Published decisions
554
Firm-specific decision volume in the public corpus
Firm analysis
Union Reiseversicherung AG complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Union Reiseversicherung AG, including outcome context, product mix, complaint themes, and representative cases.
Page summary
554 published decisions involving Union Reiseversicherung AG, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
554
Firm-specific decision volume in the public corpus
Upheld rate
51.3%
284 upheld decisions
Latest published decision 10 May 2023
Upheld rate
51.3%
284 upheld decisions
Leading product
Insurance (excluding PPI)
298 decisions
Leading complaint theme
Delay In Claim Handling
103 tagged decisions
Union Reiseversicherung AG at a glance
Union Reiseversicherung AG appears in 554 published decisions in this corpus. 51.3% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance (excluding PPI) is the firm’s clearest product exposure in the published decisions, with 298 decisions and an upheld rate of 57.4%.
- Latest active year in the published data: 2023 (4 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Icobs
Volume and outcome trajectory
Union Reiseversicherung AG's decision trail runs from 2013 to 2023. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Union Reiseversicherung AG appeared in 4 published decisions with an upheld rate of 75.0%.
- 2023: 4 decisions, 75.0% upheld
- 2022: 93 decisions, 51.6% upheld
- 2021: 133 decisions, 36.1% upheld
- 2020: 49 decisions, 69.4% upheld
- 2019: 43 decisions, 46.5% upheld
Themes, products, and precedent signals
Delay In Claim Handling is the strongest complaint-theme signal tied to Union Reiseversicherung AG in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Icobs, Disp are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance (excluding PPI): 298 decisions
- Second complaint theme: Policy Wording Ambiguity
- Second precedent signal: Disp
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-411992010 May 2023Upheld
Union Reiseversicherung AG · Insurance
DRN-4119920 The complaint Mr and Mrs F are unhappy that Union Reiseversicherung AG (URV) have not settled medical costs incurred under their travel insurance policy. What happened The parties are familiar with the long history to this matter. In summary medical costs were incurred for trea... (3 pages)
View source decisionDRN-388038728 Feb 2023Upheld
Union Reiseversicherung AG · Insurance
DRN-3880387 The complaint Mr C is unhappy because Union Reiseversicherung AG (“URV”) hasn’t settled his medical bills. What happened Mr C had a travel insurance policy underwritten by URV. In late 2019 he needed medical treatment in the USA and successfully claimed on his travel insurance ... (3 pages)
View source decisionDRN-367262502 Feb 2023Not upheld
Union Reiseversicherung AG · Insurance
DRN-3672625 The complaint Mr B complains that Union Reiseversicherung AG (hereafter “URV”) unfairly declined his travel insurance claim. What happened Mr B held a multi-trip travel insurance policy that was underwritten by URV and covered the period 3 March 2020 to 2 March 2021. On 8 June ... (2 pages)
View source decisionDRN-383720501 Feb 2023Upheld
Union Reiseversicherung AG · Insurance
DRN-3837205 The complaint Ms R has complained that Union Reiseversicherung AG hasn’t settled a hospital bill under her travel insurance policy, and that the matter has caused her distress. What happened The facts are well known to the parties and are not in dispute. In summary in May 2019 ... (3 pages)
View source decisionDRN-363436119 Dec 2022Upheld
Union Reiseversicherung AG · Insurance
DRN-3634361 The complaint Mr P is unhappy that Union Reiseversicherung AG hasn’t settled a claim he made on his travel insurance policy. What happened In 2017 Mr P was involved in two separate accidents which led to him receiving hospital treatment in the USA. Mr P successfully claimed on ... (4 pages)
View source decision