Firm analysis

MEM Consumer Finance Limited complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving MEM Consumer Finance Limited, including outcome context, product mix, complaint themes, and representative cases.

Page summary

465 published decisions involving MEM Consumer Finance Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

465

Firm-specific decision volume in the public corpus

Upheld rate

74.6%

347 upheld decisions

Latest published decision 18 Jul 2019

Published decisions

465

Firm-specific decision volume in the public corpus

Upheld rate

74.6%

347 upheld decisions

Leading product

Banking and credit

463 decisions

Leading complaint theme

Affordability Assessment Failure

287 tagged decisions

MEM Consumer Finance Limited at a glance

MEM Consumer Finance Limited appears in 465 published decisions in this corpus. 74.6% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Banking and credit is the firm’s clearest product exposure in the published decisions, with 463 decisions and an upheld rate of 74.5%.

  • Latest active year in the published data: 2019 (16 decisions)
  • Most common complaint theme: Affordability Assessment Failure
  • Most common precedent signal: Conc

Volume and outcome trajectory

MEM Consumer Finance Limited's decision trail runs from 2013 to 2019. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, MEM Consumer Finance Limited appeared in 16 published decisions with an upheld rate of 31.3%.

  • 2019: 16 decisions, 31.3% upheld
  • 2018: 55 decisions, 49.1% upheld
  • 2017: 188 decisions, 83.5% upheld
  • 2016: 177 decisions, 81.9% upheld
  • 2015: 19 decisions, 42.1% upheld

Themes, products, and precedent signals

Affordability Assessment Failure is the strongest complaint-theme signal tied to MEM Consumer Finance Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Conc, Consumer Credit Act 1974, Prin are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Banking and credit: 463 decisions
  • Second complaint theme: Delay In Claim Handling
  • Second precedent signal: Consumer Credit Act 1974

Representative cases

Recent published decisions in this slice

5 examples shown

DRN079885818 Jul 2019Upheld

MEM Consumer Finance Limited · Banking and credit

Miss S complains about short-term loans granted to her by MEM Consumer Finance Limited trading as PaydayUK (“Payday” or “the lender”). Miss S says the loans were not affordable for her and were irresponsibly lent.backgroundThis complaint is about eight payday loans Payday provided to Miss ... (4 pages)

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DRN119432714 Jun 2019Not upheld

MEM Consumer Finance Limited · Banking and credit

Mr M complains that MEM Consumer Finance Limited (trading as Payday UK) gave him loans that he couldn’t afford to repay. He asks for compensation for his losses. Mr M is represented by a claims management company.background Mr M took out five loans with Payday UK bet... (2 pages)

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DRN155224304 Jun 2019Not upheld

MEM Consumer Finance Limited · Banking and credit

Mr D says MEM Consumer Finance Limited, trading as Payday UK, (“MEM”), irresponsibly lent to him. Mr D’s complaint is brought to this service on his behalf by a claims management company. But for ease I will refer below to all actions being taken by Mr D. back... (3 pages)

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DRN696047521 May 2019Not upheld

MEM Consumer Finance Limited · Banking and credit

Mr B says MEM Consumer Finance Limited, trading as Payday UK, lent to him irresponsibly.backgroundMr B had eight loans with Payday UK between March 2013 and March 2017. (I note our adjudicator said ‘around nine loans’ – but one of the ‘loans’ was in fact a defer... (2 pages)

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DRN653244814 May 2019Upheld

MEM Consumer Finance Limited · Banking and credit

Mr B complains that loans he had from MEM Consumer Finance Limited (trading as Payday UK) were unaffordable.backgroundMr B had eight loans from Payday UK between October 2011 and March 2014 as follows:Loan Date Amount Due Repayment Repaid 128 Oct 2011£10030 Nov 2011£125On... (3 pages)

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