Published decisions
360
Firm-specific decision volume in the public corpus
Firm analysis
Haven Insurance Company Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Haven Insurance Company Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
56.9%
205 upheld decisions
Page summary
360 published decisions involving Haven Insurance Company Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
360
Firm-specific decision volume in the public corpus
Upheld rate
56.9%
205 upheld decisions
Latest published decision 06 Mar 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
360
Firm-specific decision volume in the public corpus
Upheld rate
56.9%
205 upheld decisions
Leading product
Insurance
318 decisions
Leading complaint theme
Delay In Claim Handling
20 tagged decisions
Haven Insurance Company Limited at a glance
AnalysisHaven Insurance Company Limited appears in 360 published decisions in this corpus. 56.9% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 318 decisions and an upheld rate of 61.0%.
- Latest active year in the published data: 2026 (3 decisions)
- Most common complaint theme: Delay In Claim Handling
Volume and outcome trajectory
AnalysisHaven Insurance Company Limited's decision trail runs from 2017 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Haven Insurance Company Limited appeared in 3 published decisions with an upheld rate of 33.3%.
- 2026: 3 decisions, 33.3% upheld
- 2025: 84 decisions, 51.2% upheld
- 2024: 79 decisions, 70.9% upheld
- 2023: 71 decisions, 71.8% upheld
- 2022: 35 decisions, 57.1% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Haven Insurance Company Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Precedent tagging does not surface a strong repeated signal for this firm.
- Insurance: 318 decisions
- Second complaint theme: Non-disclosure Or Misrepresentation
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-613170106 Mar 2026Not upheld
Haven Insurance Company Limited · Insurance
For all the above reasons, I’m not upholding this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr A to accept or reject my decision before 3 April 2026.
View source decisionDRN-614143406 Mar 2026Upheld
Haven Insurance Company Limited · Insurance
For the reasons above I have decided to uphold this complaint. Haven Insurance Company Limited must: • Pay C £500 compensation for the inconvenience it caused it.
View source decisionDRN-611639004 Feb 2026Not upheld
Haven Insurance Company Limited · Insurance
For the reasons set out above I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr W to accept or reject my decision before 4 March 2026.
View source decisionDRN-598364817 Dec 2025Upheld
Haven Insurance Company Limited · Insurance
DRN-5983648 The complaint Mr M complains about how a claim was handled by Haven Insurance Company Limited on his commercial motor insurance policy. What happened Mr M held a commercial motor insurance policy with Haven. I’m sorry to hear that he was involved in an accident in May 2024. ... (3 pages)
View source decisionDRN-596897215 Dec 2025Not upheld
Haven Insurance Company Limited · Insurance
DRN-5968972 The complaint Mr C is unhappy with how Haven Insurance Company Limited (Haven) has handled his mobile phone claim on his home insurance policy. He’s also unhappy with the delays and the lack of communication. What happened Mr C has a home insurance policy and Haven is the un... (3 pages)
View source decision