Published decisions
838
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving Acromas Insurance Company Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
838 published decisions involving Acromas Insurance Company Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
838
Firm-specific decision volume in the public corpus
Upheld rate
29.4%
246 upheld decisions
Latest published decision 02 Feb 2026
Published decisions
838
Firm-specific decision volume in the public corpus
Upheld rate
29.4%
246 upheld decisions
Leading product
Insurance (excluding PPI)
532 decisions
Leading complaint theme
Delay In Claim Handling
135 tagged decisions
Acromas Insurance Company Limited appears in 838 published decisions in this corpus. 29.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance (excluding PPI) is the firm’s clearest product exposure in the published decisions, with 532 decisions and an upheld rate of 26.9%.
Acromas Insurance Company Limited's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Acromas Insurance Company Limited appeared in 1 published decisions with an upheld rate of 0.0%.
Delay In Claim Handling is the strongest complaint-theme signal tied to Acromas Insurance Company Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Fsma, Insurance Act 2015, Section 75 Cca are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
For the reasons I have given I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr P to accept or reject my decision before 2 March 2026.
View source decisionDRN-6029076 The complaint Mrs C has complained that Acromas Insurance Company Limited has rejected her claim under her AA Parts and Garage (Breakdown Repair) Cover insurance policy. What happened Mrs C took out her policy with Acromas on 20 November 2024. On 12 December 2024 when Mrs ... (4 pages)
View source decisionDRN-6029393 The complaint Mrs L complains about how Acromas Insurance Company Limited (“Acromas”) handled the cancellation and refund of her car insurance policy, and dealt with a possible claim recorded against it. Mrs L is represented in her complaint, but for ease I’m going to refer ... (3 pages)
View source decisionDRN-5963792 The complaint Mr O complains that Acromas Insurance Company Limited (Acromas) unfairly declined his claim under a breakdown repair insurance policy. What happened The circumstances of this case are well known to both parties, but in summary, Mr O’s vehicle broke down in Marc... (3 pages)
View source decisionDRN-5832467 The complaint Mr K has complained about his parts and garage insurer Acromas Insurance Company Limited because it declined his claim for a failed clutch. What happened Mr K suffered a breakdown and was followed by a recovery vehicle to an Acormas approved garage. The garage... (3 pages)
View source decision