Firm analysis

Markerstudy Insurance Company Limited complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving Markerstudy Insurance Company Limited, including outcome context, product mix, complaint themes, and representative cases.

Page summary

343 published decisions involving Markerstudy Insurance Company Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

343

Firm-specific decision volume in the public corpus

Upheld rate

42.3%

145 upheld decisions

Latest published decision 28 Aug 2025

Published decisions

343

Firm-specific decision volume in the public corpus

Upheld rate

42.3%

145 upheld decisions

Leading product

Insurance (excluding PPI)

199 decisions

Leading complaint theme

Delay In Claim Handling

42 tagged decisions

Markerstudy Insurance Company Limited at a glance

Markerstudy Insurance Company Limited appears in 343 published decisions in this corpus. 42.3% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Insurance (excluding PPI) is the firm’s clearest product exposure in the published decisions, with 199 decisions and an upheld rate of 41.2%.

  • Latest active year in the published data: 2025 (4 decisions)
  • Most common complaint theme: Delay In Claim Handling
  • Most common precedent signal: Insurance Act 2015

Volume and outcome trajectory

Markerstudy Insurance Company Limited's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, Markerstudy Insurance Company Limited appeared in 4 published decisions with an upheld rate of 25.0%.

  • 2025: 4 decisions, 25.0% upheld
  • 2024: 11 decisions, 72.7% upheld
  • 2023: 31 decisions, 48.4% upheld
  • 2022: 30 decisions, 40.0% upheld
  • 2021: 34 decisions, 50.0% upheld

Themes, products, and precedent signals

Delay In Claim Handling is the strongest complaint-theme signal tied to Markerstudy Insurance Company Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Insurance Act 2015 are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Insurance (excluding PPI): 199 decisions
  • Second complaint theme: Non-disclosure Or Misrepresentation

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-566770528 Aug 2025Not upheld

Markerstudy Insurance Company Limited · Insurance

DRN-5667705 The complaint Mr M has complained that Markerstudy Insurance Company Limited’s agent caused damage to his vehicle when it moved it from its site to his chosen repairer. Mr M made a claim under his motor insurance policy. What happened In December 2020 Mr M left his vehicle o... (3 pages)

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DRN-546735618 Jul 2025Not upheld

Markerstudy Insurance Company Limited · Insurance

DRN-5467356 The complaint Miss G complained about Markerstudy Insurance Company Limited’s (“Markerstudy”) handling of a claim made against her by a third-party, under her motor insurance policy. What happened Miss G said Markerstudy paid a third-party’s claim even though there was no co... (3 pages)

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DRN-533019314 Mar 2025Not upheld

Markerstudy Insurance Company Limited · Insurance

DRN-5330193 The complaint Mr K is unhappy with the liability decisions made by Markerstudy Insurance Company Limited (Markerstudy) following two claims made by a third party on his car insurance policy. What happened Mr K purchased a car insurance policy from Markerstudy. As part of th... (6 pages)

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DRN-539365913 Mar 2025Upheld

Markerstudy Insurance Company Limited · Insurance

DRN-5393659 The complaint Miss S complains about how Markerstudy Insurance Company Limited (‘Markerstudy’) handled a claim made on her car insurance policy. What happened The events of this complaint will be well known by both parties, so I’ll only summarise briefly what happened here.... (5 pages)

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DRN-515192210 Dec 2024Upheld

Markerstudy Insurance Company Limited · Insurance

DRN-5151922 The complaint Miss O complains about the handling of her motor insurance claim by Markerstudy Insurance Company Plc (‘Markerstudy’) What happened Miss O and Markerstudy are familiar with the background of this complaint and broadly, the chain of events that led to the compla... (3 pages)

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