Published decisions
369
Firm-specific decision volume in the public corpus
Firm analysis
Haven Insurance Company Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Haven Insurance Company Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
55.8%
206 upheld decisions
Page summary
369 published decisions involving Haven Insurance Company Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
369
Firm-specific decision volume in the public corpus
Upheld rate
55.8%
206 upheld decisions
Latest published decision 27 Jul 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
369
Firm-specific decision volume in the public corpus
Upheld rate
55.8%
206 upheld decisions
Leading product
Insurance
327 decisions
Leading complaint theme
Delay In Claim Handling
24 tagged decisions
Haven Insurance Company Limited at a glance
AnalysisHaven Insurance Company Limited appears in 369 published decisions in this corpus. 55.8% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 327 decisions and an upheld rate of 59.6%.
- Latest active year in the published data: 2026 (12 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Disp
Volume and outcome trajectory
AnalysisHaven Insurance Company Limited's decision trail runs from 2017 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Haven Insurance Company Limited appeared in 12 published decisions with an upheld rate of 16.7%.
- 2026: 12 decisions, 16.7% upheld
- 2025: 84 decisions, 51.2% upheld
- 2024: 79 decisions, 70.9% upheld
- 2023: 71 decisions, 71.8% upheld
- 2022: 35 decisions, 57.1% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Haven Insurance Company Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance: 327 decisions
- Second complaint theme: Non-disclosure Or Misrepresentation
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-651044627 Jul 2026Not upheld
Haven Insurance Company Limited · Insurance
My final decision is that I do not uphold Mr N’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr N to accept or reject my decision before 24 August 2026.
View source decisionDRN-645585421 Jul 2026Upheld
Haven Insurance Company Limited · Insurance
For the reasons given above, I require Haven Insurance Company Limited to, if it hasn’t already, pay Mr M a total of £300 compensation. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr M to accept or reject my decision before 18 August 2026.
View source decisionDRN-648014414 Jul 2026Not upheld
Haven Insurance Company Limited · Insurance
For the reasons I’ve given above, my final decision is that I don’t uphold this complaint. I don’t require Haven Insurance Company Limited to do anything further.
View source decisionDRN-645945606 Jul 2026Not upheld
Haven Insurance Company Limited · Insurance
My final decision is that I do not uphold Mr R’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr R to accept or reject my decision before 3 August 2026.
View source decisionDRN-643395925 Jun 2026Not upheld
Haven Insurance Company Limited · Insurance
For the reasons set out above, I don’t uphold Mr R’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr R to accept or reject my decision before 23 July 2026.
View source decision