer Credit Act 1974, Section 75 Cca, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
DRN-4197014 The complaint Miss W complains that PayPal Europe Sarl & Cie, SCA (‘PayPal’) has recorded a default on her credit file. What happened Miss W originally complained to PayPal about the interest she was charged in respect of missed PayPal Credit repayments. PayPal issued a fin... (3 pages)
View source decisionDRN-3793325 The complaint Mr C complains that PayPal Europe Sarl & Cie, SCA unfairly placed a limitation on his account. He wants PayPal to reinstate his account. What happened In late 2020, PayPal placed a limitation on Mr C’s account and decided to look into how Mr C was operating hi... (2 pages)
View source decisionDRN-3453093 The complaint U complains about PayPal Europe Sarl & Cie, SCA’s decision to permanently limit its account following a review and withholding its money. Mr G brings the complaint on U’s behalf. What happened U held an account with PayPal to allow it to take payments from its... (2 pages)
View source decisionDRN-3725660 The complaint Mr P complains that PayPal Europe Sarl & Cie, SCA failed to properly refund all the disputed transactions that occurred on his account. What happened Mr P suffered fraud on his PayPal account, resulting in numerous transactions being made against it. Mr P’s ac... (2 pages)
View source decisionDRN-3729084 The complaint B complains PayPal Europe Sarl & Cie, SCA (“PayPal”) restricted its account several times causing it financial loss. What happened PayPal restricted B’s account several times in February 2021 and March 2021. One of B’s directors say they spent substantive time... (2 pages)
View source decision