Published decisions
3,760
Firm-specific decision volume in the public corpus
Firm analysis
Clydesdale Bank Plc complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Clydesdale Bank Plc, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
27.1%
1,020 upheld decisions
Page summary
3,760 published decisions involving Clydesdale Bank Plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
3,760
Firm-specific decision volume in the public corpus
Upheld rate
27.1%
1,020 upheld decisions
Latest published decision 17 Mar 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
3,760
Firm-specific decision volume in the public corpus
Upheld rate
27.1%
1,020 upheld decisions
Leading product
Banking and Payments
1,335 decisions
Leading complaint theme
Delay In Claim Handling
328 tagged decisions
Clydesdale Bank Plc at a glance
AnalysisClydesdale Bank Plc appears in 3,760 published decisions in this corpus. 27.1% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and Payments is the firm’s clearest product exposure in the published decisions, with 1,335 decisions and an upheld rate of 30.1%.
- Latest active year in the published data: 2026 (29 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Consumer Credit Act 1974
Volume and outcome trajectory
AnalysisClydesdale Bank Plc's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Clydesdale Bank Plc appeared in 29 published decisions with an upheld rate of 37.9%.
- 2026: 29 decisions, 37.9% upheld
- 2025: 389 decisions, 26.2% upheld
- 2024: 330 decisions, 36.1% upheld
- 2023: 328 decisions, 35.7% upheld
- 2022: 238 decisions, 29.4% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Clydesdale Bank Plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Section 75 Cca, Section 140a Cca, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Banking and Payments: 1,335 decisions
- Second complaint theme: Affordability Assessment Failure
- Second precedent signal: Section 75 Cca
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-623181717 Mar 2026Upheld
Clydesdale Bank Plc · Banking and Payments
My final decision is that I uphold this complaint. I instruct Clydesdale Bank Plc trading as Virgin Money to pay L a further £150 compensation for the inconvenience caused.
View source decisionDRN-589422906 Mar 2026Not upheld
Clydesdale Bank Plc · Banking and Payments
For the reasons given, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr S to accept or reject my decision before 3 April 2026.
View source decisionDRN-597911506 Mar 2026Not upheld
Clydesdale Bank Plc · Banking and Payments
I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr G to accept or reject my decision before 3 April 2026.
View source decisionDRN-620031405 Mar 2026Not upheld
Clydesdale Bank Plc · Banking and Payments
While it’ll likely come as a disappointment to Mr P, I don’t uphold his complaint against Clydesdale Bank Plc trading as Virgin Money for the reasons explained above. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr P to accept or reject my decision before 2 April 2026.
View source decisionDRN-601499017 Feb 2026Upheld
Clydesdale Bank Plc · Banking and Payments
My final decision is that I uphold Mrs C’s complaint and instruct Clydesdale Bank Plc trading as Virgin Money to settle the complaint as I’ve set out above. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs C to accept or reject my decision before 17 March 2026.
View source decision