Firm analysis

PayPal Europe Sarl & Cie, SCA complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving PayPal Europe Sarl & Cie, SCA, including outcome context, product mix, complaint themes, and representative cases.

Page summary

500 published decisions involving PayPal Europe Sarl & Cie, SCA, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

500

Firm-specific decision volume in the public corpus

Upheld rate

41.8%

209 upheld decisions

Latest published decision 25 Sept 2023

Published decisions

500

Firm-specific decision volume in the public corpus

Upheld rate

41.8%

209 upheld decisions

Leading product

Banking and Payments

273 decisions

Leading complaint theme

Fraud Or Scam Concern

44 tagged decisions

PayPal Europe Sarl & Cie, SCA at a glance

PayPal Europe Sarl & Cie, SCA appears in 500 published decisions in this corpus. 41.8% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Banking and Payments is the firm’s clearest product exposure in the published decisions, with 273 decisions and an upheld rate of 46.1%.

  • Latest active year in the published data: 2023 (1 decisions)
  • Most common complaint theme: Fraud Or Scam Concern
  • Most common precedent signal: Disp

Volume and outcome trajectory

PayPal Europe Sarl & Cie, SCA's decision trail runs from 2017 to 2023. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, PayPal Europe Sarl & Cie, SCA appeared in 1 published decisions with an upheld rate of 0.0%.

  • 2023: 1 decisions, 0.0% upheld
  • 2022: 14 decisions, 42.9% upheld
  • 2021: 189 decisions, 49.7% upheld
  • 2020: 116 decisions, 39.7% upheld
  • 2019: 95 decisions, 31.6% upheld

Themes, products, and precedent signals

Fraud Or Scam Concern is the strongest complaint-theme signal tied to PayPal Europe Sarl & Cie, SCA in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Disp, Consumer Credit Act 1974, Section 75 Cca, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Banking and Payments: 273 decisions
  • Second complaint theme: Delay In Claim Handling
  • Second precedent signal: Consumer Credit Act 1974

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-419701425 Sept 2023Not upheld

PayPal Europe Sarl & Cie, SCA · Banking and Payments

DRN-4197014 The complaint Miss W complains that PayPal Europe Sarl & Cie, SCA (‘PayPal’) has recorded a default on her credit file. What happened Miss W originally complained to PayPal about the interest she was charged in respect of missed PayPal Credit repayments. PayPal issued a fin... (3 pages)

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DRN-379332524 Nov 2022Not upheld

PayPal Europe Sarl & Cie, SCA · Banking and Payments

DRN-3793325 The complaint Mr C complains that PayPal Europe Sarl & Cie, SCA unfairly placed a limitation on his account. He wants PayPal to reinstate his account. What happened In late 2020, PayPal placed a limitation on Mr C’s account and decided to look into how Mr C was operating hi... (2 pages)

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DRN-345309307 Nov 2022Not upheld

PayPal Europe Sarl & Cie, SCA · Banking and Payments

DRN-3453093 The complaint U complains about PayPal Europe Sarl & Cie, SCA’s decision to permanently limit its account following a review and withholding its money. Mr G brings the complaint on U’s behalf. What happened U held an account with PayPal to allow it to take payments from its... (2 pages)

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DRN-372566021 Oct 2022Upheld

PayPal Europe Sarl & Cie, SCA · Banking and Payments

DRN-3725660 The complaint Mr P complains that PayPal Europe Sarl & Cie, SCA failed to properly refund all the disputed transactions that occurred on his account. What happened Mr P suffered fraud on his PayPal account, resulting in numerous transactions being made against it. Mr P’s ac... (2 pages)

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DRN-372908430 Sept 2022Upheld

PayPal Europe Sarl & Cie, SCA · Banking and Payments

DRN-3729084 The complaint B complains PayPal Europe Sarl & Cie, SCA (“PayPal”) restricted its account several times causing it financial loss. What happened PayPal restricted B’s account several times in February 2021 and March 2021. One of B’s directors say they spent substantive time... (2 pages)

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