Published decisions
330
Firm-specific decision volume in the public corpus
Firm analysis
Oakbrook Finance Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Oakbrook Finance Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
17.9%
59 upheld decisions
Page summary
330 published decisions involving Oakbrook Finance Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
330
Firm-specific decision volume in the public corpus
Upheld rate
17.9%
59 upheld decisions
Latest published decision 17 Mar 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
330
Firm-specific decision volume in the public corpus
Upheld rate
17.9%
59 upheld decisions
Leading product
Consumer Credit
277 decisions
Leading complaint theme
Affordability Assessment Failure
153 tagged decisions
Oakbrook Finance Limited at a glance
AnalysisOakbrook Finance Limited appears in 330 published decisions in this corpus. 17.9% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Consumer Credit is the firm’s clearest product exposure in the published decisions, with 277 decisions and an upheld rate of 17.7%.
- Latest active year in the published data: 2026 (10 decisions)
- Most common complaint theme: Affordability Assessment Failure
- Most common precedent signal: Section 140a Cca
Volume and outcome trajectory
AnalysisOakbrook Finance Limited's decision trail runs from 2014 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Oakbrook Finance Limited appeared in 10 published decisions with an upheld rate of 0.0%.
- 2026: 10 decisions, 0.0% upheld
- 2025: 46 decisions, 13.0% upheld
- 2024: 35 decisions, 20.0% upheld
- 2023: 49 decisions, 16.3% upheld
- 2022: 79 decisions, 19.0% upheld
Themes, products, and precedent signals
AnalysisAffordability Assessment Failure is the strongest complaint-theme signal tied to Oakbrook Finance Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Section 140a Cca, Consumer Credit Act 1974, Conc, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Consumer Credit: 277 decisions
- Second complaint theme: Delay In Claim Handling
- Second precedent signal: Consumer Credit Act 1974
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-617158017 Mar 2026Not upheld
Oakbrook Finance Limited · Consumer Credit
My final decision is that I’m not upholding Mr J’s complaint about OAKBROOK FINANCE LIMITED trading as Finio Loans. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr J to accept or reject my decision before 14 April 2026.
View source decisionDRN-614056706 Mar 2026Not upheld
Oakbrook Finance Limited · Consumer Credit
My final decision is that I’m not upholding Miss S’ complaint about OAKBROOK FINANCE LIMITED trading as Finio Loans. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss S to accept or reject my decision before 3 April 2026.
View source decisionDRN-614263505 Mar 2026Not upheld
Oakbrook Finance Limited · Consumer Credit
My final decision is that I’m not upholding Mr C’s complaint about OAKBROOK FINANCE LIMITED trading as Finio Loans. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr C to accept or reject my decision before 2 April 2026.
View source decisionDRN-605591617 Feb 2026Not upheld
Oakbrook Finance Limited · Consumer Credit
For the reasons I’ve outlined above, I’m not upholding Mr H’s complaint about OAKBROOK FINANCE LIMITED trading as Oakbrook Loans. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr H to accept or reject my decision before 17 March 2026.
View source decisionDRN-605992817 Feb 2026Not upheld
Oakbrook Finance Limited · Consumer Credit
My final decision is that I’m not upholding Mrs G’s complaint about OAKBROOK FINANCE LIMITED trading as Likely Loans. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs G to accept or reject my decision before 17 March 2026.
View source decision