Published decisions
564
Firm-specific decision volume in the public corpus
Firm analysis
Society of Lloyd's complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Society of Lloyd's, including outcome context, product mix, complaint themes, and representative cases.
Page summary
564 published decisions involving Society of Lloyd's, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
564
Firm-specific decision volume in the public corpus
Upheld rate
37.2%
210 upheld decisions
Latest published decision 24 Dec 2025
Upheld rate
37.2%
210 upheld decisions
Leading product
Insurance
562 decisions
Leading complaint theme
Delay In Claim Handling
21 tagged decisions
Society of Lloyd's at a glance
Society of Lloyd's appears in 564 published decisions in this corpus. 37.2% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 562 decisions and an upheld rate of 37.2%.
- Latest active year in the published data: 2025 (69 decisions)
- Most common complaint theme: Delay In Claim Handling
Volume and outcome trajectory
Society of Lloyd's's decision trail runs from 2020 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Society of Lloyd's appeared in 69 published decisions with an upheld rate of 47.8%.
- 2025: 69 decisions, 47.8% upheld
- 2024: 55 decisions, 34.5% upheld
- 2023: 114 decisions, 50.9% upheld
- 2022: 125 decisions, 29.6% upheld
- 2021: 145 decisions, 31.0% upheld
Themes, products, and precedent signals
Delay In Claim Handling is the strongest complaint-theme signal tied to Society of Lloyd's in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Precedent tagging does not surface a strong repeated signal for this firm.
- Insurance: 562 decisions
- Second complaint theme: Non-disclosure Or Misrepresentation
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-604105724 Dec 2025Not upheld
Society of Lloyd's · Insurance
DRN-6041057 The complaint Mr and Mrs R have complained that Society of Lloyd’s (“SOL”) unfairly declined a claim made under their building warranty. What happened Mr and Mrs R bought a property within a listed building in November 2021. Within weeks of moving in, they discovered damp an... (3 pages)
View source decisionDRN-595694022 Dec 2025Not upheld
Society of Lloyd's · Insurance
DRN-5956940 The complaint Mr R complains about how Society of Lloyd's trading as Lloyd's of London (“SoL”) dealt with a claim he made on a park home insurance policy. What happened The details are well known to both parties so I won’t repeat them again here. Instead, I will li... (3 pages)
View source decisionDRN-574986216 Dec 2025Upheld
Society of Lloyd's · Insurance
DRN-5749862 The complaint Ms C and Mr S complain that Society of Lloyd’s (“SoL”) hasn’t settled a claim in full under a travel insurance policy. What happened Mr S holds a travel insurance policy through his employer, and it also covers his spouse/partner and dependent children. The po... (4 pages)
View source decisionDRN-602542316 Dec 2025Upheld
Society of Lloyd's · Insurance
DRN-6025423 The complaint Mr G has complained that Society of Lloyds (SOL) has unfairly and unreasonably refused to quote to insure his caravan and its contents. Mr G is represented by Ms N. For ease of reference I shall just refer to Mr G throughout. What happened Mr G belongs to the... (4 pages)
View source decisionDRN-602188315 Dec 2025Upheld
Society of Lloyd's · Insurance
DRN-6021883 The complaint Mr J and Ms C have complained about their building warranty provider Society of Lloyd’s (SOL) because it declined their claim for major damage to two areas of first floor elevation glazing. Mr J has been the main correspondent on the claim and complaint. For e... (7 pages)
View source decision