Published decisions
264
Firm-specific decision volume in the public corpus
Firm analysis
Countrywide Principal Services Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Countrywide Principal Services Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
32.2%
85 upheld decisions
Page summary
264 published decisions involving Countrywide Principal Services Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
264
Firm-specific decision volume in the public corpus
Upheld rate
32.2%
85 upheld decisions
Latest published decision 17 Mar 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
264
Firm-specific decision volume in the public corpus
Upheld rate
32.2%
85 upheld decisions
Leading product
Banking and credit
94 decisions
Leading complaint theme
Affordability Assessment Failure
31 tagged decisions
Countrywide Principal Services Limited at a glance
AnalysisCountrywide Principal Services Limited appears in 264 published decisions in this corpus. 32.2% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and credit is the firm’s clearest product exposure in the published decisions, with 94 decisions and an upheld rate of 28.7%.
- Latest active year in the published data: 2026 (2 decisions)
- Most common complaint theme: Affordability Assessment Failure
- Most common precedent signal: Mcob
Volume and outcome trajectory
AnalysisCountrywide Principal Services Limited's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Countrywide Principal Services Limited appeared in 2 published decisions with an upheld rate of 0.0%.
- 2026: 2 decisions, 0.0% upheld
- 2025: 1 decisions, 100.0% upheld
- 2024: 3 decisions, 33.3% upheld
- 2023: 7 decisions, 57.1% upheld
- 2022: 4 decisions, 25.0% upheld
Themes, products, and precedent signals
AnalysisAffordability Assessment Failure is the strongest complaint-theme signal tied to Countrywide Principal Services Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Mcob are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Banking and credit: 94 decisions
- Second complaint theme: Delay In Claim Handling
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-621003717 Mar 2026Not upheld
Countrywide Principal Services Limited · Mortgages
My decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss L to accept or reject my decision before 14 April 2026.
View source decisionDRN-600189609 Feb 2026Not upheld
Countrywide Principal Services Limited · Mortgages
My final decision is that this complaint should be fairly resolved by Countrywide Principal Services Limited paying Mr A £200. I make no other order or award.
View source decisionDRN-546579523 May 2025Upheld
Countrywide Principal Services Limited · Insurance
DRN-5465795 The complaint Mr N complains that Countrywide Principal Services Limited trading as Countrywide Insurance Services mis-sold a rent protection insurance policy to him and that it later cancelled the policy. What happened In March 2024, Mr N took out rent and legal protection ... (4 pages)
View source decisionDRN-510979428 Oct 2024Upheld
Countrywide Principal Services Limited · Mortgages
DRN-5109794 The complaint Mrs B and Mr O complain that Countrywide Principal Services Limited (trading as Countrywide Mortgage Services) mis-sold a mortgage to them, leaving them financially disadvantaged by around £43,000. They also complain about how Countrywide handled their data. Wh... (4 pages)
View source decisionDRN-485806724 Jun 2024Not upheld
Countrywide Principal Services Limited · Insurance
DRN-4858067 The complaint Mrs E and Mr E have complained that they were mis-sold life insurance by Countrywide Principal Services Limited. What happened In 2020 Countrywide Principal Services Limited sold Mrs E and Mr E a life insurance policy – they were buying a new home at the time. Sad... (3 pages)
View source decision