Published decisions
1,088
Firm-specific decision volume in the public corpus
Firm analysis
Great Lakes Insurance SE complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Great Lakes Insurance SE, including outcome context, product mix, complaint themes, and representative cases.
Page summary
1,088 published decisions involving Great Lakes Insurance SE, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,088
Firm-specific decision volume in the public corpus
Upheld rate
45.7%
497 upheld decisions
Latest published decision 22 Dec 2025
Upheld rate
45.7%
497 upheld decisions
Leading product
Insurance
879 decisions
Leading complaint theme
Delay In Claim Handling
82 tagged decisions
Great Lakes Insurance SE at a glance
Great Lakes Insurance SE appears in 1,088 published decisions in this corpus. 45.7% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 879 decisions and an upheld rate of 45.2%.
- Latest active year in the published data: 2025 (40 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Disp
Volume and outcome trajectory
Great Lakes Insurance SE's decision trail runs from 2017 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Great Lakes Insurance SE appeared in 40 published decisions with an upheld rate of 45.0%.
- 2025: 40 decisions, 45.0% upheld
- 2024: 86 decisions, 60.5% upheld
- 2023: 212 decisions, 53.8% upheld
- 2022: 177 decisions, 37.3% upheld
- 2021: 311 decisions, 42.1% upheld
Themes, products, and precedent signals
Delay In Claim Handling is the strongest complaint-theme signal tied to Great Lakes Insurance SE in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Icobs, Insurance Act 2015 are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance: 879 decisions
- Second complaint theme: Policy Wording Ambiguity
- Second precedent signal: Icobs
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-590010322 Dec 2025Upheld
Great Lakes Insurance SE · Insurance
DRN-5900103 The complaint A limited company, I’ll refer to as V complains about how Great Lakes Insurance SE has dealt with a claim made on a commercial buildings insurance policy. Great Lakes is the underwriter of this policy, i.e. the insurer. Part of this complaint concerns the actio... (6 pages)
View source decisionDRN-600394209 Dec 2025Not upheld
Great Lakes Insurance SE · Insurance
DRN-6003942 The complaint Mr M complains Great Lakes Insurance SE unfairly declined a claim against his gadget insurance policy. What happened I issued a provisional decision. I said: “I’ve considered all the available evidence and arguments to decide what’s fair and reasonable in the... (3 pages)
View source decisionDRN-597200325 Nov 2025Upheld
Great Lakes Insurance SE · Insurance
DRN-5972003 The complaint Mr M complains that Great Lakes Insurance SE has not settled a claim on his gadget insurance policy. Where I refer to Great Lakes, this includes its agents and claims handlers acting on its behalf. What happened Mr M made a claim on his gadget insurance policy ... (4 pages)
View source decisionDRN-595169321 Nov 2025Not upheld
Great Lakes Insurance SE · Insurance
DRN-5951693 The complaint Mr and Mrs B have complained that Great Lakes Insurance SE hasn’t provided a pro-rata refund on an annual travel insurance policy. As it is Mr B leading on the complaint, for ease, I will mostly just be referring to him in this decision. What happened In Janu... (3 pages)
View source decisionDRN-590776713 Nov 2025Upheld
Great Lakes Insurance SE · Insurance
DRN-5907767 The complaint Mrs M and Mr M complain about how Great Lakes Insurance SE (“Great Lakes”) handled an escape of water claim they made under their home insurance policy. Mrs M and Mr M have been represented throughout this claim and complaint, however, for ease of reading, I w... (3 pages)
View source decision