Published decisions
506
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving MotoNovo Finance Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
506 published decisions involving MotoNovo Finance Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
506
Firm-specific decision volume in the public corpus
Upheld rate
50.4%
255 upheld decisions
Latest published decision 18 Dec 2025
Published decisions
506
Firm-specific decision volume in the public corpus
Upheld rate
50.4%
255 upheld decisions
Leading product
Consumer Credit
501 decisions
Leading complaint theme
Affordability Assessment Failure
30 tagged decisions
MotoNovo Finance Limited appears in 506 published decisions in this corpus. 50.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Consumer Credit is the firm’s clearest product exposure in the published decisions, with 501 decisions and an upheld rate of 50.3%.
MotoNovo Finance Limited's decision trail runs from 2017 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, MotoNovo Finance Limited appeared in 149 published decisions with an upheld rate of 29.5%.
Affordability Assessment Failure is the strongest complaint-theme signal tied to MotoNovo Finance Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Section 140a Cca, Conc are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
DRN-5969849 The complaint Mr P complains about the quality of a vehicle that was supplied through a motor finance agreement with MotoNovo Finance Limited (MotoNovo). What happened In September 2019, Mr P acquired a used car through a hire purchase agreement with MotoNovo. The car was ab... (4 pages)
View source decisionDRN-5994025 Complaint Mr L complains that MotoNovo Finance Limited (“MotoNovo”) unfairly entered into a hire- purchase agreement with him. He’s said the payments to this agreement were unaffordable and so he shouldn’t have been accepted for it. Mr L is being represented by (“the repres... (6 pages)
View source decisionDRN-6028544 The complaint Mr K complains that MotoNovo Finance Limited supplied him with a used van under a hire purchase agreement that was not of satisfactory quality. He wants to be able to reject the van or to be reimbursed for the cost of repairs. What happened In July 2024 Mr K en... (3 pages)
View source decisionDRN-5839024 The complaint Mr B complains about the way MotoNovo Finance Limited (MotoNovo) dealt with the rejection of his vehicle under a hire purchase agreement. What happened In February 2025 Mr B acquired a used car through a hire purchase agreement financed by MotoNovo. The car b... (3 pages)
View source decisionDRN-5970782 Complaint Mr H complains that MotoNovo Finance Limited (“MotoNovo”) unfairly entered into a hire- purchase agreement with him. He’s said the payments to his agreement were unaffordable. Background In May 2021, MotoNovo provided Mr H with finance for a used car. The cash pri... (3 pages)
View source decision