Published decisions
343
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving Markerstudy Insurance Company Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
343 published decisions involving Markerstudy Insurance Company Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
343
Firm-specific decision volume in the public corpus
Upheld rate
42.3%
145 upheld decisions
Latest published decision 28 Aug 2025
Published decisions
343
Firm-specific decision volume in the public corpus
Upheld rate
42.3%
145 upheld decisions
Leading product
Insurance (excluding PPI)
199 decisions
Leading complaint theme
Delay In Claim Handling
42 tagged decisions
Markerstudy Insurance Company Limited appears in 343 published decisions in this corpus. 42.3% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance (excluding PPI) is the firm’s clearest product exposure in the published decisions, with 199 decisions and an upheld rate of 41.2%.
Markerstudy Insurance Company Limited's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Markerstudy Insurance Company Limited appeared in 4 published decisions with an upheld rate of 25.0%.
Delay In Claim Handling is the strongest complaint-theme signal tied to Markerstudy Insurance Company Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Insurance Act 2015 are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
DRN-5667705 The complaint Mr M has complained that Markerstudy Insurance Company Limited’s agent caused damage to his vehicle when it moved it from its site to his chosen repairer. Mr M made a claim under his motor insurance policy. What happened In December 2020 Mr M left his vehicle o... (3 pages)
View source decisionDRN-5467356 The complaint Miss G complained about Markerstudy Insurance Company Limited’s (“Markerstudy”) handling of a claim made against her by a third-party, under her motor insurance policy. What happened Miss G said Markerstudy paid a third-party’s claim even though there was no co... (3 pages)
View source decisionDRN-5330193 The complaint Mr K is unhappy with the liability decisions made by Markerstudy Insurance Company Limited (Markerstudy) following two claims made by a third party on his car insurance policy. What happened Mr K purchased a car insurance policy from Markerstudy. As part of th... (6 pages)
View source decisionDRN-5393659 The complaint Miss S complains about how Markerstudy Insurance Company Limited (‘Markerstudy’) handled a claim made on her car insurance policy. What happened The events of this complaint will be well known by both parties, so I’ll only summarise briefly what happened here.... (5 pages)
View source decisionDRN-5151922 The complaint Miss O complains about the handling of her motor insurance claim by Markerstudy Insurance Company Plc (‘Markerstudy’) What happened Miss O and Markerstudy are familiar with the background of this complaint and broadly, the chain of events that led to the compla... (3 pages)
View source decision