Firm analysis

Countrywide Principal Services Limited complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving Countrywide Principal Services Limited, including outcome context, product mix, complaint themes, and representative cases.

Page summary

262 published decisions involving Countrywide Principal Services Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

262

Firm-specific decision volume in the public corpus

Upheld rate

32.4%

85 upheld decisions

Latest published decision 23 May 2025

Published decisions

262

Firm-specific decision volume in the public corpus

Upheld rate

32.4%

85 upheld decisions

Leading product

Banking and credit

94 decisions

Leading complaint theme

Affordability Assessment Failure

31 tagged decisions

Countrywide Principal Services Limited at a glance

Countrywide Principal Services Limited appears in 262 published decisions in this corpus. 32.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Banking and credit is the firm’s clearest product exposure in the published decisions, with 94 decisions and an upheld rate of 28.7%.

  • Latest active year in the published data: 2025 (1 decisions)
  • Most common complaint theme: Affordability Assessment Failure
  • Most common precedent signal: Mcob

Volume and outcome trajectory

Countrywide Principal Services Limited's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, Countrywide Principal Services Limited appeared in 1 published decisions with an upheld rate of 100.0%.

  • 2025: 1 decisions, 100.0% upheld
  • 2024: 3 decisions, 33.3% upheld
  • 2023: 7 decisions, 57.1% upheld
  • 2022: 4 decisions, 25.0% upheld
  • 2021: 11 decisions, 54.5% upheld

Themes, products, and precedent signals

Affordability Assessment Failure is the strongest complaint-theme signal tied to Countrywide Principal Services Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Mcob are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Banking and credit: 94 decisions
  • Second complaint theme: Delay In Claim Handling

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-546579523 May 2025Upheld

Countrywide Principal Services Limited · Insurance

DRN-5465795 The complaint Mr N complains that Countrywide Principal Services Limited trading as Countrywide Insurance Services mis-sold a rent protection insurance policy to him and that it later cancelled the policy. What happened In March 2024, Mr N took out rent and legal protection ... (4 pages)

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DRN-510979428 Oct 2024Upheld

Countrywide Principal Services Limited · Mortgages

DRN-5109794 The complaint Mrs B and Mr O complain that Countrywide Principal Services Limited (trading as Countrywide Mortgage Services) mis-sold a mortgage to them, leaving them financially disadvantaged by around £43,000. They also complain about how Countrywide handled their data. Wh... (4 pages)

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DRN-485806724 Jun 2024Not upheld

Countrywide Principal Services Limited · Insurance

DRN-4858067 The complaint Mrs E and Mr E have complained that they were mis-sold life insurance by Countrywide Principal Services Limited. What happened In 2020 Countrywide Principal Services Limited sold Mrs E and Mr E a life insurance policy – they were buying a new home at the time. Sad... (3 pages)

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DRN-475311819 Apr 2024Not upheld

Countrywide Principal Services Limited · Insurance

DRN-4753118 The complaint Mr M and Mrs M have complained that Countrywide Principal Services Limited (Countrywide) removed cover from their home insurance policy without making it clear to them. References to Countrywide includes companies acting on its behalf. What happened Mr M and Mrs M... (2 pages)

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DRN-450501613 Dec 2023Upheld

Countrywide Principal Services Limited · Mortgages

DRN-4505016 The complaint Mr and Mrs M complain about mortgage advice they received from Countrywide Principal Services Limited. What happened Mr and Mrs M’s mortgage would come to the end of a five year fixed rate in October 2022, so in April they spoke to Countrywide to discuss re-mortga... (5 pages)

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