Firm analysis

Instant Cash Loans Limited complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving Instant Cash Loans Limited, including outcome context, product mix, complaint themes, and representative cases.

Page summary

341 published decisions involving Instant Cash Loans Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

341

Firm-specific decision volume in the public corpus

Upheld rate

56.3%

192 upheld decisions

Latest published decision 28 Jul 2020

Published decisions

341

Firm-specific decision volume in the public corpus

Upheld rate

56.3%

192 upheld decisions

Leading product

Banking and credit

335 decisions

Leading complaint theme

Affordability Assessment Failure

163 tagged decisions

Instant Cash Loans Limited at a glance

Instant Cash Loans Limited appears in 341 published decisions in this corpus. 56.3% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Banking and credit is the firm’s clearest product exposure in the published decisions, with 335 decisions and an upheld rate of 56.4%.

  • Latest active year in the published data: 2020 (2 decisions)
  • Most common complaint theme: Affordability Assessment Failure
  • Most common precedent signal: Conc

Volume and outcome trajectory

Instant Cash Loans Limited's decision trail runs from 2013 to 2020. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, Instant Cash Loans Limited appeared in 2 published decisions with an upheld rate of 0.0%.

  • 2020: 2 decisions, 0.0% upheld
  • 2019: 22 decisions, 31.8% upheld
  • 2018: 84 decisions, 32.1% upheld
  • 2017: 117 decisions, 65.8% upheld
  • 2016: 90 decisions, 75.6% upheld

Themes, products, and precedent signals

Affordability Assessment Failure is the strongest complaint-theme signal tied to Instant Cash Loans Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Conc, Consumer Credit Act 1974, Fca Principles, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Banking and credit: 335 decisions
  • Second complaint theme: Delay In Claim Handling
  • Second precedent signal: Consumer Credit Act 1974

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-168061028 Jul 2020Not upheld

Instant Cash Loans Limited · Consumer Credit

DRN-1680610 The complaintMr E complains that Instant Cash Loans (ICL) trading as TGS Pawnbrokers damaged and lost links for a watch he pawned. He would like the links returned . Or ICL to pay for the cost of replacing them What happenedMr E says on 10 October 2018 he pawned a watch with I... (2 pages)

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DRN822280930 Mar 2020Not upheld

Instant Cash Loans Limited · Banking and credit

Mr H complains he was pressurised by Instant Cash Loans Limited (Money Shop) into pawning items of gold in order to repay his payday loans. He says the goods were later sold at below value and without him being given notice of the intended sale. He wants compensation.backgroundMr H tells u... (2 pages)

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DRN725017718 Jul 2019Not upheld

Instant Cash Loans Limited · Banking and credit

Mr Y complains about he service he received from Instant Cash Loans Limited (trading as Moneyshop) when he tried to redeem two items.backgroundIn February 2018 Mr Y took two items into a London store of Moneyshop. The agreements were for seven months which meant the items were due for rede... (3 pages)

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DRN364157011 Jul 2019Not upheld

Instant Cash Loans Limited · Banking and credit

Mr D complains that Instant Cash Loans Limited (trading as Payday UK) gave him loans irresponsibly. backgroundDuring 2016 Mr D borrowed two loans from Payday UK, as follows:Loan NoAmountDate lentDate repaid No of monthly instalments Monthly repayment 1£95023.2.167.6.16 4 £379 2£2,00024.6.1... (3 pages)

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DRN530228805 Jul 2019Upheld

Instant Cash Loans Limited · Banking and credit

Ms G says that Instant Cash Loans Limited, trading as Money Shop, lent to her irresponsibly. She also says that the interest charges and fees she paid were extortionate.backgroundI sent Ms G and Money Shop my provisional decision on 19 June 2019. A copy is attached and it forms part of thi... (3 pages)

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