Published decisions
1,091
Firm-specific decision volume in the public corpus
Firm analysis
Great Lakes Insurance SE complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Great Lakes Insurance SE, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
45.6%
498 upheld decisions
Page summary
1,091 published decisions involving Great Lakes Insurance SE, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,091
Firm-specific decision volume in the public corpus
Upheld rate
45.6%
498 upheld decisions
Latest published decision 17 Mar 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
1,091
Firm-specific decision volume in the public corpus
Upheld rate
45.6%
498 upheld decisions
Leading product
Insurance
882 decisions
Leading complaint theme
Delay In Claim Handling
84 tagged decisions
Great Lakes Insurance SE at a glance
AnalysisGreat Lakes Insurance SE appears in 1,091 published decisions in this corpus. 45.6% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 882 decisions and an upheld rate of 45.1%.
- Latest active year in the published data: 2026 (3 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Disp
Volume and outcome trajectory
AnalysisGreat Lakes Insurance SE's decision trail runs from 2017 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Great Lakes Insurance SE appeared in 3 published decisions with an upheld rate of 33.3%.
- 2026: 3 decisions, 33.3% upheld
- 2025: 40 decisions, 45.0% upheld
- 2024: 86 decisions, 60.5% upheld
- 2023: 212 decisions, 53.8% upheld
- 2022: 177 decisions, 37.3% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Great Lakes Insurance SE in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Icobs, Insurance Act 2015 are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance: 882 decisions
- Second complaint theme: Policy Wording Ambiguity
- Second precedent signal: Icobs
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-621091017 Mar 2026Not upheld
Great Lakes Insurance SE · Insurance
For the reasons given above, I don’t uphold Mrs R and Mr S’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs R and Mr S to accept or reject my decision before 14 April 2026.
View source decisionDRN-586148805 Feb 2026Not upheld
Great Lakes Insurance SE · Insurance
I uphold Miss L’s complaint against Great Lakes Insurance SE and direct them to put things right as I have set out above. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss L to accept or reject my decision before 5 March 2026.
View source decisionDRN-583144904 Feb 2026Upheld
Great Lakes Insurance SE · Insurance
For the reasons I have set out above, my final decision is that I uphold this complaint in part. I direct Great Lakes Insurance SE to pay Ms V £150 compensation for distress and inconvenience.
View source decisionDRN-590010322 Dec 2025Upheld
Great Lakes Insurance SE · Insurance
DRN-5900103 The complaint A limited company, I’ll refer to as V complains about how Great Lakes Insurance SE has dealt with a claim made on a commercial buildings insurance policy. Great Lakes is the underwriter of this policy, i.e. the insurer. Part of this complaint concerns the actio... (6 pages)
View source decisionDRN-600394209 Dec 2025Not upheld
Great Lakes Insurance SE · Insurance
DRN-6003942 The complaint Mr M complains Great Lakes Insurance SE unfairly declined a claim against his gadget insurance policy. What happened I issued a provisional decision. I said: “I’ve considered all the available evidence and arguments to decide what’s fair and reasonable in the... (3 pages)
View source decision