Published decisions
383
Firm-specific decision volume in the public corpus
Firm analysis
One Insurance Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving One Insurance Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
383 published decisions involving One Insurance Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
383
Firm-specific decision volume in the public corpus
Upheld rate
66.6%
255 upheld decisions
Latest published decision 30 Jan 2026
Upheld rate
66.6%
255 upheld decisions
Leading product
Insurance
253 decisions
Leading complaint theme
Delay In Claim Handling
48 tagged decisions
One Insurance Limited at a glance
One Insurance Limited appears in 383 published decisions in this corpus. 66.6% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 253 decisions and an upheld rate of 68.8%.
- Latest active year in the published data: 2026 (1 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Icobs
Volume and outcome trajectory
One Insurance Limited's decision trail runs from 2014 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, One Insurance Limited appeared in 1 published decisions with an upheld rate of 0.0%.
- 2026: 1 decisions, 0.0% upheld
- 2025: 43 decisions, 51.2% upheld
- 2024: 67 decisions, 70.2% upheld
- 2023: 48 decisions, 79.2% upheld
- 2022: 35 decisions, 51.4% upheld
Themes, products, and precedent signals
Delay In Claim Handling is the strongest complaint-theme signal tied to One Insurance Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Icobs are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance: 253 decisions
- Second complaint theme: Non-disclosure Or Misrepresentation
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-609980230 Jan 2026Not upheld
One Insurance Limited · Insurance
For the reasons above, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr M to accept or reject my decision before 27 February 2026.
View source decisionDRN-603726719 Dec 2025Upheld
One Insurance Limited · Insurance
DRN-6037267 The complaint Mr S complains that One Insurance Limited has unfairly declined a claim under his legal expenses insurance policy. Where I refer to One Insurance, this includes the actions of its agents and claims handlers for which it takes responsibility. What happened The... (5 pages)
View source decisionDRN-593702008 Dec 2025Not upheld
One Insurance Limited · Insurance
DRN-5937020 The complaint Mr G complains about how his insurer, One Insurance Limited (One) valued his vehicle as a total loss following an accident. He’s also unhappy at having to pay £150 to have his vehicle returned and being charged an excess of £300 under the policy. Any reference... (5 pages)
View source decisionDRN-596933327 Nov 2025Upheld
One Insurance Limited · Insurance
DRN-5969333 The complaint Mrs J complains about the way One Insurance Limited handled a theft claim under a motor insurance policy. Reference to One Insurance includes the actions of its agents. What happened I issued a provisional decision. I set out the following: I’ve considered all ... (4 pages)
View source decisionDRN-586159812 Nov 2025Upheld
One Insurance Limited · Insurance
DRN-5861598 The complaint Mrs O complains about how One Insurance Limited handled a claim made on her motor insurance policy. She wants compensation for her losses. What happened Mrs O’s car was damaged in an incident and One Insurance recovered it. Mrs O told One Insurance that she wa... (4 pages)
View source decision