Firm analysis

Acromas Insurance Company Limited complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving Acromas Insurance Company Limited, including outcome context, product mix, complaint themes, and representative cases.

Page summary

838 published decisions involving Acromas Insurance Company Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

838

Firm-specific decision volume in the public corpus

Upheld rate

29.4%

246 upheld decisions

Latest published decision 02 Feb 2026

Published decisions

838

Firm-specific decision volume in the public corpus

Upheld rate

29.4%

246 upheld decisions

Leading product

Insurance (excluding PPI)

532 decisions

Leading complaint theme

Delay In Claim Handling

135 tagged decisions

Acromas Insurance Company Limited at a glance

Acromas Insurance Company Limited appears in 838 published decisions in this corpus. 29.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Insurance (excluding PPI) is the firm’s clearest product exposure in the published decisions, with 532 decisions and an upheld rate of 26.9%.

  • Latest active year in the published data: 2026 (1 decisions)
  • Most common complaint theme: Delay In Claim Handling
  • Most common precedent signal: Fsma

Volume and outcome trajectory

Acromas Insurance Company Limited's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, Acromas Insurance Company Limited appeared in 1 published decisions with an upheld rate of 0.0%.

  • 2026: 1 decisions, 0.0% upheld
  • 2025: 52 decisions, 46.1% upheld
  • 2024: 58 decisions, 51.7% upheld
  • 2023: 38 decisions, 39.5% upheld
  • 2022: 56 decisions, 26.8% upheld

Themes, products, and precedent signals

Delay In Claim Handling is the strongest complaint-theme signal tied to Acromas Insurance Company Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Fsma, Insurance Act 2015, Section 75 Cca are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Insurance (excluding PPI): 532 decisions
  • Second complaint theme: Communication Failure
  • Second precedent signal: Insurance Act 2015

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-596694702 Feb 2026Not upheld

Acromas Insurance Company Limited · Insurance

For the reasons I have given I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr P to accept or reject my decision before 2 March 2026.

View source decision
DRN-602907618 Dec 2025Upheld

Acromas Insurance Company Limited · Insurance

DRN-6029076 The complaint Mrs C has complained that Acromas Insurance Company Limited has rejected her claim under her AA Parts and Garage (Breakdown Repair) Cover insurance policy. What happened Mrs C took out her policy with Acromas on 20 November 2024. On 12 December 2024 when Mrs ... (4 pages)

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DRN-602939318 Dec 2025Upheld

Acromas Insurance Company Limited · Insurance

DRN-6029393 The complaint Mrs L complains about how Acromas Insurance Company Limited (“Acromas”) handled the cancellation and refund of her car insurance policy, and dealt with a possible claim recorded against it. Mrs L is represented in her complaint, but for ease I’m going to refer ... (3 pages)

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DRN-596379209 Dec 2025Not upheld

Acromas Insurance Company Limited · Insurance

DRN-5963792 The complaint Mr O complains that Acromas Insurance Company Limited (Acromas) unfairly declined his claim under a breakdown repair insurance policy. What happened The circumstances of this case are well known to both parties, but in summary, Mr O’s vehicle broke down in Marc... (3 pages)

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DRN-583246708 Dec 2025Not upheld

Acromas Insurance Company Limited · Insurance

DRN-5832467 The complaint Mr K has complained about his parts and garage insurer Acromas Insurance Company Limited because it declined his claim for a failed clutch. What happened Mr K suffered a breakdown and was followed by a recovery vehicle to an Acormas approved garage. The garage... (3 pages)

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