Published decisions
357
Firm-specific decision volume in the public corpus
Firm analysis
Haven Insurance Company Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Haven Insurance Company Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
357 published decisions involving Haven Insurance Company Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
357
Firm-specific decision volume in the public corpus
Upheld rate
57.1%
204 upheld decisions
Latest published decision 17 Dec 2025
Upheld rate
57.1%
204 upheld decisions
Leading product
Insurance
315 decisions
Leading complaint theme
Delay In Claim Handling
18 tagged decisions
Haven Insurance Company Limited at a glance
Haven Insurance Company Limited appears in 357 published decisions in this corpus. 57.1% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 315 decisions and an upheld rate of 61.3%.
- Latest active year in the published data: 2025 (84 decisions)
- Most common complaint theme: Delay In Claim Handling
Volume and outcome trajectory
Haven Insurance Company Limited's decision trail runs from 2017 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Haven Insurance Company Limited appeared in 84 published decisions with an upheld rate of 51.2%.
- 2025: 84 decisions, 51.2% upheld
- 2024: 79 decisions, 70.9% upheld
- 2023: 71 decisions, 71.8% upheld
- 2022: 35 decisions, 57.1% upheld
- 2021: 36 decisions, 58.3% upheld
Themes, products, and precedent signals
Delay In Claim Handling is the strongest complaint-theme signal tied to Haven Insurance Company Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Precedent tagging does not surface a strong repeated signal for this firm.
- Insurance: 315 decisions
- Second complaint theme: Non-disclosure Or Misrepresentation
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-598364817 Dec 2025Upheld
Haven Insurance Company Limited · Insurance
DRN-5983648 The complaint Mr M complains about how a claim was handled by Haven Insurance Company Limited on his commercial motor insurance policy. What happened Mr M held a commercial motor insurance policy with Haven. I’m sorry to hear that he was involved in an accident in May 2024. ... (3 pages)
View source decisionDRN-596897215 Dec 2025Not upheld
Haven Insurance Company Limited · Insurance
DRN-5968972 The complaint Mr C is unhappy with how Haven Insurance Company Limited (Haven) has handled his mobile phone claim on his home insurance policy. He’s also unhappy with the delays and the lack of communication. What happened Mr C has a home insurance policy and Haven is the un... (3 pages)
View source decisionDRN-583661312 Dec 2025Not upheld
Haven Insurance Company Limited · Insurance
DRN-5836613 The complaint Mr A has complained that his commercial vehicle insurer, Haven Insurance Company Limited (‘Haven’), rejected a claim he made on his policy and said he had made a misrepresentation with regards to the ownership of the vehicle. Mr A’s complaint was referred to u... (4 pages)
View source decisionDRN-587545012 Dec 2025Upheld
Haven Insurance Company Limited · Insurance
DRN-5875450 The complaint Mr A, has complained about the way his commercial vehicle insurer, Haven Insurance Company Limited (‘Haven’), dealt with a claim he made on his policy after his vehicle was damaged in a collision with a third party. All references to Haven include its agents. ... (4 pages)
View source decisionDRN-587847912 Dec 2025Not upheld
Haven Insurance Company Limited · Insurance
DRN-5878479 The complaint Mr K has complained that his motor insurer, Haven Insurance Company Limited (‘Haven’), refused to deal with a claim he made on his policy and then proceeded to avoid it. What happened In April 2025 Mr K was involved in an accident where he said a cyclist made ... (3 pages)
View source decision